Business Details
49 Years
experience
Your Trusted Carpet & Upholstery Cleaning Experts in Geneva, IL
At Norms Carpet Cleaning, we are committed to delivering exceptional cleaning solutions that enhance the comfort and health of your home or business. Established in 1977, our legacy of excellence spans over four decades, built on a foundation of customer satisfaction and technical expertise. Our team of IICRC-certified professionals specializes in residential and commercial carpet cleaning, upholstery restoration, tile and grout maintenance, and specialized services like pet odor removal and oriental rug care. We prioritize eco-friendly practices, utilizing non-hazardous cleaning agents and advanced equipment to ensure safety for your family, employees, and the environment. Our 100% satisfaction guarantee reflects our confidence in our workmanship, offering free re-cleaning within 14 days if needed.With flexible scheduling and a focus on local service in the Fox Valley area, we combine decades of experience with personalized attention to meet your unique needs. Our commitment to transparency includes upfront pricing and clear communication about what we can and cannot achieve, ensuring realistic expectations. Recognized by satisfied customers across Geneva, Batavia, and St. Charles, we maintain our reputation through consistent quality and rapid response to client concerns. As a family-owned business since our founding, we treat every property with the care we would our own, combining technical proficiency with a personal touch. Our partnerships with commercial clients emphasize cost-efficient, tailored maintenance programs that keep facilities looking pristine year-round.
Services
Carpet Cleaning
Upholstery Cleaning
Tile & Grout Cleaning
Pet Odor Removal
Oriental Rug Cleaning
Pressure Washing
Spot Removal
Garage Floor Cleaning
Commercial Maintenance
Winter Carpet Cleaning
Details
- Year established: 1977
Highlights and features
- IICRC-certified technicians with 45+ years of combined experience
- Eco-friendly cleaning methods safe for families and pets
- 100% satisfaction guarantee with free re-cleaning within 14 days
- Customized commercial cleaning programs for facility efficiency
- Rapid response to client concerns with local service focus
Associations and certifications
- IICRC
- OSHA
- EPA Section 608 Universal Certification
What people say
100% satisfaction guarantee
Eco-friendly methods
Professional technicians
Effective stain removal
Competitive pricing
Services
Residential Carpet Cleaning
Our residential carpet cleaning service removes deep-seated dirt and allergens using truck-mounted equipment and eco-friendly solutions. We apply Scotchgard protectant to extend carpet life while improving indoor air quality. Each job includes pre-treatment of stains, hot water extraction, and post-cleaning inspection to ensure optimal results for homeowners.
Commercial Carpet Maintenance
Designed for offices and facilities, this service includes scheduled deep cleaning and spot removal to maintain professional environments. We create customized maintenance plans based on traffic patterns, using non-disruptive methods during business hours. Our team documents cleaning history and provides condition reports for facility managers.
Tile and Grout Cleaning
This service restores tile floors by eliminating built-up grime and discoloration. High-pressure steam cleaning penetrates porous surfaces, followed by sealing to prevent future staining. Ideal for kitchens, bathrooms, and entryways, the process takes 2-4 hours depending on area size while preserving surface integrity.
Pet Odor Removal
Specialized enzymatic treatments break down organic waste compounds causing persistent pet odors. Our two-step process includes deep cleaning with pH-adjusted solutions and application of odor-neutralizing agents. This service targets both visible stains and airborne molecules for complete elimination.
Oriental Rug Cleaning
Hand-washing techniques preserve delicate fibers in oriental and area rugs. We use pH-balanced detergents and controlled drying environments to prevent shrinkage or color bleeding. Both on-site and in-facility options available, with protective padding installation included for rug longevity.
People
Chris Newman
Owner
Chris Newman acquired Norms Carpet Cleaning in 2007 after working with founder Norm Salomon. With over 15 years of leadership experience, he maintains the companys commitment to quality while expanding service capabilities. Chris oversees operations and client relations.
Eric
Senior Technician
Senior technician Eric has completed 6,000+ service appointments since joining in 2015. IICRC-certified in advanced cleaning methods, he specializes in commercial projects and complex stain removal. Eric ensures technical excellence across all service deliveries.
Daniel
Senior Technician
Daniel, a 2015 hire, forms half of our expert cleaning duo with Eric. Certified in OSHA safety protocols, he focuses on residential services and equipment maintenance. His attention to detail contributes to our 98% client retention rate.
Questions
What areas do you service?
We serve Geneva, Batavia, St. Charles, Aurora, and Elgin, IL within a 25-mile radius of our Geneva location.
Do you offer eco-friendly cleaning options?
Yes, we use non-hazardous, biodegradable cleaning solutions safe for children, pets, and sensitive environments.
What carpet cleaning methods do you use?
We employ hot water extraction (steam cleaning) with truck-mounted equipment for deep cleaning and Scotchgard protectant application.
Can you remove pet odors?
Our enzymatic treatments effectively eliminate pet urine odors by breaking down organic compounds at the molecular level.
Do you provide free estimates?
Yes, we offer free on-site or virtual estimates for all residential and commercial cleaning services.
What is your satisfaction guarantee policy?
If unsatisfied within 14 days, we will re-clean affected areas at no additional charge.
