Business Details
17 Years
experience
Your Trusted Pest Control Experts in Dundee, NY
Custom Pest Control is a family-owned business founded in 2009 by Douglas J. Thomas and Brett R. Baker, rooted in a legacy of pest control service spanning multiple generations. Our mission is to provide affordable, quality pest management solutions to the Finger Lakes Region while maintaining an honorable reputation through integrity and community service. With over three decades of combined experience, we specialize in preventative pest control, nuisance wildlife removal, rodent control, and mosquito population management. Our team of certified technicians prioritizes safe, effective treatments tailored to residential and commercial needs, backed by thousands of 5-star reviews. We guarantee our work, offer free estimates with no contracts, and emphasize transparent communication to meet customer needs.As active community supporters, we sponsor local organizations and events, reflecting our commitment to both environmental responsibility and customer satisfaction. Our expertise in pest biology and exclusion techniques ensures long-term solutions, while our investment in advanced technology like mosquito control systems demonstrates our dedication to innovation. Every service is delivered by professionals who understand local pest behaviors and prioritize client education to prevent future infestations. This combination of experience, ethical practices, and community focus has established us as a trusted leader in regional pest management.
Services
Preventative Pest Control
Pest Elimination
Rodent Control
Nuisance Wildlife Control
Mosquito Control
Details
- Year established: 2009
Highlights and features
- We guarantee our work with free estimates and no contracts
- Our team has over 30 years of combined pest control experience
- We maintain thousands of 5-star reviews from satisfied customers
- We use advanced technology for mosquito population control
- We provide safe, environmentally responsible pest management solutions
What people say
Responsive and reliable
5 Star Reviews
No contracts
Free estimates
Safe practices
Services
Preventative Pest Control
Our preventative pest control service protects homes and businesses through bi-annual applications that deter common pests like ants, yellow jackets, and spiders. Using EPA-registered products, we create barriers that prevent infestations while maintaining environmental safety. This proactive approach reduces long-term costs by minimizing emergency service calls.
Nuisance Wildlife Control
Specialized nuisance wildlife control handles trapping and exclusion of animals including raccoons, squirrels, and bats. Our technicians follow seasonal regulations for humane removal and implement exclusion techniques to prevent re-entry. We also provide sanitation services for contaminated areas, ensuring health safety standards are met during wildlife removal processes.
Rodent Control
Comprehensive rodent control combines acute removal with exclusion strategies to eliminate infestations and prevent recurrence. Our certified technicians identify entry points, implement sealing solutions, and use monitored baiting systems that comply with EPA guidelines. This multi-phase approach addresses both immediate infestations and long-term structural protection needs.
Mosquito Control
Innovative mosquito control systems reduce populations by 90% using perimeter units that target adults and larvae. Our non-spraying solution employs biological agents and traps that disrupt mosquito breeding cycles. This seasonally optimized service operates from May through September, significantly improving outdoor comfort while minimizing chemical usage.
Pest Elimination
Targeted pest elimination addresses active infestations through customized treatment plans. Our technicians use integrated pest management techniques combining chemical treatments, exclusion methods, and habitat modification. This approach effectively resolves existing problems with wasps, cockroaches, and other pests while preventing future occurrences through client education and follow-up inspections.
People
Douglas J. Thomas
Owner
Owner and founder Douglas J. Thomas established Custom Pest Control in 2009 after graduating from Dundee Central School and gaining 30+ years of industry experience. He oversees daily operations from our Dundee headquarters, maintaining the family tradition of ethical pest management practices.
Brett R. Baker
Business Analyst
Co-founder Brett Baker serves as Business Analyst, providing data-driven insights since 2009. A certified applicator with pest control experience dating to the 1990s, he focuses on marketing analytics and operational efficiency while maintaining his father's legacy of professional integrity.
Elizabeth Curran
Wildlife Team Director
Director of Nuisance and Wildlife Team Elizabeth Curran leads wildlife control operations with expertise in natural resource conservation. Holding an associate degree from Finger Lakes Community College, she combines field experience with customer education to resolve wildlife conflicts through ethical, permanent solutions.
Brent Ford
Chief Operations Officer
Chief Operations Officer Brent Ford manages technician and office teams with military precision. A former Department of Defense professional and small business owner, he brings operational excellence to our pest control services while maintaining deep community ties in the Finger Lakes region.
Ryan Anderson
Technician Director
Technician Director Ryan Anderson oversees field operations with a focus on quality control. A Waterloo High School graduate, he combines technical expertise with customer service excellence, ensuring every treatment meets our strict standards for effectiveness and client satisfaction.
Questions
What areas do you service?
We primarily serve the Finger Lakes Region of New York, including Dundee, Penn Yan, Phelps, and surrounding communities.
Do you offer free estimates?
Yes, we provide free estimates with no obligation or contracts required for any of our pest control services.
Are your treatments safe for pets and children?
All our pest control methods use EPA-registered products applied by certified technicians to ensure safety for families and pets.
What payment methods do you accept?
We accept PayPal, Venmo, credit cards, and checks for all our pest management services and treatments.
How often should I schedule pest control?
For optimal protection, we recommend bi-annual preventative treatments to maintain pest-free environments year-round.
Do you handle wildlife removal?
Yes, our certified technicians specialize in humane wildlife removal and exclusion for raccoons, squirrels, bats, and other nuisance animals.
