Business Details
50+ Years
experience
Emergency
services
Expert Appliance Repair & Maintenance Services
Thomas Service has been family-owned and operated since 1947, rooted in a legacy of quality service and customer care. Our journey began with Mike Thomas, who established a reputation for excellence in electronics and appliances, and has evolved through three generations of dedicated leadership. Today, we maintain an exclusive partnership with Sub-Zero, Wolf, and Cove, delivering factory-certified repair and maintenance services for luxury appliances. Our team combines decades of experience with a commitment to personalized service, ensuring every customer receives reliable solutions tailored to their needs.We serve Minnesota, Western Wisconsin, and Northern Iowa, prioritizing convenience through prompt scheduling and first-time repairs. Our dedication to transparency, integrity, and lasting relationships has earned us a loyal customer base and industry recognition. By adhering to rigorous standards, we ensure every interaction reflects our core values of trust, expertise, and accountability.
Services
Appliance Repair
Maintenance Programs
Emergency Service
Warranty Repairs
Annual Maintenance
Details
- Year established: 1947
Highlights and features
- Family-owned since 1947 with generational expertise in appliance repair.
- Factory-certified technicians for Sub-Zero, Wolf, and Cove appliances.
- 24/7 emergency service for urgent appliance issues.
- Transparent pricing and upfront warranty coverage verification.
- Proven track record of resolving complex repairs with lasting solutions.
Associations and certifications
- Sub-Zero
- Wolf
- Cove
What people say
Prompt service
Professional technicians
Reliable repairs
Friendly staff
Excellent communication
Services
Appliance Repair
Our factory-certified technicians specialize in repairing Sub-Zero, Wolf, and Cove appliances, addressing issues from minor malfunctions to complex system failures. We prioritize first-time fixes using genuine parts, ensuring minimal disruption to your routine. With transparent diagnostics and upfront pricing, we deliver lasting solutions for refrigerators, ranges, ovens, and more.
Maintenance Programs
Annual maintenance plans keep luxury appliances operating efficiently, extending lifespan and preventing costly breakdowns. Our technicians perform comprehensive inspections, cleaning, and adjustments tailored to manufacturer specifications. Regular servicing under warranty conditions helps maintain optimal performance while safeguarding your investment in high-end appliances.
Emergency Service
We offer urgent repair services for critical appliance failures outside regular business hours. Our responsive team addresses emergencies like refrigerator malfunctions or stove failures, arriving equipped with essential parts for immediate fixes. This service ensures minimal downtime for households and businesses relying on uninterrupted appliance functionality.
Warranty Repairs
As authorized service providers, we handle warranty claims for Sub-Zero, Wolf, and Cove appliances, ensuring compliance with manufacturer requirements. Our technicians verify coverage details upfront and coordinate repairs using approved parts and procedures. This specialized service protects your warranty while guaranteeing quality workmanship for covered components.
Annual Maintenance
Customized maintenance plans provide year-round protection for luxury appliances through regular professional servicing. Our technicians perform detailed diagnostics, lubrication, calibration, and performance testing to prevent unexpected failures. Annual contracts include priority scheduling and discounted rates on preventive care services for sustained appliance reliability.
People
Mark Thomas
Owner
Fourth-generation leader with 30+ years in appliance repair, specializing in Sub-Zero and Wolf systems. Focuses on maintaining family legacy through technical excellence and customer satisfaction.
Kyle Thomas
Service Manager
Manages daily operations with 15 years of hands-on experience. Trained directly by Sub-Zero and Wolf, ensuring team adherence to factory standards for repairs and maintenance.
Jim Thomas
Founder
Established the company in 1977, building a reputation for integrity and quality workmanship. Mentored current leadership while expanding service capabilities across multiple states.
Joe
Lead Technician
Certified Sub-Zero and Wolf specialist with 12 years of field experience. Recognized for resolving complex repairs and providing exceptional customer service during emergency calls.
Brian
Senior Technician
Expert in diagnosing refrigerator and freezer issues, with a focus on energy efficiency and system longevity. Praised for thorough explanations and preventive maintenance advice.
Questions
Do you service appliances outside Minnesota?
Yes, we serve Western Wisconsin, Northern Iowa, and surrounding areas with the same factory-certified expertise as our Minnesota clients.
How quickly can you respond to emergency repairs?
Our 24/7 emergency service typically dispatches technicians within 2 hours for critical appliance failures requiring immediate attention.
Are your technicians factory-certified?
All service personnel maintain active certifications directly through Sub-Zero, Wolf, and Cove, ensuring adherence to manufacturer standards and warranty requirements.
What payment methods do you accept?
We accept online payments via Paysimple, credit/debit cards, and checks for completed service work and maintenance contracts.
Do you offer maintenance plans for commercial appliances?
While primarily residential, we customize maintenance agreements for commercial kitchens using Sub-Zero, Wolf, or Cove equipment upon request.
Can you verify my appliance's warranty coverage?
Our team confirms warranty status before repairs, providing documentation to ensure all work complies with manufacturer terms and conditions.
