Charlotte's Choice Overhead Garage Door

Gina Mann

Oct 15, 2014

• Report

BEWARE! Do not use this company! Thought I was calling Overhead Doors in Charlotte, NC - even asked several times if they were Overhead Brand Doors and was told YES. When service worker arrived in a plain white truck wearing an unmarked t-shirt, I then again asked if they were Overhead and told Yes. He gave me one estimate that I thought was extremely high but my car was literally trapped inside my garage. The final bill was EVEN MORE $$$. He then installed a Guardian brand opener which I questioned, since I was expecting an Overhead unit. He lead me to believe it was Overhead's higher end unit to accommodate my very heavy door. Twelve days later, my very pricey garage door opener is not working! When I called the number on my emailed receipt, I found out this was NOT Overhead Doors but Overhead Garage Doors. I was told I needed to go online and download the user manual and trouble shoot the issue - even though my receipt clearly states 90 guarantee. Every person I spoke to from this company was ruder and shadier than the last. The company is actually based in San Diego CA. The real Overhead informed me I should not have paid more than $750. Please learn from my mistake! DO NOT USE THESE CRIMINALS! If I could give zeros stars I would! Go online and read other reviews on various sites - there are 1 star complaints EVERYWHERE! Bad, Bad Company!