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Trusted HVAC Damage Assessment Services for Insurance Claims
HVAC Investigators (HVACi) is the nation's leading provider of residential and commercial HVAC and refrigeration damage assessments for insurance carriers. Our innovative processes, extensive in-field network, and engineering best practices deliver actionable reports that enable adjusters to settle claims quickly and accurately. With licensed technicians nationwide, we specialize in determining cause of loss, repair vs. replacement recommendations, and market-based settlement valuations. Our desktop iCheck reviews verify equipment availability and pricing while ensuring Like Kind and Quality replacements.The company's large loss team employs specialized workflows to address complex commercial claims through parallel processing and multi-step validation, reducing turnaround times without compromising accuracy. Compliance with state-specific regulations is maintained through licensed contractors, and our educational resources empower insurance professionals to handle HVAC claims with confidence.
Services
Onsite Inspections
Desktop Review
Large Loss Claims
Catastrophe Response
System Assessments
Highlights and features
- We maintain a nationwide network of licensed HVAC technicians for prompt inspections
- Our innovative processes ensure accurate cause-of-loss determinations using engineering best practices
- Specialized large loss team with subject matter experts in HVAC diagnosis and claims processing
- Desktop reviews verify market pricing and equipment availability within 1 business day
- Compliance with state laws through licensed contractors in all service areas
What people say
Quick and helpful
Confident decisions
Timely reports
No pushback from contractors
Wonderful staff assistance
Services
Onsite Inspections
Our licensed technicians perform comprehensive HVAC damage inspections at loss locations nationwide. Using engineering best practices, we determine cause of loss, assess repair vs. replacement needs, and provide photographic documentation. Reports include market-based settlement recommendations to restore properties to pre-loss condition while preventing fraud.
Desktop Review
This rapid desktop service verifies HVAC contractor invoices for market pricing accuracy and equipment availability. We confirm Like Kind and Quality replacements within 1 business day, helping insurers settle claims confidently while maintaining policyholder satisfaction through transparent validation processes.
Large Loss Claims
Specialized handling for complex commercial HVAC claims through parallel processing and expert teams. Our dedicated project managers coordinate technical assessments, pricing research, and multi-step validation to reduce turnaround times while maintaining accuracy in high-value loss scenarios.
Catastrophe Response
Rapid deployment of vetted technicians during weather-related disasters like hurricanes and freezes. Our protocol addresses scheduling, inspections, and reporting during catastrophic events, helping insurers manage high claim volumes while supporting policyholders' recovery efforts through timely assessments.
System Assessments
Evaluation of all residential and commercial HVAC systems including furnaces, chillers, and refrigeration units. Our experts identify failure causes like lightning damage or mechanical wear, providing detailed diagnostics that inform repair/replacement decisions across 15+ system types for accurate claim resolution.
Questions
What areas do you service for HVAC inspections?
We provide nationwide service across the United States through our network of licensed technicians.
How quickly can you complete an onsite inspection?
Most inspections are scheduled same-day with reports delivered within 7 days of assignment submission.
Do you handle commercial HVAC claims differently?
Yes - our large loss team uses specialized workflows for complex commercial claims with parallel processing.
What makes your desktop review different from others?
Our iCheck service verifies equipment availability and Like Kind Quality replacements within 1 business day.
How do you ensure report accuracy?
Through multi-step data validation, licensed contractor compliance, and engineering best practice standards.
Can you handle catastrophe-level claim volumes?
Yes - our dedicated CAT response team mobilizes rapidly during hurricanes, freezes, and other disasters.
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