Business Details
26 Years
experience
Emergency
services
Your Trusted Remote Doorman Service in New York
Founded in 2000, Virtual Doorman pioneered the remote doorman industry by introducing the first remote doorman system, revolutionizing real estate security. Our expertise spans security, telecommunications, and audiovisual technology, enabling us to deliver cost-effective, technologically advanced solutions. We serve cooperatives, condominiums, apartment buildings, and private residences nationwide, combining proprietary digital technology with 24/7 operator support. Our mission is to maintain market leadership through innovation, including our Interactive Web Portal, On-The-Go Mobile App, and Welcome Station. With over two decades of experience, we provide turnkey solutions that enhance building security while reducing operational costs.Our team of dedicated professionals ensures personalized service from initial consultation to ongoing support. Recognized as the 2025 Remote Doorman Service of the Year, we remain committed to excellence and continuous improvement. Our anti-piggybacking technology, Package Defender, and Door Guard systems address modern security challenges like package theft and unauthorized access. We operate a state-of-the-art monitoring center with video analytics and 24/7 surveillance capabilities. Our leadership team, including Founder Colin Foster and General Manager Cristine Morettin, brings decades of industry expertise to drive technological innovation and customer satisfaction.
Services
Remote Doorman Services
Virtual Guards
Mobile App Access
Welcome Station Installation
Package Defender
Door Guard Monitoring
Video Surveillance
Emergency Response
Access Control
Security Analytics
Details
- Year established: 2000
Highlights and features
- We pioneered the remote doorman industry in 2000 with proven technology.
- Our proprietary systems include the only Interactive Web Portal in the industry.
- 24/7 monitoring with instant response to security incidents.
- Award-winning customer service with dedicated support teams.
- Cost-effective solutions with no overtime charges for after-hours service.
Associations and certifications
- 2025 Remote Doorman Service of the Year Award
What people say
Stellar customer service
Top-notch professional staff
Superior system design
Extremely responsive
Award-winning service
Services
Remote Doorman Services
Our remote doorman system provides 24/7 building access control through video intercoms and trained operators. Residents receive instant visitor verification, door unlocking, and package tracking through mobile apps. The service includes real-time alerts for unauthorized access attempts and integrates with existing security systems.
Virtual Guards
This service combines AI-powered video analytics with live operator monitoring to detect and respond to security threats. Features include anti-piggybacking technology, package room surveillance, and instant audio warnings to deter criminal activity. Operators can contact authorities when necessary.
Welcome Station V2
The Welcome Station V2 offers FaceTime-like video chat between visitors and residents. This vandal-resistant system includes dual HD cameras, remote updates, and a user-friendly touchscreen interface. It reduces installation costs compared to traditional intercom systems while improving functionality.
Package Defender
This service uses video analytics to monitor package rooms and detect suspicious activity. When unauthorized access is detected, operators trigger alarms, notify authorities, and provide real-time audio warnings through building speakers to prevent package theft.
Door Guard Monitoring
Door Guard detects forced entries or doors left ajar using sensor technology. Operators receive instant alerts, monitor incidents through security cameras, and intervene using two-way audio communication. This service prevents unauthorized building access and potential security breaches.
People
Colin Foster
Founder & Chief Innovation Officer
Founded Virtual Doorman in 1997 and developed its core technology architecture. Oversees daily operations and drives technological innovation to maintain industry leadership in remote doorman solutions.
Cristine Morettin
General Manager
Joined in 2002 with 20+ years of management experience. Leads daily operations and strategic initiatives as General Manager, instrumental in establishing Virtual Doorman as market leader through operational excellence.
Debbie Daniels
Sales Manager
Extensive sales leadership experience with proven track record in client satisfaction. Manages sales operations and client relationships with focus on personalized service and problem resolution.
Aaron Green
Director of Operations
Oversees day-to-day operations and customer support functions. Ensures seamless service delivery across all client properties while maintaining high standards of operational efficiency.
Ralph Stein
Senior Vice President, Sales
Leads national sales strategy with focus on expanding Virtual Doorman's market presence. Brings extensive industry experience to drive growth and client acquisition efforts.
Questions
What is Virtual Doorman's core service?
We provide 24/7 remote doorman services using proprietary technology for building access control, security monitoring, and resident convenience features.
How does the remote doorman system work?
Our system combines video intercoms, mobile apps, and trained operators to verify visitors, control door access, and monitor security cameras in real-time.
What security features are included?
Features include Package Defender for parcel protection, Door Guard for access monitoring, anti-piggybacking technology, and AI-powered video analytics.
Is installation available for existing buildings?
Yes, we offer rapid installation with modern systems that integrate with existing infrastructure, typically completing setups within days.
What support options are available?
We provide 24/7 customer support through our mobile app, web portal, or direct phone contact with dedicated support personnel.
How is Virtual Doorman different from traditional services?
Our technology offers equivalent security at lower costs without overtime charges, featuring mobile access, real-time alerts, and advanced analytics.
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