Business Details
36 Years
experience
Emergency
services
Trusted Security Monitoring Services for Alarm Companies
Since 1990, NEXgeneration Central has been a trusted partner for professional alarm companies nationwide, delivering advanced monitoring and support services. Our commitment to quality and reliability is backed by state-of-the-art technologies and a team of experts with over 50 years of combined industry experience. Acquired by AMCEST Corporation in 2019, we operate as a redundant central station from Roselle, NJ, maintaining our legacy of excellence while expanding our capabilities. We are fully licensed in all required jurisdictions and proud members of leading industry associations, including the Central Station Alarm Association and National Fire Protection Association. Our focus remains on empowering dealers to grow their businesses through innovative solutions like two-way voice monitoring, real-time video surveillance, and IP communication networks.With 24/7/365 monitoring powered by redundant infrastructure, including Cummins generators and triple-redundant servers, we ensure uninterrupted service. Our team of CSAA 5 Diamond Certified professionals prioritizes personalized support, treating every client as part of our extended family. By combining cutting-edge technology with human expertise, we deliver security solutions that meet the evolving needs of dealers and their customers. Our partnerships with firms like Kirschenbaum & Kirschenbaum, P.C., and Security America Risk Retention Group further strengthen our ability to provide comprehensive, compliant services. Customer testimonials consistently highlight our accountability, technical proficiency, and dedication to exceeding industry standards.
Services
Alarm Monitoring
Two-Way Voice
Video Surveillance
Supervision Monitoring
Mobile Access
Details
- Year established: 1990
Highlights and features
- 30+ years of specialized experience in security monitoring since 1990
- CSAA 5 Diamond Certified professionals with 50+ combined industry years
- 24/7/365 monitoring with redundant power and communication infrastructure
- UL-listed equipment and FM-certified facilities for compliance assurance
- Personalized support treating clients as extended family members
Associations and certifications
- Central Station Alarm Association
- National Fire Protection Association
- Electronic Security Association
What people say
Professional and accountable
Efficient signal processing
Courteous and quick
Cutting edge technology
Always available
Services
Alarm Monitoring
Our alarm monitoring service interprets and processes signals from burglary, fire, medical, and environmental alarms across 428 signal types. Using UL-approved automation software, we ensure rapid response to emergencies while maintaining compliance with industry standards. This service helps security dealers provide reliable protection for commercial and residential clients.
Two-Way Voice
This service enables real-time voice interaction during medical emergencies, elevator entrapments, and refuge area situations. Supporting mobile PERS systems like Numera Libris, our trained professionals can assess situations directly with occupants. This capability enhances emergency response accuracy and provides immediate reassurance to end-users.
Video Surveillance
We offer real-time and scheduled video monitoring through platforms like Videofied and Envysion. Our IP-based system supports single or multi-camera installations with streaming video verification. This service helps dealers provide visual confirmation of alarms and proactive security oversight for residential and commercial properties.
Supervision Monitoring
Our supervision services include autolog passive reporting, full premises monitoring, and false alarm tracking. We provide vacation monitoring, parental access controls, and compliance alerts for fire systems. This service helps dealers maintain consistent security protocols while reducing false dispatches.
Mobile Access
Dealers, technicians, and customers can access system controls through mobile applications. This service enables real-time status checks, system arming/disarming, and immediate alert notifications. Mobile access enhances convenience while maintaining security integrity across monitored locations.
People
Fred Rosenfeld
Owner
With decades of experience in security operations, Fred Rosenfeld leads NEXgeneration Central's strategic direction. He ensures compliance with industry standards while maintaining the company's commitment to personalized service and technological innovation.
Jeffrey Elker
Central Station Manager
As Central Station Manager, Jeffrey Elker oversees daily monitoring operations. With CSAA 5 Diamond Certification, he ensures 24/7 service reliability and maintains relationships with dealers to address technical and operational needs efficiently.
Keith Wisniewski
Central Station Manager
Keith Wisniewski manages central station operations with a focus on emergency response protocols. His expertise in alarm signal processing helps maintain the company's reputation for accuracy and speed in critical situations.
Dyan O'Brien
Accounting Administrator
Dyan O'Brien handles financial operations with over 20 years of experience in security industry accounting. She ensures transparent billing processes and financial compliance for NEXgeneration Central's dealer clients.
Charlie Esposito
IT Manager
Charlie Esposito leads IT infrastructure management, maintaining redundant servers and secure communication networks. His technical leadership ensures continuous service availability through advanced cybersecurity and system optimization practices.
Questions
What services do you offer for security dealers?
We provide alarm monitoring, two-way voice systems, video surveillance integration, supervision monitoring, and mobile access solutions tailored for professional alarm companies.
How do you handle emergency situations?
Our 24/7 monitoring team uses redundant communication systems and UL-listed equipment to ensure immediate response to fire, medical, and security emergencies.
What technology platforms do you support?
We integrate with major systems including Videofied, Envysion, DMP, Ademco, and Honeywell, supporting 428 signal types across IP, radio, and digital formats.
Are your services available nationwide?
Yes, we serve security dealers and their customers across all 50 states with fully licensed operations in required jurisdictions.
How do you ensure service reliability?
Triple-redundant servers, Cummins backup generators, and dual-provider communication networks guarantee 99.9% uptime for critical monitoring services.
What support do dealers receive?
Dealers get personalized assistance through our forum, technical resources, and dedicated account management to optimize their monitoring operations.
