Business Details
50+ Years
experience
Emergency
services
Trusted HVAC Services in Rochester, NY
Betlem Residential Heating & Air Conditioning has been serving the Greater Rochester, New York area since 1923, establishing itself as a trusted leader in HVAC solutions. Our team of NATE-certified technicians delivers 24/7 emergency and regular service, prioritizing customer satisfaction through expert installation, repair, and maintenance of heating, cooling, and indoor air quality systems. With over a century of experience, we combine time-tested reliability with modern technology, offering ENERGY STAR-rated products from brands like York and Bryant.Our commitment to quality is reflected in our preventive maintenance programs, professional duct cleaning, and personalized service plans tailored to residential needs. We emphasize transparency, fair pricing, and community trust, ensuring every client receives honest, dependable service. Backed by decades of industry expertise, we support local initiatives like the Wilmot Cancer Institute's Pluta Cancer Center. Our 40+ dedicated residential specialists and 185+ employees ensure prompt, reliable service across 60+ towns in Upstate New York.
Services
HVAC Repair
Air Conditioning
Heating Systems
Duct Cleaning
Heat Pumps
Details
- Year established: 1923
Highlights and features
- 24/7 emergency HVAC service since 1923
- NATE-certified technicians with specialized training
- ENERGY STAR partner for efficient solutions
- Custom financing options available
- Serving 60+ communities in Upstate New York
Associations and certifications
- NATE
What people say
24/7 emergency service
NATE-certified technicians
Reliable installations
Prompt response times
Energy savings
Services
HVAC Repair
Our NATE-certified technicians provide 24/7 emergency HVAC repair for heating and cooling systems. We diagnose and fix issues with furnaces, air conditioners, heat pumps, and boilers using factory-authorized parts. Our rapid response ensures minimal disruption to home comfort while maintaining system efficiency and longevity.
Air Conditioning
We install, service, and repair high-efficiency air conditioning systems including central AC, ductless mini-splits, and heat pump cooling. Our Bryant and York products feature advanced humidity control and smart thermostat integration. Annual maintenance plans improve energy efficiency and extend equipment lifespan while maintaining optimal indoor comfort.
Heating Systems
From traditional gas furnaces to modern heat pumps, we offer complete heating solutions with York and Bryant products. Our installation team ensures proper system sizing and ductwork optimization. Emergency heating repair and preventive maintenance services maintain winter comfort reliability while reducing energy consumption through improved system performance.
Duct Cleaning
Professional duct cleaning removes contaminants from HVAC systems using industrial-grade equipment. Our technicians clean supply and return ducts, registers, and air handlers to improve indoor air quality. This service enhances system efficiency by removing airflow obstructions while reducing allergens and particulate matter in home environments.
Heat Pumps
We specialize in air-source and ductless heat pump installation, repair, and maintenance. Our ENERGY STAR-rated models provide both heating and cooling with superior efficiency. Technicians optimize system performance through refrigerant charge verification, coil cleaning, and smart thermostat programming to maximize year-round comfort and energy savings.
People
Eric St. John
Residential Division General Manager
Eric St. John leads our residential HVAC division with 25+ years of industry experience, overseeing daily operations and service quality. He ensures technical excellence through continuous training programs and maintains our commitment to customer satisfaction.
Rich Cain
Installation Field Supervisor
Rich Cain supervises installation teams with expertise in system design and proper equipment sizing. He ensures all installations meet manufacturer specifications and local building codes while mentoring new technicians in best practices.
Jeff Knier
Home Comfort Advisor
Jeff Knier consults homeowners on HVAC solutions, performing energy audits and recommending system upgrades. With 15+ years in residential HVAC, he specializes in matching equipment to specific comfort needs and budget requirements.
Frank Guidice
Home Comfort Advisor
Frank Guidice provides personalized HVAC recommendations based on home size, insulation levels, and occupancy patterns. He helps customers navigate financing options and rebates while ensuring clear communication throughout the service process.
Kyle Prince
Home Comfort Advisor
Kyle Prince specializes in indoor air quality assessments and system replacement consultations. He educates customers about energy-efficient options and coordinates multi-phase installation projects while maintaining focus on long-term comfort solutions.
Questions
What HVAC services do you offer?
We provide complete heating, air conditioning, heat pump, and indoor air quality services including installation, repair, maintenance, and duct cleaning for residential customers.
Do you offer emergency HVAC service?
Yes, our NATE-certified technicians provide 24/7 emergency repair service for heating and cooling system failures in Rochester and surrounding areas.
What financing options are available?
We offer 0% financing for qualified customers on qualifying HVAC system replacements, with terms up to 18 months through approved lenders.
Which HVAC brands do you carry?
We install and service York, Bryant, and Fujitsu HVAC equipment, offering ENERGY STAR-rated models with manufacturer-backed warranties.
How can I improve home energy efficiency?
Schedule a home energy audit to identify improvements like system upgrades, duct sealing, and smart thermostat installation that can reduce energy costs by up to 30%.
Do you service all HVAC system types?
Our technicians service all major HVAC brands and system types including furnaces, boilers, heat pumps, central AC, and ductless mini-split systems.
Videos
Reviews (2)
Becke Westover Tomkiewicz
Mar 08, 2017
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Their service is fantastic. They've kept our ancient furnace going long after it should have died! We will be replacing it this month, and wouldn't.
Jeff Triplett
Aug 05, 2016
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Had a service on my AC unit didn't mind the 109 dollar service call but did not like getting charged 183 dollars for a at most 15 dollar part over.
