Use iSupport's CMDB (Configuration Management Database) functionality to view, track, and report on the relationships between assets, services, and other resources. It's completely configurable, and you can use the interactive graphical relationship viewer to quickly determine affected resources...
Use iSupport's Problem Management functionality to link and resolve related incidents while tracking the process of troubleshooting underlying issues. iSupport Version 17 adds to this functionality - more in the video! https:// youtu.be/ JkJyJs5O-fo
In addition to the new on-demand meeting integration features in iSupport 17, there are many other collaborative features in iSupport that support representatives and managers can use to communicate with each other and with end users. More in the updated iSupport Communication Tools video! https:// youtu.be/ d_aqJzOftOA
iSupport's Change Management functionality enables you to track activities involving services and assets, and we just added more features including scheduled change calendars, acknowledgment functionality, and more! Check it out in the updated iSupport Change Management Features video! https:// youtu.be/ kS0D8lRyg_0
iSupport's Change Management functionality enables you to track activities involving services and assets, and we ju… https://t.co/howf7f1Lz2
iSupport 17 is now available! The release adds video, audio, and screen sharing through on-demand meeting integration with Google, Zoom, and Microsoft 365, options to share integrated group calendars from Microsoft 365 and the iSupport Scheduled Change Calendar on iSupport Desktop and mySupport...
We've been busy working on iSupport v17, and will be releasing it very soon. Look for on-demand meeting integration… https://t.co/BmaAQ0lpiH
Configurable mySupport portals enable users to submit and view work items, create discussion posts, chat with suppo… https://t.co/J1jAJK7oZk
iSupport enables you to efficiently send correspondence to customers and others via the Desktop and work item scree… https://t.co/byUIOrjKtq
iSupport's Approval feature requires work items to be approved by designated support representatives and customers,… https://t.co/4SlRAfqo49
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