Business Details
Your Trusted Water & Sanitation Provider in Castle Rock
Since our founding, we have dedicated ourselves to delivering safe, high-quality water services to Castle Rock residents while prioritizing environmental conservation. Our team focuses on maintaining transparent communication, implementing modern infrastructure solutions, and providing reliable customer service during standard operating hours. Through initiatives like water quality reporting and conservation programs, we aim to minimize resource waste and empower residents to participate in sustainable practices.Our board regularly updates community members on current projects, including facility upgrades and service enhancements, while maintaining strict adherence to regulatory standards. By offering multiple payment options and accessible contact channels, including emergency maintenance referrals, we strive to make utility management straightforward for all customers.
Services
Water Quality Monitoring
Meter Reading Services
Bill Payment Processing
Conservation Programs
Infrastructure Projects
Board Agendas Access
Service Alerts Notification
Maintenance Requests
Water Quality Reports
Public Records Access
Highlights and features
- We maintain rigorous water quality standards through regular testing and reporting
- Our conservation programs help residents reduce water usage and lower bills
- We provide transparent billing with multiple convenient payment options
- Our board regularly updates infrastructure through community-focused projects
- We offer accessible customer service during standard business hours
What people say
Clean water supply
Responsive maintenance
Clear billing
Conservation resources
Services
Water Quality Monitoring
We conduct regular water quality assessments to ensure compliance with safety standards. Our testing covers contaminants, mineral content, and bacterial levels. Residents can access detailed reports showing our commitment to maintaining potable water.
Meter Reading Services
Our team handles accurate meter readings for billing purposes. We maintain records of water consumption patterns. Customers can contact us directly for any meter-related questions or suspected discrepancies.
Infrastructure Projects
We implement infrastructure improvements to enhance service reliability. Current projects focus on facility upgrades and distribution system maintenance. These efforts aim to improve efficiency and reduce long-term operating costs.
Conservation Programs
Our conservation initiatives help residents reduce water consumption. We provide practical tips for efficient usage and promote drought-resistant landscaping. These programs benefit both environmental sustainability and customer budgets.
Public Records Access
We maintain accessible public records including board agendas and financial reports. Our website hosts historical documents and meeting minutes. This ensures accountability and community engagement in district operations.
People
Richard Rasmussen
General Contact
Serves as primary contact for Silver Heights Water & Sanitation District, ensuring clean water access and customer service excellence for Castle Rock residents.
Diane von Feldt
Billing Specialist
Manages billing operations and payment processing for water and sanitation services, providing financial clarity to district customers.
Dennis Schbert
Maintenance Supervisor
Leads technical operations for meter maintenance and leak detection, ensuring reliable utility service delivery throughout the district.
Questions
How can I pay my water bill?
We offer multiple payment options including online payments, phone payments, and mail-in checks.
How often are water quality reports published?
We publish annual water quality reports and make them accessible through our website.
What should I do about a suspected water leak?
Contact our maintenance team directly at (303) 507-2968 for suspected leaks or meter issues.
How does the district handle service disruptions?
We issue alerts through our website and communication channels for service interruptions or emergencies.
Can I access past board meeting minutes?
Yes, archived board minutes and agendas are available in our website's resources section.
