Business Details
44 Years
experience
Emergency
services
Rochester's Trusted Master Plumber Since 1982
Russell Plumbing & Home Services was founded in 1982 by Kevin Russell, who built a reputation for reliable plumbing expertise. In 1997, Justin Russell joined his father after high school and took full ownership upon his father's retirement. As a licensed Master Plumber with license #1191, Justin provides all services himself, emphasizing direct communication and accountability. The company prioritizes quality installations and repairs, adhering to strict codes and offering guaranteed workmanship. Justin's commitment to excellence stems from his belief in doing jobs right the first time, minimizing client inconvenience. Services include water heater installation, leak repairs, sewer inspections, and excavation, all performed with minimal disruption.The business maintains proper insurance and holds certifications like backflow prevention (#11751). With a focus on local needs, the company serves Rochester and surrounding areas, offering 24-hour emergency assistance. Justin's hands-on approach ensures personalized service, eliminating reliance on third-party contractors. Customer satisfaction remains paramount, reflected in documented service guarantees and transparent communication. This legacy business combines decades of experience with modern techniques to deliver trusted plumbing solutions.
Services
Water Heaters
Drain Cleaning
Sewer Inspections
Septic Repairs
Excavation
Leak Repairs
Backflow Testing
Sump Pumps
Details
- Year established: 1982
Highlights and features
- Owner-operated service ensures direct communication with experienced plumber
- 24-hour emergency response available for urgent plumbing needs
- Licensed Master Plumber with documented service guarantees
- Over 25 years of personal experience since 1997
- Zero subcontracting ensures consistent quality control
Associations and certifications
- Licensed Master Plumber #1191
- Certified in Backflow Prevention #11751
Services
Water Heaters
We install State Industries tank-type and Navien Tankless water heaters. Each installation includes proper code compliance, removal of old units, and water line connections. Our process ensures efficient operation while maintaining safety standards. Timely service prevents prolonged hot water outages.
Sewer Inspections
Video sewer inspections diagnose plumbing issues in existing lines. We use advanced camera equipment to identify blockages, cracks, or root intrusion. This non-invasive method saves time and prevents unnecessary excavation. Clients receive visual documentation of findings. Immediate repairs available after assessment.
Drain Cleaning
We clear clogged drains using specialized tools for residential plumbing systems. Different methods address various obstructions while protecting pipe integrity. After clearing, we verify proper flow restoration. Preventative maintenance available to avoid future blockages. Emergency drain clearing services offered.
Excavation
Our directional boring equipment handles utility installations with minimal landscape disruption. We perform all excavation work in-house without subcontractors. Projects include septic system installations, utility line repairs, and foundation work. Equipment ownership ensures scheduling flexibility. Site restoration included in service scope.
Leak Repairs
We diagnose and fix water leaks in residential plumbing systems. Proper leak detection prevents structural damage and mold growth. Repairs cover visible pipe connections and hidden leaks behind walls or under floors. Emergency services available for burst pipes. All repairs meet local code requirements.
People
Justin Russell
Owner / Master Plumber
Justin Russell has operated Russell Plumbing since 1997 following his father's retirement. Licensed Master Plumber since 1997 with backflow certification #11751, he personally handles all service calls. His direct approach ensures consistent quality and accountability for every job.
Questions
What areas do you service?
We serve Rochester and surrounding Monroe County communities including Pittsford, Fairport, Brighton, and Brockport.
Are you available for emergencies?
Yes, we offer 24-hour emergency plumbing service for urgent situations like burst pipes or major leaks.
What plumbing services do you offer?
We provide full-service plumbing including water heaters, sewer inspections, drain cleaning, septic repairs, and excavation work.
Are you licensed and insured?
Yes, we hold Master Plumber license #1191 and carry full insurance coverage with available certificates.
Do you guarantee your work?
All our plumbing services come with a complete satisfaction guarantee and documented workmanship warranty.
How soon can you respond to service requests?
Emergency calls receive immediate attention. Standard service appointments typically scheduled within 24-48 hours.
