As a locally operated business, we value accountability and trust. Our customers benefit from clear communication, punctual service, and strong satisfaction guarantees that reinforce our commitment to excellence. We handle everything from plumbing repairs and drain issues to fixture services and system maintenance. By focusing on reliability and customer confidence, we ensure our plumbing solutions support long-term comfort and peace of mind.
We offer emergency plumbing services designed to address urgent problems with efficiency and care. Plumbing failures require swift action from experienced professionals. Our team remains available at all hours to provide reliable support. Every service is completed with clear pricing, expert handling, and guaranteed satisfaction.
We specialize in comprehensive sewer services that protect homes from costly damage and health risks. Sewer line issues often develop gradually and require expert evaluation to correct them properly. Our team applies professional techniques to deliver dependable repairs or replacements when necessary. We always explore repair options before recommending more extensive solutions. Emergency sewer support is available day and night.
We offer thorough leak detection services to safeguard homes from ongoing water damage. Our professionals locate leaks within walls, floors, and foundations using proven diagnostic methods. Identifying the issue early helps reduce long-term impact. Repairs are completed efficiently while maintaining the integrity of your property.
Effective drain performance is critical to a well-functioning plumbing system. We offer professional drain cleaning, clearing, and installation services designed to restore proper flow. Our trained technicians assess conditions carefully and deliver cost-conscious solutions that reduce inconvenience while preserving the long-term health of your pipes.
Our gas line services are designed to combine safety, efficiency, and professional workmanship. We handle everything from new installations to complex repairs with trained precision. Inspections are conducted to detect leaks and performance concerns early. Customers benefit from our strong service guarantees and commitment to reliability.
We deliver dependable water line services designed to restore proper flow and performance. Our licensed professionals handle inspections, repairs, and full replacements with precision and care. We approach every project with proven expertise, regardless of size or complexity. All work is supported by satisfaction and punctuality guarantees that protect our customers confidence.
We provide comprehensive septic services focused on system reliability and customer peace of mind. Our certified professionals manage repairs, complete replacements, and septic pumping with care. Punctual service and dependable workmanship guide every job. Emergency septic assistance is available 24/7 for unexpected issues.
We specialize in maintaining and installing toilets that operate safely and efficiently. When problems arise, our plumbers identify failing parts and correct them promptly. We focus on dependable workmanship and practical solutions, ensuring your toilet remains reliable while helping prevent higher water bills caused by unnoticed malfunctions.
Our water heater service offerings focus on maintaining efficiency, safety, and consistent performance. We manage repairs, installations, and replacements using established best practices. With experienced and licensed plumbers, we address both common and complex issues. Every service is completed with attention to detail and long-term reliability in mind.
We support businesses with commercial plumbing services that emphasize quality, speed, and dependability. Our skilled plumbers are experienced with a wide range of commercial systems and complete every job to established industry standards. We value your time and confidence, which is why our work is backed by strong satisfaction commitments.
Jan 28, 2026
Robert did a fantastic job at diagnosing and fixing our kitchen faucet issue. He arrived right at the specified time , replaced our broken kitchen faucet and also inspected the rest of plumbing in the house. Explained what was done and was very friendly and knowledgeable! AAA experience with Robert!
Jan 24, 2026
My girlfriend Rachel and I experienced a sudden back-up in our septic shortly after the holidays. What we hoped was going to be solved by a routine septic tank pumping turned into a bit more of an issue. With the help of Chris, Eric, Humberto, and Emma we were able to diagnose the issue and have a compromised septic line dug up and replaced within nearly 24 hours! The team at Benjamin Franklin is nothing short of remarkable and we could not have asked for a better crew of professionals to help us through this situation. We will certainly be using Benjamin Franklin for any further septic or plumbing issues that may come up in the future. We cant thank you enough!
Jan 19, 2026
I have used Benjamin Franklin Plumbing and both times their staff have shown professionalism and have shown great care and attention to my home. Making sure to come in and out only when necessary, wearing covers on their shoes, cleaning up as they worked up to leaving out.
Ryan W. was sure to go over every detail of the job with me. By the time he left I was not confused about anything that I paid for. I can explain it in full detail to my to brief him on the job as well. Ryan was kind, professional, honest and treated my home as if it was his home. Which I greatly appreciated.
I love that they wear their id badges, have their tablets to take payments, photos and when they call it comes from the company line. Makes me feel secure. Their vehicle also has the company logo on it. They come with their own tools and equipment.
I also appreciate the pricing. I will continue to use them for my water and gas plumbing needs.
Jan 18, 2026
Ryan is knowledgeable and attentive. He listened to and responded to my questions and concerns and was patient in explaining things and writing them down for me. He did a great job replacing the works under the kitchen sink and installing a water filter. Would absolutely put my trust in him again.
Jan 16, 2026
Not sure of price compared to other. Customer service best received from anyone in long time. Ami took the time to answer my questions and explain how the sediment buildup could take awhile to get out system and best options for all water outlets. Brian did a great job explaining things on the first visit.
Jan 13, 2026
I had major water damage in my house due to 3 burst pipes that froze up when my furnace malfunctioned. I contacted Ben Franklin late on Sunday afternoon and within the hour I received a call from the owner. I explained my situation and he said he would have someone contact me in the morning. At 7:15 on Monday morning I received a text message that a technician was on the way. He (Rob Williamson) arrived at my house around 7:45am! Incredible!
He was able to locate the first of 3 burst pipes and repaired that one by 11:30. Turns out I needed major repair on my furnace including a new zone valve and a relay part that he had to order.
He worked straight thru until after5pm and was joined by his manager Brian.
I can honestly say these two were phenomenal! Both were compassionate to my situation, were very detailed on what they diagnosed the problem to be and what the required fix would entail.
I found this entire experience (except of course dealing with all the inconveniences) to be a very satisfying one and would not hesitate for a second to refer this company to anyone in need of plumbing work!
Fritz Engel
South Windsor, CT
Jan 09, 2026
Nigel extremely friendly, helpful, & courteous. Please tell him, though, he needs to return to tighten new faucet.... it's loose.
Brian came today to tighten the new kitchen faucet that Nigel had recently installed. Brian was friendly & professional & completed the tightening in minutes. I'm happy with the results. Now if you could only lower your prices, I'd be ecstatic!
Jan 03, 2026
Terry, Malachy and Nick were great! We decided to replace our boiler due to the age of the old unit and some of the old installation work was not done properly . They installed the new combi boiler and corrected those old issues. The new boiler was up and running in one day and they worked very hard to get us a reasonable price. Extremely happy with their work and the service they provided!!
Dec 22, 2025
I'm leaving a five star review for Elliot my technician. He was friendly and engaging. He was full of information about my specific needs for my house system and the alternative of a change to propane. All though we did not connect on this project I would refer this company based on what I learned from Elliot.
Dec 20, 2025
Ami did a great job. He was polite and professional, even put shoe booties on before he went upstairs. He kept us updated on his progress once he assessed the situation. Price was very reasonable and we highly recommend this company!!
Thanks so much, Craig & Jan S (Norwich)
Dec 18, 2025
Had a no heat situation with a severely leaking site glass on my furnace. They sent Ryan W out quickly and he repaired it and had it running in no time. Very grateful to Ben Franklin and Ryan for his professionalism, courteousness, and knowledge.
Dec 16, 2025
We had no water pressure and therefore no water and they came out same day got all the parts we needed and repaired the system. They were very knowledgeable polite and I would recommend them to anyone for any HVAC issue.
Dec 12, 2025
Ryan did excellent job! He was so nice and quick He answered all the questions
I asked. Thank you so much! You saved my day!
Dec 06, 2025
The technician was very knowledgeable and explained every step of the process clearly as he worked.He diagnosed a tripping well pump that was drawing high amps, safely pulled and replaced the pump, and restored our water the same day. He communicated what needed to be done, and completed the repair efficiently. Everything was handled in a professional and timely manner, and we really appreciated being kept informed throughout the entire service. Very satisfied with the work and would definitely recommend.
Dec 05, 2025
Ok this is the best contractor I have ever dealt with!! They are very professional on time and the work was done right the first time! I had a broken pipe on Thanksgiving and they fixed it for me the next day!!!! If you have performing needs, call them!!
Dec 03, 2025
Nick and Killian were amazing. They were punctual and attentive to our plumbing needs. This happened the day before christmas and they were able to remedy the issue in a fast amount of time, with no stress. Thank you both.
Nov 26, 2025
The technicians came on time, exactly when they said they would be there. Nick was knowledgeable, they were professional and super personable. I was in a situation where I didnt have the ability/time to price other companies so I wasnt able to shop around and compare the work that needed to be done and the cost so Im not sure about that, but either way the cost was very very high. They charged $99 just to come because it happened on the weekend. I will stick with 5 stars either way because I it got done in a timely manner and the guys were good.
Nov 23, 2025
Aaron Diaz was amazing. He came out for an emergency on a Sunday evening and managed to do a tricky repair with very little room to move all without any damage to anything around it, which I thought was going to be impossible. Impressive skills. On top of that, he had great communication about what he was doing and is just a friendly guy. Highly recommended.
Nov 11, 2025
Ami was very nice to deal with. He inspected everywhere inside and under and around the house to determine the location of any leaks (which were causing an increase to my water bill). He explained everything he did and what my options would be if I choose to have repair services done. I will definitely use Ben Franklin Plumbing to do the needed repairs.
Nov 10, 2025
Aaron did an excellent job with the installation. When finished, he checked every water source in the house to be sure that there was hot water everywhere. Also, as a retired educator & teacher trainer, I thought he worked well with Cale, giving him appropriate responsibility & guiding & encouraging in meaningful ways. And, they did a great cleanup before they left!
Oct 16, 2025
I am beyond grateful to have been connected with this company. My boiler had gone down in May and we went months without hot water. The heating part wasnt that big of a deal until the cold weather came in. We had someone come out for a consultation somewhere between the middle of the week to the end of the week and a technician was there on Monday finished and installed the same day. Not only were they quick but they were great on the pricing. The technicians were extremely polite and knowledgeable literally dont know where we would be without them today.
Sep 04, 2025
Jordan promptly arrived to assess the issue with my water heater. Upon his arrival, I informed him that another company had provided a quote. Jordan demonstrated respect and professionalism, asking that I hear him out while he presented alternative quotes. He offered detailed information on water heaters and identified additional concerns that required immediate attention to avoid potential future expenses. After presenting prices, Jordan observed my reaction and offered to revisit the quotes. Following a brief interval, he returned with a revised proposal that my girlfriend and I found satisfactory. As a result, a new water heater will be installed tomorrow, restoring our access to hot water. Throughout the process, Jordan remained committed to ensuring our satisfaction before departing. I would like to express my gratitude to Jordan for his dedication to his work and his commitment to providing exceptional customer service.
Aug 22, 2025
Ryan Wesson was very professional, polite and thorough. He didnt leave until he made sure the leak stopped. He was here late. He even had plans that he was going to end up missing. This shows true dedication. He also walked by our 1/2 bath and heard a hissing sound and knew right away the problem and fixed that for us as well even though that wasnt on the work order he came for. He really knows what he is doing, was neat, put everything back in place, cleaned up everything and wore shoe coverings when entering our home. It is nice to know that a young man like him is super polite and showed he cares. Ben Franklin Plumbing is lucky to have such a great knowledgeable worker like Ryan! We were very pleased and would recommend Ben Plumbing and Ryan for sure!