Business Details
50+ Years
experience
Expert Appliance Repair Services in San Jose, CA
Founded in 1972 by William 'Bill' Boucher, De Anza Appliance has grown from a garage-based operation to a trusted family-owned business serving the Bay Area. Our team of factory-trained technicians brings over 100 combined years of experience in repairing residential and commercial appliances, including refrigerators, washers, dryers, and more. Headquartered in Santa Clara, we serve Santa Clara County and surrounding areas, offering a 90-day warranty on all service calls and parts.With a focus on quality, reliability, and customer satisfaction, we maintain partnerships with leading brands like GE and Liebherr to provide authorized warranty repairs. Our leadership team, including Operations Manager Chris Boucher and Service Manager Peter, continues to uphold the values established by our founder, ensuring prompt, efficient service while fostering employee growth and community trust.
Services
Refrigerator Repair
Washing Machine Repair
Dryer Repair
Dishwasher Repair
Microwave Repair
Oven Repair
Garbage Disposal Repair
Warranty Repairs
Commercial Appliance Service
Preventative Maintenance
Details
- Year established: 1972
Highlights and features
- We offer pre-screened appliance repair assessments to ensure efficiency.
- Our team provides 90-day warranties on all service calls and parts.
- Technicians undergo thorough background checks and factory training.
- We serve Santa Clara County and 4+ Bay Area counties with 50+ years of local expertise.
- Factory-authorized partnerships with GE, Liebherr, and other leading brands.
Associations and certifications
- Angie's List Super Service Award
- People Love Us on Yelp
- National Association of Residential Property Managers (NARPM)
What people say
Prompt service
Technician expertise
Reliable warranties
Competitive pricing
Clear communication
Services
Refrigerator Repair
Our factory-trained technicians diagnose and repair all refrigerator types, including side-by-side, French door, and built-in models. We replace compressors, defrost systems, and temperature controls using genuine parts. Service includes diagnostic testing and 90-day warranty on parts and labor.
Washing Machine Repair
We service top-load, front-load, and high-efficiency washing machines. Repairs include motor replacements, drum repairs, and water inlet valve fixes. Technicians carry common replacement parts for same-visit repairs, backed by our 90-day service guarantee.
Dryer Repair
Our team fixes gas and electric dryers, addressing heating issues, drum malfunctions, and venting problems. We prioritize safety checks for gas leaks and electrical connections, ensuring efficient operation with a 90-day warranty on repairs.
Dishwasher Repair
We repair all dishwasher brands, fixing leaks, drainage issues, and control panel malfunctions. Service includes checking water supply lines and spray arms, with same-day part replacements when possible under our 90-day warranty.
Warranty Repairs
As a factory-authorized service center for GE, Liebherr, and other brands, we handle warranty claims directly. Our technicians follow manufacturer protocols for diagnostics and repairs, ensuring compliance with warranty terms and conditions.
People
Roger Boucher
Owner & President
Second-generation appliance repair expert with 50+ years in the industry. Founded De Anza Appliance in 1972, expanding from a garage operation to a multi-county service provider while maintaining family ownership.
Chris Boucher
Operations Manager
Manages daily operations and marketing. Joined the team after graduating from Chico State University, bringing modern business practices to the family-owned company while maintaining its core values.
Nick Boucher
Accounting Specialist
Learning financial management and customer service. Younger son of Roger Boucher, currently training in accounting systems and client relations to continue the family business legacy.
Peter
Service Manager
Oversees technician scheduling and service quality. Ensures all repairs meet company standards for efficiency and customer satisfaction, with 20+ years of appliance repair leadership experience.
Josue
Training Manager
Develops technician training programs covering new appliance technologies and repair techniques. Maintains high service standards through ongoing education for all field technicians.
Questions
What areas do you service?
We service Santa Clara County and most of Alameda, San Mateo, and Santa Cruz counties, including Hollister and San Juan Bautista.
Are your technicians certified?
Yes, all technicians are factory-trained, undergo background checks, and receive ongoing training for modern appliance technologies.
Do you offer warranty repairs?
Yes, we're factory-authorized service centers for GE, Liebherr, and other major brands, handling warranty claims directly.
What payment methods do you accept?
We accept cash, checks, and major credit cards for all repair services and parts replacements.
How long is your service warranty?
We provide a 90-day warranty covering all service calls and replacement parts installed during repairs.
Can I schedule emergency repairs?
While we don't offer 24/7 emergency service, we prioritize urgent cases and often schedule same-day or next-business-day appointments.
Videos
Reviews (1)
Kris Rampe
Aug 07, 2014
Report
Showed up on time, identified the problem quickly. Very polite and punctual.even gave me a pointer on another appliance!thus saving me money down the.
