Business Details
46 Years
experience
Emergency
services
Trusted HVAC & Plumbing Services in Lawrenceville, GA
Cool Masters is a family-owned and operated business dedicated to providing Metro Atlanta with top-tier HVAC and plumbing services. With over 45 years of experience, we prioritize honest, dependable service and uphold the highest ethical standards. Based in Lawrenceville, Georgia, we serve a wide range of cities including Atlanta, Alpharetta, Buford, and Suwanee. Our mission is to exceed customer expectations by delivering reliable, energy-efficient solutions that enhance comfort and long-term savings.We specialize in HVAC repairs, installations, maintenance, and plumbing services, using high-quality parts and industry-standard practices. As a Carrier Factory Authorized Dealer and recipient of the Carrier Presidents Award in 2025, we guarantee access to cutting-edge products and expert service. Our commitment to transparency, customer satisfaction, and community trust has earned us a reputation as a trusted local provider.
Services
HVAC Repairs
Plumbing Services
HVAC Installations
Emergency Repairs
Maintenance Plans
Water Heater Repair
Indoor Air Quality
Duct Repair
Carrier Products
Financing Options
Details
- Year established: 1980
Highlights and features
- We are family-owned with over 45 years of HVAC and plumbing expertise.
- Our team provides 24/7 emergency HVAC services for urgent needs.
- We offer Carrier Factory Authorized products and expert installations.
- Financing options available through Wells Fargo for major HVAC projects.
- Consistently praised for honest service and no-pressure recommendations.
Associations and certifications
- Carrier Factory Authorized Dealer
- Carrier Presidents Award
What people say
Excellent communication
Prompt service
No upselling
Transparent pricing
Knowledgeable technicians
Services
HVAC Repairs
Our HVAC repair services address urgent heating and cooling issues with precision and speed. Technicians use advanced diagnostics to resolve problems like refrigerant leaks, thermostat malfunctions, and system failures. We prioritize energy efficiency and long-term reliability, ensuring minimal downtime during peak Georgia summers or winters. Customers praise our transparent pricing and no-pressure recommendations.
Plumbing Services
From leak detection to emergency pipe bursts, our plumbing services combine cutting-edge technology with skilled craftsmanship. We handle drain cleaning, water heater repairs, and fixture installations while emphasizing durable solutions. Clients highlight our prompt response times and technicians' ability to explain complex issues clearly without technical jargon.
HVAC Installations
We specialize in HVAC system replacements and new installations, offering Carrier products with expert guidance on energy-efficient models. Our team conducts load calculations to ensure optimal system sizing, preventing future inefficiencies. Financing options through Wells Fargo make upgrades accessible, with customers noting seamless installations and immediate energy savings.
Maintenance Plans
Regular maintenance extends system lifespan and maintains manufacturer warranties. Our plans include seasonal inspections, filter replacements, and performance tuning to prevent breakdowns. Clients report fewer emergency calls and lower energy bills, with discounts on parts and labor included in our service agreements.
Emergency Repairs
Available 24/7 for urgent HVAC failures, our emergency team responds swiftly to critical issues like complete system shutdowns. With technicians on call during extended hours, we minimize discomfort during extreme weather. Customers emphasize rapid resolution times, often within 30 minutes of arrival.
People
Eric Medina
Lead Technician
Eric Medina brings over 15 years of HVAC expertise to Cool Masters, specializing in complex repairs and customer communication. Known for his thorough diagnostics and clear explanations, he consistently earns top reviews for professionalism and follow-through.
Eduardo Martinez
Senior HVAC Technician
Eduardo Martinez combines technical mastery with exceptional customer service, excelling in system diagnostics and energy efficiency consultations. His ability to resolve recurring issues and educate homeowners has made him a repeat choice for maintenance and repairs.
Raul Flores
Plumbing Specialist
Raul Flores specializes in plumbing diagnostics and emergency repairs, praised for his punctuality and transparent pricing. With a focus on lasting solutions, he addresses everything from minor leaks to full system overhauls while maintaining clear communication throughout.
Questions
What HVAC services does Cool Masters offer?
We provide repairs, installations, maintenance, and emergency services for heating, air conditioning, and plumbing systems across Metro Atlanta.
Do you offer emergency HVAC service?
Yes, our 24/7 emergency team responds promptly to urgent heating and cooling issues with no additional fees during standard hours.
Are financing options available?
Yes, we offer financing through Wells Fargo for qualifying HVAC replacements and major repairs to make upgrades more accessible.
What areas do you service?
We serve Lawrenceville, Atlanta, Alpharetta, Buford, Suwanee, and surrounding Metro Atlanta areas with both residential and commercial services.
How can I schedule an appointment?
Request service online or call (678) 505-7322. We offer flexible scheduling with time blocks from 7:30 AM to 9 PM weekdays and 8 AM to 6 PM Saturdays.
What makes Cool Masters different?
As a family-owned Carrier Factory Authorized Dealer with 45+ years of experience, we combine technical expertise with honest, customer-focused service and no-pressure recommendations.
Reviews (3)
Christina DeRoberts Garzia
Jul 23, 2018
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We LOVE Coolmasters! They are professional and friendly and very responsive to our calls. Jonathan is awesome and always goes above and beyond. Can't say enough good things about them! Highly recommend!
Ablavi Gbenyon-Little
Feb 08, 2018
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Chris went above and beyond when he came to our home. It was obvious that his top priority was to make sure we were completely satisfied and understood all of our options. Highly recommend! Great Customer Service!
Kristin Johnson
Jun 13, 2017
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My air went out and I had 5 different companies come out and give me a quote for a new system. Jonathan at Cool Masters was the only one to look at my ducts and sell me a system that was the size I needed and not try to sell me something bigger and more expensive. They were able to install the new system the next day. They had the best price and the best warranty. The office staff is very friendly and the installation technicians were polite and professional. I'm so thankful a friend recommended Cool Masters!
