Business Details
46 Years
experience
Trusted Appliance Repair & Reconditioned Appliances in Norwalk, CT
DeMassa Appliance Service has been a trusted name in home appliance repair and reconditioned appliance sales since 1980. Founded by Ralph DeMassa in his garage, our family-owned business has grown while maintaining a commitment to honest, transparent service. With over 75 years of combined technical experience among our team, we specialize in in-home repairs for all major brands, including washers, dryers, refrigerators, ovens, and air conditioners. Our reconditioned appliances come with a 6-month 100% warranty and 20% off parts and labor for the lifetime of the unit. We serve lower Fairfield County, including Norwalk, Westport, Stamford, and Greenwich, offering personalized service during weekday and Saturday hours.Our technicians are certified professionals who prioritize clear communication and no hidden fees. We extend discounts to veterans, first responders, and seniors, reflecting our community-focused values. As a fully licensed and insured business, we ensure reliability and safety in every service call. Our showroom features frequently updated inventory of tested and sanitized appliances. We operate with a focus on long-term customer relationships, not one-time transactions. Our proven track record demonstrates that quality service and fair pricing remain timeless principles in our industry.
Services
Appliance Repair
Reconditioned Appliances
In-Home Repairs
Warranty Service
Appliance Sales
Details
- Year established: 1980
Highlights and features
- We offer 40+ years of experience in appliance repair and sales.
- Our team has 75+ years of combined technical expertise.
- We provide a 6-month 100% warranty on reconditioned appliances.
- We extend exclusive discounts to veterans, seniors, and first responders.
- Our certified technicians service all major appliance brands.
Services
Appliance Repair
We provide in-home repairs for all major appliances including washers, dryers, refrigerators, ovens, and air conditioners. Our certified technicians diagnose issues efficiently and complete repairs with transparent pricing. With 40+ years of experience, we ensure reliable solutions for residential appliances.
Reconditioned Appliances
Our reconditioned appliances undergo rigorous testing and sanitization before sale. Each purchase includes a 6-month 100% warranty and 20% off lifetime parts and labor. We maintain a rotating inventory of quality appliances in our Norwalk showroom for budget-conscious customers.
People
Ralph DeMassa
Founder
Ralph established the company in 1980 and continues to work in the shop, sharing expertise with the team. He focuses on system improvements and technician training while maintaining hands-on involvement in operations.
Tracey DeMassa-Lee
Operations Manager
Joining in 2019, Tracey manages daily operations while preparing to lead the business. She oversees customer service and coordinates service visits, ensuring continuity of the family's commitment to quality appliance repair.
Questions
What services do you offer?
We provide in-home appliance repairs for all major brands and sell reconditioned appliances with comprehensive warranties.
Do you service all appliance brands?
Yes, we repair all major brands including washers, dryers, refrigerators, ovens, and air conditioners.
What warranty options are available?
Reconditioned appliances include a 6-month 100% warranty and 20% off lifetime parts and labor.
Are you open on weekends?
We operate Monday-Friday 9am-5pm and Saturday 9:30am-3pm, closed Sundays.
Do you offer discounts?
Yes, we provide special discounts for veterans, first responders, and senior citizens.
