Business Details
22 Years
experience
Emergency
services
Trusted HVAC Repair & Installation in Katy, TX
Polar Express A/C & Heating has been a trusted provider of HVAC services in Katy, Texas, since 2004. Founded by Ben Vollmar, a technician with over two decades of experience, our family-owned business prioritizes honest service and personalized solutions. We specialize in air conditioning and heating repair, installation, and maintenance, serving residential and commercial clients across Katy, Cypress, West Houston, and surrounding areas. Our team of factory-trained technicians offers 24/7 emergency services and stands by our motto: 'Repair is always our first option.' With a decade of consecutive recognition as Katy's best A/C repair service, we combine technical expertise with a commitment to customer education and satisfaction.We provide transparent diagnostics, competitive pricing, and warranties including a 10-year parts guarantee. Our focus on quality components, energy efficiency, and preventive maintenance ensures long-term comfort for homes and businesses in Texas's extreme climate.
Services
HVAC Repair
Air Conditioning Installation
Heating System Maintenance
Emergency AC Service
Indoor Air Quality
Details
- Year established: 2004
Highlights and features
- Voted Best A/C Repair in Katy for 10 consecutive years
- Offering 24/7 emergency HVAC services
- Factory-trained technicians with 10-year parts warranty
- 100% satisfaction guarantee on all repairs
- Specializing in Ruud high-efficiency systems with tax credits
Associations and certifications
- Ruud Authorized Dealer
What people say
Super-fast response
Honest and professional
Knowledgeable technicians
Fair pricing
100% satisfaction guarantee
Services
HVAC Repair
Our factory-trained technicians diagnose and repair all HVAC system brands with a 1-year warranty. We prioritize cost-effective solutions while ensuring system longevity. Emergency services available 24/7 for critical failures.
Air Conditioning Installation
We install high-efficiency Ruud systems with tax credit eligibility. Our process includes load calculations and ductwork optimization. Includes 10-year parts and 2-year labor warranties for residential installations.
Preventive Maintenance
Seasonal system inspections include coil cleaning, refrigerant checks, and electrical testing. $75 for single system checkups or $100 for combined AC/heat maintenance with comprehensive performance analysis.
Emergency HVAC Service
Available after-hours for critical failures like complete system shutdowns or refrigerant leaks. Technicians respond within hours for urgent cooling/heating needs during extreme Texas weather conditions.
Indoor Air Quality
UV light systems and media filtration solutions improve air quality while reducing allergens. Whole-house sealing and ductwork replacement services enhance system efficiency and air circulation.
People
Ben Vollmar
Owner/Operator
With over 20 years of HVAC experience, Ben founded Polar Express in 2004 to provide honest, customer-focused service. He personally oversees complex repairs and ensures all installations meet strict quality standards.
Questions
What HVAC services do you offer?
We provide complete HVAC repair, installation, and maintenance services for residential and commercial properties, including emergency repairs and indoor air quality solutions.
Do you offer financing options?
Yes, we provide financing options for major equipment replacements to help customers manage upfront costs while maintaining system efficiency.
Are you available for emergency service?
Our team offers 24/7 emergency HVAC service for critical cooling/heating failures, with technicians available after regular business hours.
What warranties do you provide?
We offer a 10-year parts warranty and 2-year labor warranty on most equipment installations, plus a 1-year warranty on repair parts and labor.
What areas do you service?
We serve Katy, Cypress, West Houston, and any location within a 25-mile radius of 77494, covering both residential and commercial properties.
Do you repair all HVAC brands?
Our technicians service and repair all major HVAC brands, with specialized expertise in Ruud systems and older equipment diagnostics.
Reviews (10)
Trevor Abramson
Jan 03, 2022
Report
This is the best company around. Always reliable, knowledgeable and super nice! I wont call anyone else. I posted your info to my team at work, Keep up the great work. Thank you!!!
Brooke Foreman
Aug 11, 2021
Report
Honest, prompt, trustworthy. I appreciate that Ben is even willing to help troubleshoot problems over the phone before he even comes out. When here, he shows you any issues and walks you through how it should work or how its not working. He has been out several times in the past (AC was getting old) and 99% of the time it was a simple affordable fix. I will never call anyone else.
Matt Gentry
Jun 07, 2021
Report
Fabulous company! When my upstairs AC quit working on a Sunday morning, I called Polar Express for help. Ben Vollmar was at my house within 45 minutes and had my AC repaired and cooling better than ever in less than an hour. Did not charge me a weekend call out fee, and even showed me the defective part and explained why it failed. Great guys to do business with! 5 stars from Katy, TX!
Michael Gill
Jun 03, 2021
Report
Polar express is always my first call when I have problems with my AC. Ben & his team take pride in their work and always go the extra mile to ensure the job is done right. Ive used many different HVAC companies over the years and can honestly say this group is the best. Great customer service, quality work, reliable, and reasonable prices. Thanks for all the great work guys.
Jenn Vogel
Jun 02, 2021
Report
After two quotes and 3 weeks waiting my ac is finally fixed. Huge thanks to these guys at Polar Express! I trust them with everything, just leave a key and they take care of the rest.
Cory met me after I got off work to do final measurements and make sure they were prepared for the install. He even messaged me to remind me of the install so I could leave a key for them. Today while having a rough day at work his message to tell me don't forget to install a new filter and that the unit was installed made my day end on a happy note. As always Ben and his guys are awesome and I wouldn't recommend anyone but them. Thanks guys!!!
Cory met me after I got off work to do final measurements and make sure they were prepared for the install. He even messaged me to remind me of the install so I could leave a key for them. Today while having a rough day at work his message to tell me don't forget to install a new filter and that the unit was installed made my day end on a happy note. As always Ben and his guys are awesome and I wouldn't recommend anyone but them. Thanks guys!!!
Kathleen LeFevre
Jul 10, 2020
Report
These guys are always professional and timely. Theyre in demand so you have to realize your case will be prioritized according to need but when they come they do a great job. Never up sell and regularly repair, not replace. I cant say enough good things about them.
John Mitchell
May 08, 2020
Report
My neighbors in the Settlement recommended Ben at Polar Express when my system failed last night .
Polar Express was the absolute best HVAC experience I have ever had. Ben was responsive, courteous and a no BS kind of guy. A mechanic with a get it done spirit. I messaged him to schedule for the next morning and he was ready to be at my house that night. But I asked for the next morning and he was early (I didnt have to wait...HUGE) and had the failure diagnosed and done quick and painless. There are a lot of HVAC Choices out there but you wont regret calling Polar Express of Katy TX
Polar Express was the absolute best HVAC experience I have ever had. Ben was responsive, courteous and a no BS kind of guy. A mechanic with a get it done spirit. I messaged him to schedule for the next morning and he was ready to be at my house that night. But I asked for the next morning and he was early (I didnt have to wait...HUGE) and had the failure diagnosed and done quick and painless. There are a lot of HVAC Choices out there but you wont regret calling Polar Express of Katy TX
Taylor Scott
Jul 14, 2018
Report
Mid-July, our a/c wasn't cooling off and we have a 5 month old baby, so we called Polar Express and they were at our house within 15 minutes and had it fixed in no time. Great Service and we will highly recommend them in the future!
J. C. Commander
May 24, 2018
Report
It would take too many words to type all of the good things I have to say about these guys. We have used them at 2 different houses, and Corey and Ben are 2 of the best people I have ever dealt with. Honest, professional, fast, and awesome. We recommend them to everyone we know, and will continue to do so.
Lauren Landry Dvorscak
Jan 17, 2018
Report
Ben is the real deal! Very honest, straightforward, knowledgeable & helpful. He truly cares about his customers. We feel fortunate to have found him! I highly recommend Polar Express!
