Business Details
38 Years
experience
Expert Appliance Repair Services in Omaha
Hometown Hero Appliance Repair has been serving Omaha and surrounding areas since 1988, delivering expert appliance repair services with a commitment to excellence. Our family-owned business combines decades of hands-on experience with manufacturer-backed training to ensure reliable solutions for refrigerators, ovens, washers, dryers, and more. Every technician undergoes rigorous vetting and continuous education to maintain industry-leading expertise, supported by a warehouse of genuine parts for guaranteed repairs.We prioritize customer satisfaction through transparent communication, same-day service availability, and a 3-month guarantee on all labor and parts. Our virtual diagnostic visits and preventative maintenance programs reflect our dedication to innovation and long-term customer trust. With local ties and a focus on community, we remain dedicated to providing honest, efficient service that saves time and money while upholding the highest standards of professionalism.
Services
Refrigerator Repair
Oven & Range Repair
Washer & Dryer Repair
Dishwasher Repair
Dryer Vent Cleaning
Condenser Cleaning
Ice Machine Cleaning
Preventative Maintenance
Virtual Diagnostics
Parts Replacement
Details
- Year established: 1988
Highlights and features
- We offer over 35 years of experience in appliance repair across the Midwest.
- Our technicians are manufacturer-certified and use genuine replacement parts.
- We guarantee all repairs with a 3-month labor and parts warranty.
- We provide same-day and next-day service appointments for urgent needs.
- Our virtual diagnostic visits help save time and reduce unnecessary service calls.
What people say
Professional technicians
Same-day service
Clear explanations
3-month guarantee
Virtual visit option
Services
Refrigerator Repair
Expert diagnosis and repair for all refrigerator brands, including temperature issues, ice maker problems, and condenser maintenance. Our technicians use genuine parts and manufacturer-backed methods to ensure long-lasting solutions. Customers receive clear explanations of issues and repair options before any work begins.
Oven & Range Repair
Comprehensive repair services for gas and electric ovens, ranges, and cooktops. We fix heating issues, igniter failures, and control panel malfunctions using specialized tools and factory-certified techniques. Annual maintenance options help prevent safety hazards and extend appliance lifespan.
Washer & Dryer Repair
Diagnosis and repair for all major washer and dryer brands, addressing leaks, noise issues, and heating problems. Our technicians carry common replacement parts for same-visit fixes and provide transparent pricing before starting repairs.
Dryer Vent Cleaning
Professional dryer vent cleaning to prevent fire hazards and improve efficiency. Our annual cleaning service includes lint removal, vent inspection, and safety recommendations to ensure optimal dryer performance and indoor air quality.
Virtual Diagnostics
15-minute virtual appointments for appliance troubleshooting via smartphone. Technicians provide repair estimates and potential fixes without an in-home visit, with fees applied toward future service calls if needed.
People
Todd Daganaar
President
Todd Daganaar leads Hometown Hero Appliance Repair with over 20 years of industry experience. A third-generation technician, he graduated summa cum laude from the University of Nebraska at Omaha and oversees company operations while maintaining hands-on service expertise.
Enrique Espinoza
Vice President
Enrique Espinoza manages service operations with a focus on customer experience. Known for his problem-solving skills and positive attitude, he ensures high service standards while maintaining a supportive workplace culture.
Greg
Parts Manager
Greg brings 30 years of appliance parts expertise to his role, managing inventory and customer parts requests. His deep industry knowledge ensures customers receive correct components for timely repairs.
Questions
What areas do you service?
We serve Omaha, Lincoln, Des Moines, and Kansas City metro areas with local technicians available in each location.
Do you offer warranties on repairs?
Yes, all repairs include a 3-month guarantee covering both labor and parts for your peace of mind.
Can I schedule a service online?
Yes, use our online scheduler for 24/7 appointment booking with real-time confirmation and technician tracking.
What payment methods do you accept?
We accept credit cards (with 3% convenience fee), checks, and cash payments at the time of service.
Are virtual diagnostics effective?
Virtual visits successfully resolve 30% of cases through troubleshooting guidance, with fees applied toward in-home service if needed.
How quickly can you respond to service requests?
We often schedule same-day or next-day appointments, with technicians arriving in 2-3 hour windows and 30-minute arrival updates.
Reviews (2)
Chris Matney
Jan 29, 2015
Report
On October 9 we had the mother board replaced on the ice and water door, which cost us a total $375. Well the mother board went out again 10 days after the 90 days warranty. We were told we would have to pay another service fee and mother board. My issue is if they would have put the cover to the mother board on correctly maybe this would have not happen. I would never recommend a place that cannot honor something that was a few weeks after the warranty especially when they can just sent the part back for a refund.
Paul Dawkins
Oct 28, 2014
Report
Very poor customer service and two bad service visits first time tech used towels and left dirt everywhere second time out tried to charge me 210.00 dollars for a repair when the part retails for 45.00 only very bad cust service
