Business Details
47 Years
experience
Emergency
services
Trusted Damage Restoration & Renovation Services in Brown Summit, NC
Townsend Development Restoration Services has been a trusted leader in disaster recovery and home renovation since 1979. Our 24/7 emergency response team specializes in fire, water, mold, and storm damage restoration, utilizing IICRC-certified techniques to ensure safe, thorough recovery. With over four decades of experience, we combine advanced technology with personalized service to return residential and commercial properties to their pre-damage condition. Our Townsend Development Design Center, established in 2012, offers comprehensive renovation solutions including custom additions, kitchen and bathroom remodeling, and structural repairs. As a family-owned business, we prioritize client satisfaction through transparent communication, competitive pricing, and a commitment to quality craftsmanship.Our team of licensed professionals handles every project phase from initial assessment to final reconstruction, ensuring minimal disruption to our clients' lives. Recognized for reliability and expertise, we maintain partnerships with major insurance providers while working exclusively in our clients' best interests. With physical locations in Brown Summit, NC, and serving surrounding communities, Townsend Development continues to build its reputation as a regional authority in restoration and renovation services.
Services
Fire Damage Restoration
Water Extraction
Mold Remediation
Storm Repair
Home Additions
Kitchen Remodeling
Bathroom Renovation
Structural Repairs
Content Cleaning
Insurance Claims Assistance
Details
- Year established: 1979
Highlights and features
- 24/7 emergency response team trained to IICRC standards
- Over 40 years of combined experience in disaster restoration
- IICRC-certified professionals using advanced drying technology
- Family-owned business with A+ Better Business Bureau rating
- Direct collaboration with major insurance providers
Associations and certifications
- Institute of Inspection Cleaning and Restoration Services Certification (IICRC)
What people say
Professional and kind
Jaw dropping
Pleasant experience
Nicest people
Highly recommend
Services
Fire Damage Restoration
Our IICRC-certified team provides comprehensive fire and smoke damage restoration. We conduct thorough damage assessments, implement emergency securing measures, and utilize advanced cleaning technology to remove soot and odors. Services include content cleaning, structural repairs, and complete reconstruction. With 24/7 emergency response, we minimize property loss while ensuring safe, code-compliant restoration to pre-damage conditions.
Water Damage Repair
Specialized water extraction and drying services address damage from leaks, sewage backups, and storms. Our technicians use thermal imaging for moisture detection, employ industrial dehumidification systems, and implement antimicrobial treatments to prevent mold growth. We handle complete restoration of flooring, drywall, and structural components while providing detailed documentation for insurance claims processing.
Mold Remediation
Certified professionals follow ANSI IIRC S-520 standards for mold abatement. We identify moisture sources, establish containment zones, and use HEPA filtration during removal. Post-remediation verification ensures complete spore elimination. Services include structural drying, antimicrobial application, and replacement of contaminated materials to restore healthy indoor environments within residential and commercial properties.
Home Additions
Our design-build approach creates functional home additions tailored to client needs. Services include attic conversions, basement finishing, and outdoor room construction. As licensed general contractors, we manage permitting, coordinate specialty trades, and provide budget-conscious solutions. The Townsend Development Design Center offers material selections and 3D visualization tools to ensure client vision alignment with final results.
Storm Damage Repair
Emergency response for storm-related damage includes roof tarping, tree removal, and structural stabilization. Our team documents hail damage, repairs broken windows, and restores water-compromised interiors. We work directly with insurance adjusters to streamline claims while prioritizing rapid property recovery to prevent secondary damage from exposure to elements.
People
Gail Benton
President and Owner
With over 30 years in construction and design, Gail Benton leads Townsend Development's renovation division. Her expertise in material selection and subcontractor management has driven the 2012 launch of Townsend Development Design Center. She oversees project coordination while maintaining quality control across all residential and commercial renovations.
Aaron Benton
Vice President
Aaron Benton manages daily operations as Vice President, combining field experience with strategic planning. He supervises restoration crews and coordinates insurance company relationships. His hands-on approach ensures adherence to project timelines while maintaining the family business's commitment to client satisfaction since joining in 2012.
Joe Burcham
Mitigation Division Manager
Joe Burcham leads Townsend Development's emergency response team with 15+ years in disaster recovery. He oversees 24/7 mitigation operations, implementing IICRC-certified drying protocols. His expertise in water extraction and structural drying ensures efficient property recovery while minimizing long-term damage risks for residential and commercial clients.
Sherri
Lead Designer
As Townsend Development Design Center's lead designer, Sherri specializes in creating functional, aesthetically pleasing spaces. She coordinates material selections from the showroom's extensive inventory and develops customized renovation plans. Her design expertise spans kitchen/bathroom remodeling to complete home transformations, ensuring client visions become reality.
Dwayne Chandler
Flooring Specialist
Dwayne Chandler brings 20+ years of flooring expertise to Townsend Development's projects. He advises on material selection, oversees installation teams, and ensures proper acclimation techniques for hardwood and tile applications. His attention to detail maintains flooring quality across both restoration and renovation projects in residential and commercial settings.
Questions
What emergency services do you offer?
We provide 24/7 emergency response for fire, water, mold, and storm damage. Our IICRC-certified team arrives promptly to secure properties, begin mitigation, and prevent further damage through advanced drying and cleaning techniques.
How do you handle insurance claims?
We document damage thoroughly using Xactimate software, coordinate directly with adjusters, and accept assignments of benefits. Our team prepares detailed estimates while working exclusively in property owners' best interests regardless of insurance company affiliations.
What renovation services are available?
Townsend Development Design Center offers complete home renovations including kitchen/bathroom remodeling, basement finishing, attic conversions, and custom additions. Our licensed contractors manage projects from design visualization through final construction within agreed budgets.
Are your technicians certified?
Yes, our team holds IICRC certification in cleaning and restoration. We maintain ongoing training in the latest drying technologies and remediation protocols to ensure compliance with industry standards for safety and effectiveness.
How quickly can you respond to water damage?
Our emergency team typically arrives within 2-4 hours of contact. Rapid response prevents mold growth by implementing water extraction and industrial drying systems within the critical 48-hour window following water intrusion incidents.
Do you offer design consultations?
Yes, Townsend Development Design Center provides complimentary design consultations with 3D visualization tools. Our designers assist with material selections and space planning for renovations, working within clients' budgets and timelines to achieve desired outcomes.
Reviews (3)
Lyn DeBruhl Crotts
Jul 13, 2017
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Excellent, Outstanding and awesome to work with! I should have put this out a while ago but. My house flooded and these folks came in and handled everything beautifully!
Von Diep
May 18, 2017
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My parents house have been restore back in 2012 due to a fire and the company that done it did a horrible job! Took the entire check and replace what.
Nadia Ahmed
Jul 18, 2016
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They have been very polite, professional friendly people work with. They worked tirelessly to complete the project before my parents surprise 50th.
