Business Details
38 Years
experience
Emergency
services
Your Trusted Plumbing & Heating Experts in New York
Big City Plumbing has been serving residential, commercial, and industrial clients across New York, Nassau, and Suffolk Counties since 1988. Our team is certified by Navien for sales, installation, and service of their products, including Bosch systems, ensuring expertise in modern heating solutions. We specialize in gas conversions, boiler installations, and plumbing repairs, offering National Grid and Con Ed rebates for energy-efficient upgrades. With a commitment to customer satisfaction, we provide 24/7 emergency services, free estimates, and a hassle-free warranty covering all repairs and installations. Our technicians are trained to diagnose and resolve issues efficiently, from tankless water heaters to complex boiler systems.We prioritize transparency, only recommending necessary services and explaining all steps in detail to clients. Our team handles renovations, oil-to-gas conversions, and code violations removal with precision and professionalism. Customer testimonials highlight our promptness, courteous staff, and meticulous workmanship in both residential and commercial settings. We maintain partnerships with manufacturers to ensure parts and services meet specifications, while our office staff streamlines permit and rebate paperwork. For over three decades, our reputation has been built on honesty, expertise, and respect for clients' properties and budgets.
Services
Plumbing Repairs
Heating Services
Gas Conversions
Tankless Water Heaters
Boiler Installations
Details
- Year established: 1988
Highlights and features
- We offer 30+ years of experience in residential and commercial plumbing systems
- Our team includes Navien-certified technicians for specialized heating solutions
- We guarantee 24/7 emergency service with prompt response times
- We provide free estimates and beat competitors' prices by 10%
- Our hassle-free warranty covers all repairs and installations at no extra cost
Associations and certifications
- Navien Certified Installers
What people say
Prompt and professional
Excellent service
Highly recommend
Knowledgeable staff
Efficient installations
Services
Plumbing Repairs
Our licensed technicians handle all plumbing repairs from leak detection to fixture replacements. We use modern diagnostic tools to identify issues quickly and perform durable repairs using quality materials. Customers benefit from same-day service availability and transparent pricing with no hidden fees.
Heating Services
We specialize in heating system maintenance, repairs, and installations including boilers and combi-units. Our Navien-certified technicians ensure optimal efficiency and provide emergency heating support during cold seasons. All work includes manufacturer warranty validation.
Gas Conversions
Our team handles complete oil-to-gas conversions including permit acquisition, system sizing, and rebate processing. We ensure proper gas line installation and system optimization to reduce heating costs by approximately 33% compared to oil systems.
Tankless Water Heaters
We install and service tankless water heating systems that provide endless hot water while saving space. Our certified technicians ensure proper venting and integration with existing plumbing systems for maximum efficiency and longevity.
Boiler Installations
We offer complete boiler replacement and installation services with energy-efficient models. Our process includes proper sizing calculations, code compliance checks, and manufacturer warranty registration to ensure reliable winter operation.
People
Mike Polidoro
Owner
With over 30 years in the industry, Mike provides expert consultations and oversees all installations. He personally handles emergency calls and ensures customer satisfaction through transparent communication and quality control.
Diane
Office Manager
Diane coordinates appointments, processes permits, and manages rebate paperwork for clients. She ensures smooth communication between customers and technicians while maintaining operational efficiency.
Benny
Lead Technician
A Navien-certified specialist with 15+ years experience, Benny performs complex installations and emergency repairs. He focuses on technical precision and client education about system maintenance and efficiency.
Questions
What plumbing and heating services do you offer?
We provide boiler installations, gas conversions, tankless water heaters, plumbing repairs, and oil-to-gas conversions for residential and commercial clients.
Do you offer emergency plumbing services?
Yes, we provide 24/7 emergency support for urgent heating and plumbing issues across our service areas.
How does the oil-to-gas conversion process work?
We perform heat calculations, obtain permits, install efficient gas systems, and handle rebate paperwork with National Grid/Con Ed for cost savings.
Are financing options available for installations?
We currently focus on upfront pricing with a 10% price match guarantee rather than financing programs.
What warranties do you provide?
Our hassle-free warranty covers all repairs and installations, including manufacturer coordination at no additional cost.
How quickly can you complete installations?
Most boiler and water heater installations complete within 1-2 days, with emergency repairs prioritized immediately.
Videos
Reviews (1)
Mike Polidoro
Mar 20, 2018
Report
Excellent We at Big City Plumbing love and support our troops and offer a 10%. I will always recommend Big City Plumbing! Big City.
