Business Details
50+ Years
experience
Emergency
services
Trusted HVAC Services in Liverpool, NY
Since 1940, Charles Heating and Air has been a family-owned and operated provider of comprehensive home and commercial services in Central New York. Our expertise spans heating, air conditioning, plumbing, electrical systems, and remodeling projects, serving a 25-mile radius including Syracuse and Liverpool. We maintain a 24/7 emergency response team to address urgent needs, backed by a 100% satisfaction guarantee on all installations and repairs. Our technicians wear company uniforms and operate branded vehicles, ensuring clear identification and professional presentation. We prioritize customer education, explaining all work performed and providing transparent pricing through our standardized price guide.Daily team meetings ensure consistent service quality and address customer feedback, contributing to our 92% service completion rate. With Carrier product partnerships and specialized training, we deliver energy-efficient solutions tailored to residential and commercial needs. Our commitment to community extends to accessibility modifications like walk-in tub installations, supporting aging-in-place initiatives. Over 1,000 verified Google reviews attest to our reputation for punctuality, clear communication, and technical excellence. As an A+ rated business with Compulse Integrated Marketing, we combine traditional values with modern service standards to maintain leadership in Central New York's service industry.
Services
Heating Repair
Air Conditioning
Plumbing Services
Electrical Repairs
Kitchen Remodeling
Bathroom Remodeling
Sewer Cleaning
Duct Cleaning
Water Heater Installation
Emergency Services
Details
- Year established: 1940
Highlights and features
- Family-owned since 1940 with 60+ years serving Central New York
- 24/7 emergency services for heating, plumbing, and electrical issues
- 100% satisfaction guarantee on all installations and repairs
- Certified technicians with Carrier product expertise
- Over 1,000 verified 5-star Google reviews
What people say
Professional, Knowledgeable, Polite
Quick response times
Satisfaction guarantee honored
Detailed system explanations
Clean workspaces maintained
Services
Heating Repair
Our certified technicians provide 24/7 heating repairs for residential and commercial properties. We service all fuel types including gas, oil, propane, and water systems. Emergency repairs are prioritized with same-day availability guaranteed.
Air Conditioning
We offer Carrier AC installations and repairs with energy-efficient options for homes and businesses. Our team performs maintenance, diagnostics, and emergency cooling repairs 24 hours daily. Free estimates available for system replacements.
Plumbing Services
Comprehensive plumbing solutions include leak repairs, drain cleaning, and water heater installations. Our specialists handle commercial sewer lines and residential fixtures with 24/7 emergency response capability. We install AO Smith and Bradford White units.
Electrical Repairs
Licensed electricians handle panel upgrades, lighting installations, and code compliance inspections. We service new construction wiring and remodeling projects with safety-focused repairs for residential and commercial clients.
Bathroom Remodeling
Full bathroom remodeling services include layout redesign, plumbing updates, and accessibility modifications. Our team installs walk-in tubs and safety features for aging-in-place solutions. Projects include complete tear-outs and partial upgrades.
People
Michael P. Charles Jr.
Owner
Third-generation leader with 30+ years in HVAC industry. Oversees company operations while maintaining hands-on involvement in service delivery. Maintains commitment to family values established in 1940.
Michael P. Charles III
Sales Manager
Manages customer relations and service estimates. Coordinates technician scheduling while ensuring pricing transparency. Represents fourth generation of family leadership in Syracuse operations.
Zach Charles
Service Manager
Coordinates daily service operations and technician dispatch. Implements quality control measures for repair work. Trained in Carrier product specifications and installation standards.
David Picarel
Plumbing & Electrical Manager
Supervises plumbing and electrical departments with 20+ years experience. Certifies technicians in code compliance and safety protocols. Manages emergency response team rotations for 24/7 coverage.
Questions
What HVAC services do you offer?
We provide heating and air conditioning repairs, installations, and maintenance for residential and commercial properties using Carrier equipment.
Are emergency services available?
Yes, our 24/7 emergency team responds to heating, plumbing, and electrical issues outside regular business hours.
Do you offer financing options?
Yes, we provide flexible financing for major HVAC replacements and remodeling projects to qualified customers.
What is the Charles Club?
Our membership program offers priority scheduling, free maintenance checks, and exclusive discounts on regular service visits.
Which areas do you service?
We serve Syracuse, Liverpool, and surrounding areas within a 25-mile radius of our Liverpool headquarters.
Can I get a free estimate?
Yes, we provide free in-home estimates for all installation projects and major repair work.
