Business Details
35 Years
experience
Emergency
services
Your Trusted Local Plumbing Experts in Troy, IL
Established in 1991, Neals Plumbing has built a reputation as a trusted provider of comprehensive plumbing solutions in Troy, Illinois. Our team of licensed, bonded, and insured professionals brings over 40 years of combined local experience to every project, ensuring reliable service for residential and commercial clients across the Metro East area. Specializing in emergency repairs, water heater installations, sewer system maintenance, and water quality solutions, we prioritize rapid response times and transparent communication to minimize disruptions to our customers' daily lives.As a family-owned business, we emphasize personalized service and upfront pricing, offering free estimates and 24/7 emergency availability to address urgent plumbing needs. Our commitment to quality is reflected in our BBB A+ rating, 4.7-star Google reviews, and use of high-efficiency Navien tankless water heaters. We maintain strict compliance with local building codes and industry standards, providing lasting solutions for pipe repairs, drain cleaning, fixture installations, and system upgrades while serving communities including Edwardsville, Glen Carbon, and Fairview Heights.
Services
Plumbing Repairs
Water Heater Services
Sewer Cleaning
Drain Cleaning
Water Quality Solutions
Emergency Plumbing
Fixture Installations
Pipe Repairs
Tankless Water Heaters
Code Violation Corrections
Details
- Year established: 1991
Highlights and features
- We offer 24/7 emergency plumbing service with rapid response times
- Our team is fully licensed, bonded, and insured for your protection
- Family-owned operation serving Metro East communities since 1991
- We provide free repair estimates with upfront pricing guarantees
- Specialized in Navien tankless water heater installations and sewer system maintenance
Associations and certifications
- BBB A+ Rating
What people say
Prompt service twice
Professional and friendly
Same day service
Military discounts offered
Efficient and fair price
Services
Plumbing Repairs
Addressing burst pipes, clogged drains, and fixture leaks with rapid response times. Our licensed technicians use advanced diagnostic tools to identify and resolve issues in residential and commercial plumbing systems. Emergency services available 24/7 with guaranteed code-compliant repairs.
Water Heater Services
Installation, repair, and maintenance of traditional and tankless water heaters. We specialize in Navien high-efficiency models that reduce energy costs while providing endless hot water. Our technicians handle gas, electric, and propane systems with same-day diagnostic services.
Sewer Cleaning
Professional sewer line maintenance using modern rodding and hydro-jetting equipment. We remove tree root intrusions, clear blockages, and prevent backups in residential and commercial properties. Emergency sewer overflow response available with trenchless repair options.
Water Quality Solutions
Whole-house water filtration and softener installations to improve water purity. Our systems remove contaminants, reduce mineral buildup, and enhance water taste while protecting plumbing infrastructure. We offer customized solutions for hard water problems and well water treatment.
Emergency Plumbing
Around-the-clock emergency response for critical plumbing failures. Our technicians address burst pipes, sewer backups, and water heater failures with immediate dispatch and guaranteed arrival within 30 minutes of service calls in the Metro East area.
Questions
What causes a leaking faucet?
Worn seals, corroded washers, damaged valves, or improper water pressure typically cause faucet leaks. Age-related wear often requires professional repair or replacement to prevent water waste.
Should I repair or replace my water heater?
Consider repair for minor issues in units under 10 years old. Replacement is recommended for older systems with efficiency loss or recurring problems exceeding repair costs.
How do I spot pipe problems?
Watch for discolored water, reduced pressure, unusual odors, or visible leaks. Professional inspection is needed for accurate diagnosis and code-compliant solutions.
Do you offer emergency services?
Yes, we provide 24/7 emergency plumbing service with rapid response times for critical issues like burst pipes, sewer backups, and complete system failures.
What payment methods do you accept?
We accept major credit cards, debit cards, and cash payments. Payment plans may be available for extensive repair projects exceeding $1,000.
Are your plumbers licensed?
All technicians hold active Illinois Plumbing Licenses (#058-172891) with annual continuing education requirements. We maintain full insurance and bonding for client protection.
Reviews (2)
Retha Eades Turner
Feb 16, 2018
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Wouldn't call anyone else! Tom is a great guy and a great plumber! We do renovations of old homes and he's who we call on any of our plumbing needs.
Marla Weis
Nov 20, 2017
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Very good to work with. Finished the job quickly and under budget, which was already incredibly reasonable. Would absolutely recommend.
