Business Details
14 Years
experience
Emergency
services
Trusted Backup Power Solutions in Riceville, TN
McCay Southern Generators is a trusted Generac dealer and generator specialist serving East Tennessee since 2012. Our team of certified technicians delivers expert sales, installation, and maintenance of residential and commercial backup power systems, ensuring uninterrupted energy solutions for homes and businesses. As a BBB-accredited, veteran- and family-owned company, we prioritize integrity, technical excellence, and personalized service. Our comprehensive offerings include generator installation, propane tank services, remote monitoring, and proactive maintenance, all backed by a lifetime workmanship guarantee. With over a decade of experience and 500+ five-star reviews, we combine deep industry knowledge with a commitment to customer satisfaction.Our turnkey processfrom site assessment to final installationensures minimal disruption and maximum reliability. We provide free consultations, financing options, and 24/7 emergency support to meet diverse client needs. By maintaining partnerships with local propane providers and adhering to strict safety standards, we deliver tailored power solutions designed for East Tennessee's unique climate and outage risks. Our dedication to quality, transparency, and community has established us as a regional leader in backup power systems.
Services
Generator Installation
Propane Tank Services
Maintenance Plans
Commercial Generators
Emergency Repairs
Details
- Year established: 2012
Highlights and features
- We offer 24/7 remote monitoring and emergency repair services.
- Our team includes certified Generac technicians with 10+ years of experience.
- We provide free in-home consultations and personalized power solutions.
- All installations include a lifetime workmanship guarantee.
- BBB-accredited with over 500 verified five-star reviews.
Associations and certifications
- Better Business Bureau (BBB)
What people say
Professional and courteous crew
Seamless installation process
24/7 emergency availability
Lifetime workmanship guarantee
Knowledgeable technicians
Services
Generator Installation
Professional installation of residential and commercial Generac backup generators. Our certified technicians handle electrical connections, gas line hookups, and system testing to ensure reliable operation during outages. Services include site assessments, permitting, and homeowner training for seamless integration with existing electrical systems.
Propane Tank Services
Above-ground and underground propane tank installation for generator fuel supply. We coordinate with local providers, ensure proper permitting, and perform safety inspections. Our team sizes tanks based on generator runtime requirements and client usage patterns for uninterrupted power availability.
Maintenance Plans
Annual and seasonal generator maintenance to optimize performance. Services include diagnostics, troubleshooting, and Generac warranty-compliant tune-ups. Our proactive maintenance programs extend system lifespan and ensure readiness during emergencies through regular performance checks.
Commercial Generators
Customized backup power solutions for businesses. We assess operational continuity needs, critical systems, and industry requirements to recommend appropriate Generac commercial generators. Installation includes compliance with local regulations and integration with existing infrastructure for uninterrupted business operations.
Emergency Repairs
Round-the-clock repair services for generator malfunctions. Our technicians provide rapid diagnostics and on-site repairs to restore power systems during outages. Emergency services include remote monitoring alerts, immediate response, and post-repair testing to ensure system reliability.
People
Rob McCay
Founder/Owner
Veteran-owned business leader with over a decade of experience in backup power solutions. Rob established McCay Southern Generators in 2012, leveraging his technical expertise and commitment to customer service to become East Tennessee's trusted Generac dealer.
Luke Dalton
Growth Director
Responsible for expanding service offerings and customer outreach initiatives. Luke brings strategic leadership to business development while maintaining focus on the company's core values of integrity and technical excellence.
Kristen Shugart
Generator Service Manager
Oversees maintenance and repair operations with 8+ years of hands-on generator experience. Kristen ensures all service technicians follow industry best practices while delivering personalized support for residential and commercial clients.
Nathan Hamby
Generator Installer
Certified installation specialist with expertise in residential and light commercial generator systems. Nathan completes over 100 installations annually, maintaining strict safety standards and customer satisfaction through meticulous workmanship.
Amanda Hill
Marketing Director
Manages digital outreach and community engagement efforts. Amanda ensures consistent brand messaging across platforms while highlighting the company's technical capabilities and customer success stories in East Tennessee.
Questions
What backup power solutions do you offer?
We specialize in Generac home standby generators, commercial power systems, propane tank installations, and maintenance services for residential and business clients in East Tennessee.
Do you provide emergency generator repairs?
Yes, our 24/7 emergency repair service includes rapid diagnostics, on-site troubleshooting, and system restoration during power outages with remote monitoring capabilities.
Are financing options available?
We offer flexible financing plans to make backup power solutions accessible, including special programs for residential installations and commercial system upgrades.
How long does generator installation take?
Most residential installations complete within 1 day, including site preparation, electrical connections, and final system testing with homeowner training.
Are you BBB accredited?
Yes, we maintain Better Business Bureau accreditation with an A+ rating, reflecting our commitment to ethical business practices and customer satisfaction.
What areas do you service?
We serve all East Tennessee counties, including Knox, Hamilton, Sullivan, and Washington, with technicians strategically located for prompt response times.
Reviews (2)
Pam Worley Tipton
Jun 07, 2018
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I am very please with McCay. Professional and actually showed up on time as promised. And an added bonus was able to fine my electrical problem.
Janice King
Jun 06, 2018
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I would just like to recommend this company to all who need any electrical done. The young man came out to fix a problem I had which was no power in.
