PG&E strives to be an environmental leader. We try to demonstrate this commitment through our actions. PG&E pledges to think creatively and work cooperatively to increase our use of clean and renewable energy, reduce the impacts of our business, protect sensitive habitats and species, and work locally to help our customers use energy more efficiently.
This page provides links to Pacific Gas and Electric Company's proceedings with the California Public Utilities Commission (CPUC) and the Federal Energy Regulatory Commission (FERC) that may be of interest to investors, so that case documents in those proceedings are available to investors upon filing with the relevant agency. PG&E Corporation and Pacific Gas and Electric Company consider these case documents to be publicly available to investors for SEC Regulation FD purposes when posted to this page.
PG&E customers report telephone scams with calls that show PG&E on the caller ID 1-800-743-5000. Or, the caller may falsely claim to represent PG&E. Be aware that scammers can disguise their true phone numbers or simply claim to be from PG&E. PG&E is not making these calls. The PG&E Corporate Security Department and the authorities are investigating all reported scams. Hispanic business customers report telephone scams warning that their electric service will be disconnected unless they make a payment through a prepaid cash card such as the Green Dot card.
If you're an existing customer moving within PG&E's service area, you can stop service on your current home and start service on your new home in a single transaction. In most cases, you can start or stop service on the same day you complete your request-or arrange for service up to 60 days in advance. Sign in without an online account using your last name, service address ZIP code and the last four digits of your Social Security number. If you don't see an option to stop service, this usually means your gas and/or electric service is already in process of being stopped or has already been stopped.
Customer Connections Online is a web-based tool that enables you to submit, track and manage applications for gas and electric service, quickly and conveniently. Think of Customer Connections Online as an important project management tool for your business. Whether you're upgrading or starting a new service, Customer Connections Online makes it easy for you to save time and stay organized. Fast-track your projects by submitting online payments for invoices and contracts with a free e-check bank transfer.
If you're installing a new gas or electric service or changing an existing one, you must complete a series of steps. We offer an array of online tools and resources to help you through the process. An excess flow valve (EFV) automatically closes and significantly restricts unplanned or excessive natural gas flows if a pipeline is severed by digging. Download EFV information (PDF, 118 KB), and then complete your application in Customer Connections Online. Pacific Gas and Electric Company (PG&E), offers several gas service options for our customers, including elevated gas delivery pressure at customer facilities in qualifying locations.
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