A Cleaner Image

We are a family-owned and operated restoration company serving Monroe, Wayne and Ontario counties since 2005. We built our business by striving to become our clients one-stop-shop from carpet cleaning to restoration and 24/7 emergency services. From start to finish we are committed to providing excellent customer service, quality, value, and impressive results.

A Cleaner Image was established in October 2005 as a premier Carpet, Upholstery, Tile/Grout and Water Restoration cleaning company in Rochester, NY. Founded by Kim Cimino and Ryan Ricketts. Now services over 1100 clients in Rochester, NY and surrounding areas. We service 5000 of the largest property management firms and hotel chains in Upstate New York. A Cleaner Image also provides Mold Removal under A Cleaner Image Environmental Services a wholly owned subsidiary offering a comprehensive range of Environmental Services throughout Western and Central New York.

We are a New York State Mold Licensed company in accordance with the NYS Mold Law which went into effect on January 1, 2016. The State has developed useful information to clarify how the law protects consumers and what consumers should look for from remediation companies (see below). If you are buying or selling your home, or you're experiencing concerns in your home or business, give us a call to discuss your needs with our licensed, knowledgeable staff and schedule a free visual mold inspection for your peace of mind.

Some people are more sensitive to these contaminants than others. Allergy and asthma sufferers, as well as young children and the elderly tend to be more susceptible to the types of poor indoor air quality that air duct cleaning can help address. If you want to drastically decrease the chance of any health problems, it's best to contract air duct cleaning services in Rochester. The NADCA's rule of thumb for consumers is that "if your air ducts look dirty, they probably are, " and that dirty HVAC systems should be inspected and professionally cleaned.

Water damage can be devastating and requires immediate attention. We are the company you can count on to respond immediately with trained water remediation professionals 24 hours a day, seven days a week. When water damage occurs, our trained team will facilitate the three key steps that must be completed in the process. First, all standing water must be removed. This step includes the dehumidification process that eliminates water vapor and other moisture. Next, all the sewage water, toxins, chemicals, and other contaminants left behind must be cleaned and treated with an antimicrobial.

Most major carpet manufacturers require carpets be cleaned every 12-18 months by a professional truck-mount cleaning process to honor warranty issues. Our truck mount method of carpet cleaning is highly effective in removing dirt and requires very little cleaning solution with great results. The key to this process is combining the right amount of topical, water temperature, water pressure and suction. We extract 90-95% of the residual moisture in the fibers for less drying time than other carpet cleaning methods.

Basement leakage can occur for many reasons, so don't assume the worst. The reason for your leak could be as simple as improper grading or a need for downspout extensions. A Cleaner Image is a trusted basement waterproofing company in Rochester NY. We provide FREE inspections to diagnose the cause of your problem and developing the right course of action needed to repair it. We pride ourselves on our quality customer service and experience. There are many other ways water can enter a basement. The key to waterproofing your wet basement starts with properly diagnosing the source of the problem.

Our technicians provide 24/7 emergency service, with an unsurpassed turnaround time. From your initial phone call to our team, throughout the processes, working with you and your insurance agent, we are there for you every step of the way. We understand fire causes considerable damage to the property. Fire creates two types of smoke damage - the visible soot and the invisible odor. Because each fire is different, it is not possible to provide one set of guidelines for removing soot and odor. For example, smoke odor from wood could react differently to certain cleaning products than smoke odor from plastics.