Business Details
38 Years
experience
Emergency
services
Your Trusted Partner for Facility Maintenance Solutions
Founded in 1988, Service Management Systems has established itself as a national leader in full-service cleaning and maintenance programs for high-traffic public facilities. Our proven processes in technology, staffing, and training ensure consistent, high-quality service delivery across 29 states. With over 1,000 employees and 83 million square feet under management, we prioritize measurable benefits for clients through customized solutions. Our leadership team maintains direct involvement through regular property visits and operational oversight.Backed by a 100+ person Customer Support Center in Nashville, TN, we handle administrative needs while field teams focus on service excellence. Our commitment to community includes partnerships with Habitat for Humanity, Simon Youth Foundation, and American Heart Association initiatives. We specialize in airports, education facilities, healthcare institutions, hospitality venues, and retail properties, offering cost-effective programs that allow clients to focus on their core business operations.
Services
Cleaning
Maintenance
Surveys
Consulting Services
Facility Management
Details
- Year established: 1988
Highlights and features
- We offer 35+ years of specialized experience in public facility maintenance
- Our proven technology systems ensure consistent service quality nationwide
- We provide 24/7 emergency response for critical facility needs
- Our leadership team conducts regular on-site quality assurance visits
- We maintain a dedicated 100+ person support center for operational efficiency
What people say
Consistent excellent service
Best value provider
Cost-saving plans
Management attentiveness
Clean learning environments
Services
Cleaning
Our customized cleaning programs adapt to each property's unique requirements while maintaining consistent quality standards. We employ trained personnel using modern equipment to ensure hygienic, welcoming environments for visitors and staff. Our approach combines scheduled maintenance with responsive adjustments to address changing facility needs.
Maintenance
We provide comprehensive maintenance solutions covering both routine upkeep and urgent repairs. Our technicians handle mechanical systems, structural elements, and operational equipment to ensure facility functionality. Preventative maintenance schedules help minimize disruptions while maintaining safety and compliance standards.
Surveys
Our survey services evaluate current operational efficiency and identify improvement opportunities. We analyze cleaning protocols, maintenance procedures, and resource allocation to develop optimization strategies. These assessments help clients achieve financial savings while enhancing service quality.
Consulting Services
We offer expert guidance on facility management best practices and process optimization. Our consultants develop customized solutions for improving service delivery and cost efficiency. This includes staff training programs, technology implementation, and performance measurement systems.
People
William T. Coakley
Founder
Founded Service Management Systems in 1988 with a vision for professional facility services. Built the company into a national provider serving 83+ million square feet across 29 states. Established core values of quality, accountability, and customer partnership.
Keith Wolken
Chief Executive Officer
Leads SMS Holdings with extensive experience in facility management operations. Former Chairman of Middle Tennessee American Heart Association Board. Focuses on strategic growth and maintaining high service standards across all locations.
Questions
What types of facilities do you service?
We specialize in airports, educational institutions, healthcare facilities, hospitality venues, and retail properties across 29 states.
Do you offer 24/7 emergency services?
Yes, our teams provide round-the-clock support for urgent maintenance and cleaning requirements.
How do you ensure service quality?
Through regular leadership visits, technology-enabled monitoring, and comprehensive staff training programs.
Can you customize services for specific properties?
We develop tailored cleaning and maintenance programs to meet each facility's unique requirements.
What makes you different from competitors?
Our proven systems combine national resources with personalized attention through local teams and leadership oversight.
Reviews (1)
Trey Prince
Apr 29, 2016
Report
Worked there for 12 years, I traveled all over the country helped open and close accounts and trained hundreds of employees, but never was appreciated for the things I've done and was threw away because of my pay rate which was only 14.50 and never complained, but hey that's sms for ya!
