Business Details
40 Years
experience
Emergency
services
Professional Carpet Cleaning & Restoration Services in Southeast Texas
American Steam-A-Way has been family-owned and operated in Southeast Texas since 1986, founded in Port Neches, TX by Chris and Pam Johnson with one carpet cleaning truck. We built our reputation on quality, integrity, and customer satisfaction, expanding to include water damage, fire damage, and disaster restoration services in 1990. Our IICRC-certified technicians use advanced methods like hot water extraction and patented ROTOBRUSH air duct cleaning systems to serve residential and commercial clients. We guarantee dependable, fast service and have grown to become one of the largest carpet cleaning and restoration companies in the region.Our commitment to excellence includes a 10-day service guarantee and tailored cleaning programs for businesses. We prioritize customer education, offering stain removal solutions and maintenance tips to extend the life of cleaned surfaces. Recognized with the Torch Award for Marketplace Trust in 2010 and 2012, we maintain partnerships with the Better Business Bureau of SETX to ensure accountability.
Services
Carpet Cleaning
Mattress Sanitizing
Tile & Grout Cleaning
Pet Odor Removal
Air Duct Cleaning
Commercial Cleaning
Water Damage Restoration
Fire Damage Restoration
Upholstery Cleaning
Disaster Restoration
Details
- Year established: 1986
Highlights and features
- Family-owned since 1986 with IICRC-certified technicians
- 24-hour emergency response for water/fire damage
- Patented ROTOBRUSH air duct cleaning technology
- 10-day satisfaction guarantee on all services
- Recognized with Torch Award for Marketplace Trust
Associations and certifications
- IICRC
- BBB of SETX
- Torch Award for Marketplace Trust
What people say
Very professional men
Excellent results
Fast and efficient
Highly recommend
Courteous technicians
Services
Carpet Cleaning
Our hot water extraction method removes dirt, allergens, and pet dander while preserving carpet warranties. Technicians use truck-mounted systems for deep cleaning and offer protective treatments to extend carpet life. Regular maintenance recommended every 6-12 months for optimal results.
Air Duct Cleaning
Patented ROTOBRUSH technology cleans ducts without harsh chemicals, improving indoor air quality. Sanitization with hospital-grade solutions eliminates contaminants. Recommended every 2-3 years, especially for allergy sufferers in residential and commercial spaces.
Water Damage Restoration
24/7 emergency service for water extraction, drying, and structural restoration. Certified technicians handle insurance claims and use moisture detection equipment to prevent mold growth. Includes emergency board-up and content cleaning services.
Mattress Sanitizing
Hygienitech system uses UV-C light and suction to eliminate dust mites and allergens without chemicals. Treats all mattress sizes and reduces allergy symptoms. Process takes 30 minutes per mattress with no drying time required.
Pet Odor Removal
Sub-surface injection neutralizes urine odors in carpets and padding. Black light detection identifies hidden stains. Specialized enzymatic cleaners break down organic matter without over-saturation that could cause mold growth in affected areas.
People
Chris Johnson
Founder
Co-founded American Steam-A-Way in 1986 with one truck. Expanded services to include disaster restoration in 1990. Maintains active role in company operations and quality control standards.
Pam Johnson
Founder
Co-founder with 35+ years in business operations. Oversees customer service protocols and community engagement initiatives. Recipient of Torch Award for Marketplace Trust recognition.
Questions
What areas do you service?
We serve Southeast Texas cities including Port Arthur, Beaumont, Nederland, Port Neches, Orange, and surrounding communities.
Do you offer emergency services?
Yes, our 24/7 emergency response team handles water damage, fire damage, and disaster restoration needs.
Are your technicians certified?
All cleaning technicians hold IICRC certification for carpet, upholstery, and water damage restoration services.
How often should carpets be cleaned?
Manufacturers recommend professional cleaning every 6-12 months, with more frequent service for homes with pets or allergies.
What cleaning methods do you use?
We use hot water extraction for carpets, ROTOBRUSH for air ducts, and specialized enzymatic treatments for pet odor removal.
Do you guarantee your work?
Yes, all services include a 10-day satisfaction guarantee. Contact us for any post-service concerns.
Videos
