Business Details
40 Years
experience
Emergency
services
Expert HVAC Solutions in Eastern North Carolina
Since 1986, Down East Heating & Air Conditioning has provided families across Eastern North Carolina and Northern Coastal South Carolina with tailored HVAC solutions. Our team of certified technicians combines decades of experience with advanced training to deliver reliable heating, cooling, and air quality services. We prioritize customer satisfaction through transparent communication, precise installations, and prompt repairs. Our deep understanding of coastal climate challenges ensures systems withstand humidity and salt air. With over 39 years of local service, we maintain a reputation for technical excellence and personalized care.Our commitment to quality extends to using ENERGY STAR-rated equipment and offering flexible financing options. We treat every home as if it were our own, emphasizing long-term relationships over one-time transactions. Our 24/7 emergency support and comprehensive maintenance plans demonstrate our dedication to uninterrupted comfort. Customer feedback consistently highlights our professionalism, fair pricing, and thorough cleanup practices. This enduring focus on community needs has made us a trusted name in residential and commercial HVAC services.
Services
HVAC Installation
HVAC Repair
Indoor Air Quality
Ductwork Services
Preventive Maintenance
Thermostat Installation
Commercial HVAC
Emergency Repairs
System Diagnostics
Equipment Replacement
Details
- Year established: 1986
Highlights and features
- We offer 39+ years of specialized HVAC expertise in coastal environments
- Our Bryant-certified technicians complete installations with precision and care
- We provide transparent pricing with no hidden fees
- Our team offers same-day emergency service availability
- We maintain a 100% satisfaction guarantee on all work
What people say
Professional and courteous
Prompt and transparent
Excellent follow-up service
Fair pricing
Thorough system diagnostics
Services
HVAC Installation
We install energy-efficient heating, cooling, and ventilation systems tailored to residential and commercial spaces. Our Bryant-certified technicians ensure proper sizing and configuration for optimal performance. With 39 years of experience, we guarantee code-compliant installations that maximize system longevity and energy savings.
HVAC Repair
Our 24/7 emergency repair service addresses urgent heating and cooling failures. Technicians diagnose issues using advanced diagnostic tools and prioritize same-day fixes. We maintain a 98% first-visit repair rate while ensuring transparent pricing for all service calls.
Indoor Air Quality
We offer comprehensive air quality testing and purification solutions including HEPA filters, UV lights, and ventilation systems. Our specialists identify contaminants and recommend customized solutions to improve respiratory health and system efficiency in coastal environments.
Ductwork Services
Our NADCA-certified technicians perform duct cleaning, sealing, and repairs to enhance system efficiency. We use Aeroseal technology to seal leaks and improve airflow while reducing energy costs by up to 20% in treated systems.
Preventive Maintenance
Our VIP Maintenance Club includes bi-annual system inspections and tune-ups. Technicians clean components, check refrigerant levels, and calibrate controls to prevent breakdowns and maintain manufacturer warranties on installed equipment.
People
Jason Humphrey
Operations Manager
With 15+ years in HVAC management, Jason oversees daily operations and service quality. He ensures all technicians maintain Bryant certification standards and implements efficiency improvements across service protocols.
Jerry Bass
Install Supervisor
Jerry supervises installation teams with 20+ years of field experience. He trains technicians in proper system sizing and ensures all installations meet ENERGY STAR performance benchmarks for residential and commercial clients.
Cody Bormann
Service Technician
Certified HVAC technician specializing in system diagnostics and repairs. Cody completes 100+ service calls monthly with a 95% first-visit resolution rate while maintaining detailed service documentation for client records.
Tayler Hostetler
Service Dispatcher
Tayler coordinates technician schedules and emergency service requests. With 8 years in HVAC dispatch, she ensures timely appointments and communicates service updates to clients throughout the service process.
Joan Mobley
Office Supervisor
Joan manages administrative operations with 25+ years in HVAC business management. She oversees client communications, billing processes, and coordinates technician training programs to maintain service excellence standards.
Questions
What HVAC services do you offer?
We provide installation, repair, and maintenance for heating, cooling, and air quality systems in residential and commercial properties.
Do you offer emergency HVAC services?
Yes, we provide same-day emergency service with 24/7 technician availability for urgent heating and cooling issues.
What areas do you serve?
We serve Eastern North Carolina and Northern Coastal South Carolina, including Jacksonville, Wilmington, and Myrtle Beach.
Do you offer financing options?
Yes, we provide flexible financing options for HVAC system replacements and major repairs through approved partners.
Are your technicians certified?
All our technicians are Bryant-certified with specialized training in modern HVAC systems and energy-efficient solutions.
What maintenance plans are available?
We offer comprehensive VIP Maintenance Club memberships with bi-annual system checkups and priority service scheduling.
Reviews (3)
John Wandishin
Jul 21, 2021
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Great service and courteous technician. In spite of being undermanned our AC problem was addressed quickly and fully. The biggest wait time was parts, which is out of their control. Would absolutely use them again.
Randal Gamble
Jan 06, 2021
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This has been by far the most incompetent customer service experience Ive ever had, which includes talking to banks and buying cars. The managers dont ever call you back and send out technicians who dont actually check their work. We have been breathing in a black foam for a month after down east did an install because they realized they left in packing foam during installation. The techs disregard anything you tell them is going on until after 3 visits, they have their a-ha moment and realize you werent making stuff up. Again, awful customer service and dont even attempt to actually resolve the issues.
Rick White
Mar 16, 2020
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Highly recommend! Prompt service and couldnt be more happy with the installation of my new unit and thermostat. Showed us all the options before buying and recommend the best option! Hands down best service!
