Business Details
19 Years
experience
Emergency
services
Your Trusted Ductless Heat Pump Experts in Portland, OR
The Heat Pump Store was founded in 2007 by Jeff and Jan Pratt, beginning operations in Monmouth, Oregon through a pilot program with the Bonneville Power Administration. As the Pacific Northwest's leader in ductless heating and cooling, we specialize in sales and installation of ductless heat pump systems, prioritizing comfort, quality, and energy savings. Our services span the Willamette Valley, Oregon Coast, Portland Metro Area, Eugene, and Vancouver/SW Washington. We collaborate with local utility rebate programs to make ductless systems the smartest choice for home comfort.Our team includes factory-trained technicians licensed in Oregon (#177229) and Washington (#HEATPPS892DB), with Master Installer status in the NW Ductless Heat Pump Project. We maintain partnerships with leading brands as a 3D Daikin Dealer, Fujitsu Elite Contractor, and Mitsubishi Diamond Contractor. Our commitment to excellence is reflected in our 4.8/5.0 Trusted Score based on 4,500+ reviews, with a focus on professional installations, 24-hour emergency service, and customer education about system operation and maintenance.
Services
Ductless Heat Pumps
Heat Pump Installation
Heat Pump Repair
Maintenance Plans
Electrical Services
Air Purification
Emergency HVAC Service
System Diagnostics
Energy Efficiency Solutions
Financing Options
Details
- Year established: 2007
Highlights and features
- Licensed in Oregon (#177229) and Washington (#HEATPPS892DB)
- Factory-trained technicians for all brands we sell
- Master Installers in the NW Ductless Heat Pump Project
- Bonded and insured with 24-hour emergency service
- Energy Trust of Oregon Trade Ally with 3-star rating
Associations and certifications
- Oregon CCB# 177229
- Washington L&I# HEATPPS892DB
- Energy Trust of Oregon 3-star rating
- 3D Daikin Dealer
- Fujitsu Elite Contractor
- Mitsubishi Diamond Contractor
What people say
Professional installations
Prompt service
Knowledgeable technicians
Clean workspaces
Clear explanations
Services
Ductless Heat Pumps
Ductless heat pumps provide efficient heating and cooling without requiring ductwork. These systems transfer heat between your home and the outdoor air using refrigerant lines. Ideal for homes without existing ducts or for adding climate control to specific zones, ductless systems offer energy savings of up to 30% compared to traditional HVAC systems. Our installations include Daikin Atmosphera, DIY Ductless Ceiling Cassettes, and Whole Home Ducted Systems.
Heat Pump Installation
Our professional installation process ensures optimal performance and efficiency. We begin with a consultation to determine the right system size and configuration for your home. Our licensed technicians handle everything from old unit removal to new system setup, including electrical connections and thermostat programming. We follow manufacturer guidelines and local codes to guarantee safe, reliable operation while maximizing energy efficiency and comfort.
Heat Pump Repair
We offer comprehensive repair services for all ductless heat pump brands. Our technicians diagnose issues like refrigerant leaks, electrical problems, and component failures. Common repairs include replacing fan motors, circuit boards, and addressing defrost cycle malfunctions. We provide emergency service with 24/7 availability and use factory-authorized parts to maintain system warranties and ensure long-term reliability.
Maintenance Plans
Our Ductless Care Plan includes annual preventive maintenance to extend system lifespan and maintain efficiency. Services cover filter cleaning, coil treatment, fan motor inspection, and outdoor unit maintenance. Members receive priority scheduling, 15% off repairs, and $200 discount on new system purchases. Regular maintenance prevents breakdowns, maintains manufacturer warranties, and ensures optimal energy performance throughout the system's lifecycle.
Electrical Services
We provide electrical services to support HVAC installations and home upgrades. Our licensed electricians handle panel upgrades, circuit installations, and surge protection. Services include GFCI outlet installation, EV charger setup, and safety inspections. We ensure proper electrical capacity for heat pump systems and follow NFPA standards to prevent fire hazards while maintaining compliance with local building codes.
People
Jeff Pratt
Founder
Co-founded The Heat Pump Store in 2007, bringing extensive HVAC industry experience. Led the company's growth from a Monmouth pilot project to regional leadership in ductless systems. Maintains focus on technical excellence and customer satisfaction.
Jan Pratt
Co-Founder
Co-founder with deep expertise in HVAC solutions. Played key role in establishing utility partnerships and rebate programs. Provides technical guidance and customer service leadership across all operations.
Brandon
Installer
Experienced heat pump installer known for professional service and attention to detail. Arrives early, maintains clean workspaces, and provides clear explanations of system operation to customers.
Jamie
Service Technician
Skilled maintenance technician offering thorough system cleanings and repairs. Provides maintenance tips and program information while addressing customer concerns promptly and professionally.
Rhonda
Sales Consultant
Knowledgeable sales professional guiding customers through system selection and installation. Explains technical details clearly and ensures customers understand system operation and maintenance requirements.
Questions
What areas do you service?
We serve Portland, Eugene, Salem, and surrounding areas in Oregon and Washington, including Vancouver, Beaverton, and Lake Oswego.
Do you offer emergency HVAC service?
Yes, we provide 24/7 emergency service with technicians available for urgent heating and cooling issues.
What brands do you work with?
We're authorized dealers for Daikin, Fujitsu, and Mitsubishi, offering installation and repair services for all major ductless brands.
Are financing options available?
Yes, we offer financing programs to help customers upgrade their HVAC systems with affordable payment plans.
How often should heat pumps be maintained?
Annual professional maintenance is recommended, along with monthly filter cleaning for optimal system performance.
Do you provide utility rebate assistance?
Yes, we help customers navigate local utility rebate programs to maximize savings on ductless system installations.
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