Business Details
37 Years
experience
Emergency
services
Expert Pool Maintenance & Repair Services in Plano, TX
Custom Pool Care was founded in January 1989 and has served the Dallas metropolitan area for over 30 years. Our company prioritizes quality pool care services for residential and commercial clients, emphasizing clean and safe swimming environments. We treat every pool as if it were our own, combining extensive experience with rigorous training to deliver consistent results. Our team operates under strict licensing requirements (TICL 1089) and maintains a family-oriented approach to both employees and customers.We guarantee satisfaction through honest estimates, comprehensive service packages, and free equipment diagnostics. Our commitment to excellence includes using top-tier products, maintaining transparent communication, and providing emergency coverage for commercial clients. With a reputation as North Texas' preferred pool service provider, we focus on long-term customer relationships and environmental responsibility through efficient maintenance practices.
Services
Pool Cleaning
Pool Repair
Commercial Maintenance
Filter Cleanings
Emergency Services
Details
- Year established: 1989
Highlights and features
- We offer 30+ years of local pool service expertise in North Texas
- Our technicians follow a rigorous 12-point service plan for consistent quality
- We include twice-yearly filter cleanings at no extra charge
- Our repair team operates under licensed TICL 1089 certification
- We provide emergency weekend coverage for commercial clients
Services
Pool Cleaning
Our comprehensive pool cleaning service includes water level checks, debris removal, wall brushing, tile cleaning, chemical balancing, and deck hosing. Technicians follow a 12-point checklist during every visit to ensure sparkling pools. We include twice-yearly filter cleanings at no extra charge, helping extend equipment life while reducing chemical usage for environmental benefits.
Pool Repair
We provide licensed (TICL 1089) pool equipment repair and replacement services for all brands. Our certified technicians offer free diagnostics, warranty repairs, and equipment upgrades. As a trusted warranty station, we maintain manufacturer relationships to ensure proper repairs using genuine parts while keeping systems operating efficiently for residential and commercial clients.
Commercial Maintenance
Custom Pool Care offers dedicated commercial pool services with full-time CPO-certified technicians and 24/7 emergency coverage. Our team maintains logbooks for property management, provides real-time updates through dedicated customer service staff, and includes specialized porter services through our sister company to meet HOA and apartment complex requirements.
Filter Cleanings
Included twice-yearly filter cleanings help maintain optimal pool system performance. Our technicians backwash filters, add filter powder as needed, and clean pump rooms to prevent equipment strain. This service extends the life of pumps and heaters while improving water quality through better filtration efficiency.
Emergency Services
We provide weekend emergency coverage for commercial clients experiencing critical pool issues. Our licensed technicians respond promptly to equipment failures, leaks, or safety concerns, ensuring minimal downtime for businesses while maintaining compliance with health and safety regulations.
Questions
What areas do you service?
We serve Dallas, Frisco, Plano, Carrollton, Garland, Richardson, The Colony, Prosper, and surrounding North Texas areas.
Do you offer commercial pool services?
Yes, we provide dedicated commercial maintenance with full-time technicians, logbook management, and emergency coverage for HOAs and businesses.
Are your technicians licensed?
Our repair team operates under TICL 1089 licensing, and commercial technicians hold CPO certifications for professional pool operations.
What's included in your pool cleaning?
Our 12-point service includes water testing, debris removal, tile cleaning, chemical balancing, filter maintenance, and deck hosing during every visit.
Do you handle emergency repairs?
We provide weekend emergency coverage for commercial clients and prioritize urgent repair needs during regular business hours.
How often do you clean filters?
We include complete filter cleanings twice annually at no extra charge as part of our standard service packages.
