Business Details
33 Years
experience
Emergency
services
Your Trusted HVAC & Plumbing Experts in New Castle, IN
MRS Heating & Cooling has been a trusted provider of HVAC and plumbing services in New Castle, Indiana, since 1993. Our locally owned business serves residential and commercial clients across Henry, Delaware, and Randolph Counties, offering comprehensive heating, cooling, and indoor air quality solutions. We maintain partnerships with leading brands like Carrier and American Standard to deliver systems tailored to individual needs and budgets. Our team of certified technicians provides 24/7 emergency services, routine maintenance, and new installations, ensuring year-round comfort for homes and businesses. We prioritize customer satisfaction through transparent communication, competitive pricing, and a commitment to community involvement.With decades of combined experience, our leadership team fosters a culture of accountability and technical expertise. We offer financing options to make essential HVAC and plumbing services accessible while maintaining rigorous safety and efficiency standards. Our MRS Club membership program provides preventive maintenance and exclusive discounts, reflecting our dedication to long-term client relationships. Recognized for award-winning service, we combine advanced technology with personalized care to address each client's unique requirements. From emergency repairs to system upgrades, our goal is to deliver reliable, cost-effective solutions that enhance comfort and indoor air quality.
Services
HVAC Repair
Plumbing Services
Air Quality Solutions
Commercial HVAC
Maintenance Plans
Details
- Year established: 1993
Highlights and features
- We offer 24/7 emergency HVAC and plumbing services for urgent needs.
- Our team includes certified technicians with decades of local experience.
- We provide financing options for HVAC system upgrades and repairs.
- We maintain partnerships with leading HVAC brands like Carrier and American Standard.
- Our MRS Club membership offers preventive maintenance and exclusive discounts.
What people say
24/7 emergency service
Certified technicians
Financing options
Community involvement
Services
HVAC Repair
Our certified technicians provide 24/7 furnace and air conditioning repair services for residential and commercial properties. We service all makes and models, using genuine replacement parts to restore system functionality. Emergency repairs prioritize rapid response times to minimize discomfort during extreme weather conditions.
Plumbing Services
MRS Lacy Plumbing offers comprehensive residential and commercial plumbing solutions including pipe repair, water heater replacement, and drain cleaning. Our licensed plumbers address leaks, sump pump issues, and gas line maintenance with 24-hour emergency availability for critical failures.
Air Quality Solutions
We install and maintain air filtration systems, humidifiers, and ventilation equipment to improve indoor air quality. Our solutions target allergens, pollutants, and moisture imbalances, creating healthier living and working environments for homes and businesses.
Commercial HVAC
Our commercial HVAC services include system maintenance, refrigeration repair, and energy-efficient upgrades for businesses of all sizes. We specialize in minimizing operational disruptions while optimizing heating and cooling efficiency to reduce long-term energy costs for commercial clients.
Maintenance Plans
The MRS Club offers tiered maintenance plans with regular system tune-ups, priority service scheduling, and exclusive discounts. Plans include emergency service guarantees, labor coverage, and extended warranties to protect HVAC investments and ensure consistent performance year-round.
People
Duke Hamm
Owner
Duke Hamm co-owns MRS Heating & Cooling, leveraging decades of HVAC industry experience to ensure technical excellence and customer satisfaction. He actively participates in community development initiatives through company-sponsored programs.
James Hamilton
Owner
James Hamilton oversees business operations at MRS Heating & Cooling, maintaining high service standards since joining the company's leadership team. He focuses on strategic growth while preserving the company's local service commitment.
Eric Gross
Sales Vice President
Eric Gross manages HVAC sales operations, helping clients select energy-efficient heating and cooling systems that match their budget and technical requirements while ensuring long-term satisfaction.
Katie Swindell
Office Manager
Katie Swindell coordinates daily office operations at MRS Heating & Cooling, ensuring efficient service scheduling and client communication while maintaining organizational excellence across departments.
Dustin Antle
Servicing and Plumbing Manager
Dustin Antle leads plumbing operations and HVAC servicing teams, applying technical expertise to complex repair projects while mentoring technicians to maintain company-wide service quality standards.
Questions
What HVAC services do you offer?
We provide furnace repair, air conditioning services, indoor air quality solutions, and commercial HVAC maintenance across East Central Indiana.
Do you offer emergency HVAC repair?
Yes, our 24/7 emergency service responds to urgent heating and cooling needs in New Castle, Muncie, and surrounding areas.
Are financing options available?
Yes, we offer financing plans to help customers afford essential HVAC repairs and system replacements.
What plumbing services do you provide?
Our MRS Lacy Plumbing division handles residential and commercial plumbing including pipe repair, water heaters, and sump pumps.
Do you serve commercial businesses?
Yes, we maintain and repair HVAC systems for small to large commercial operations, including refrigeration services.
Reviews (3)
Jeff Sullivan
Jul 25, 2018
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Jeff Nation was really nice and professional. He certainly knows his stuff. I would recommend him and MRS to all my friends and family. The whole experience was great, from the first phone call. Thanks!
Betty Weddle
Jun 30, 2018
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I can't say enough about MRS and Jeff Nation. He came out after hours and in this extreme heat to get our AC going again. We thank you and the dogs thank you. Jeff is very professional and and a very nice and friendly guy.
Montie Patty Hale
May 10, 2017
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Very professional and always on time. Communication is top notch. I am very happy with the service over the past years. I would recommend MRS to anyone.
