Grandy & Associates

Life in wholesale distribution today is fast and furious. Your customers are the lifeblood of your company and you depend on them coming back again an again. The way your employees handle your customers will mean the difference between their increased loyalty or their shopping around. In distribution you have an opportunity to provide great customer service every time a contractor calls or stops by and needs equipment, parts, or supplies. This one day, fun, interactive and role-playing workshop focuses on dealing with those in the supply house environment.

A complete learning path to educate your Service Tech in the HVAC Industry and customer service. All lessons are available online, 24 hours a day, and can be taken at the employee's own pace. We all have a different communication style. Understanding this and learning how to apply it to your conversations can greatly improve your relationships and your business. Based upon the DISC Behavioral Model, we start you with the basics and then apply it to a variety of business settings that can help your sales people be more effective in selling, build up your team members morale and communication, and hire and promote the right people for the right job.

You have worked hard to build your business to this point. Very few have been able to accomplish what you have so far. If you desire to grow further, be the best, have a great team and be more profitable, then the tools, software, programs, seminars and workshops we provide will take your business to the height you desire.