At Empire Pools and Hot Tubs, we love what we do and have the personnel and expertise to ensure you go home with a pool, hot tub, grill, or patio piece that make your backyard a relaxing getaway. But our customer service goes beyond the register, we help install, repair and maintain your purchase long after it leaves our store. Our dedicated and committed staff have been working with us for years; they will get to know you, your pool or hot tub, and help you year after year so you don't have to worry about much - other than enjoying outdoor fun with your hot tub, swimming pool, beautiful furniture and barbeque grill.
Empire Pools and Hot Tubs was founded in 1994 by Kevin Soterion and Jeff Huberty (brothers-in-law). Their business strategy was simple: form a family run business that treats their customers the way that they would like to be treated themselves, taking care of issues before they become problems, and offering the best products available at the best possible price. Empire Pools is proud to service the towns from Salem to Plymouth, and most towns in between. After 24 years, Empire Pools and Hot Tubs maintains two locations in Manchester and Concord and sells swimming pools, hot tubs, chemicals, propane, gas grills, and alternative fuelwood bricks.
Empire Pools services most major brands of hot tubs and spas. We offer drain and fill services as well as hot tub moving and relocation. Also, we can repair or replace pumps, cover lifts and cover replacements. If your hot tub is operating at anything less than peak performance, give Empire Pools a call today. Empire Pools is proud to service the towns from Salem to Plymouth, and most towns in between. We are a two-generation family-owned business, and we are here to make our customers part of our family.
When it comes to swimming pool and hot tub services, make Empire Pools and Hot Tubs your first choice. We can help you with servicing your hot tub or swimming pool, selecting the right chemicals, and purchasing the best supplies and accessories. There are many choices but we can help you make the right decision for your lifestyle. Empire Pools and Hot Tubs want to be your partner for all your hot tub and swimming pool needs. Empire Pools is proud to service the towns from Salem to Plymouth, and most towns in between.
Whether you are shopping for your family's first swimming pool, looking for automated pool cleaners, or searching for a company that specializes in pool service and repair, Empire Pools has what you need. We are experts in everything related to above ground pool installation, maintenance, and service. Our professional staff are dedicated to your satisfaction and will walk you through every step of the swimming pool process, from buying a new swimming pool, and water testing to maintenance. If you are looking for a company that cares about your outdoor happiness, then come to Empire Pools and Hot Tubs.
Sink into that beautiful, warm hot tub and relax. If your backyard is ready to become a backyard year-round outdoor oasis, then you need to stop into Empire Pools and Hot Tubs and check out our line of Beachcomber Hot Tubs, Caldera Spa, or Fantasy Spas. Your new hot tub will complete that backyard transformation, and provide a social getaway for family and friends. Not only will it provide a wonderful gathering place, but a new hot tub will help you improve your sleep, reduce stress, help with chronic pain and lower blood sugar and blood pressure!
When pool care is as effortless and effective as this, it's hard not to fall in love all over again with your pool. After all, the benefits of the Baquacil Pool Care System are practically endless. You'll enjoy the clarity of your pool, and the peace-of-mind Baquacil products will bring you. The gentle chlorine-free formulation means no eye irritation, itchy or dried out skin or hair, clothes or liner bleaching. The Baquacil pool chemicals keep water clear, silky, and soft. Best of all, it's easy to use and maintain.
Is your back porch missing something? A comfortable couch for two? A table for evening appetizers? Colorful cushions to brighten up space, or Adirondack chairs and rockers around the pool or lake deck? Empire Pools displays Seaside Casual and Coastline Casual patio furniture in our showrooms and ensures every customer goes home with a setup that compliments their home and yard. Our line of outdoor furnishings provides an opportunity for modern designs, traditional styles or that cottage look you've been yearning for.
At Empire Pools and Hot Tubs, we offer some of the best above ground pools in New Hampshire, at affordable prices. Our showroom displays a variety of swimming pool options, including Radiant, Trevi and Aquarian Pools! Come visit us and shop for above ground pools, in different shapes and sizes - rectangle, circular or octagon - and find the size and shape that's perfect for your backyard living. The team at Empire Pools and Hot Tubs pride ourselves on our ability to match our customer's needs with the perfect above ground pool set up and can work with you on personalized financing so your backyard swimming pool dream can become an affordable reality.
May 20, 2021
My mother bought a jacuzzi around 2007, maybe a tad later. She had a great experience with them when she purchased the Beachcomber jacuzzi from them at the time. The service people are very good at what they do. When they come to her home, they are very friendly, and I saw the recorder. She has cameras in her home, and I saw the recording of them. I did see what a great pair of gentlemen that they were.
They came to the house last year because the water was not heating up, and they told her that she needed a Hush Pump. They said to her that they did not have them right now, I am thinking because of Covid. I don't know. So they agreed on ordering the pump and that next year they could install it for her at the beginning of the year 2021. She said, sure, that is great, so they proceeded to shut down the jacuzzi for winter, and in the end, she asked them how much and that she would pay them at the time, and they told her that the office would send her an invoice. She gave both men a big tip, and they went on their way. This job happened at the end of October, November of 2020, by the way.
We are now in the last couple of weeks of May. She received that bill, not just a statement, a nasty invoice, which I don't mind sharing with the world so you can see I'm not just saying this. The invoice was sent out by Empire Pools around the end of April of 2021. My mother called and got a young woman, and first, she wanted to talk to her about the hush pump she needed to replace on the Beachcomber jacuzzi. She told her that she would call her on June 20 to set a time, or someone may install the pump at that time. She said to her that she did not have the pump in stock yet. She was a nasty person to my mother. My mother waved this off as to having to deal with a young kid. She would not let my mother get a word in edgewise, totally rude to her, basically railroading her. My mother told her about the invoice. My mother tried to explain to the girl that she tried to pay the bill after the young guys completed the job, and the guys told her that they did not do that and the office would send her the invoice and did not have any invoice slips in the truck.
We are again on June 20, 2021; the girl from Empire pool did not call, so my mother called her. She had open windows and dogs in her truck and told the girls that she was speaking loud because it was loud in the vehicle. My mother wanted the girl to hear her. She was not yelling at the girl at all. I listened to all the conversations going back and forth between this girl and Kevin- one of the co-owners of Empire pool. I should put the whole discussion on youtube or one of those public places, so everyone could see how they spoke to an ill woman dying from stage 4 metastatic cancer! Kevin, co-owner of Empire pools, called my mother and told her that they did have the pump in stock after all the hell the girl put my mother through. Oh, they were not done with her yet. He managed to be still as nasty as he could to my mother.
He told her that he would install it on June 10, 2021, and my mother was to pay upfront on the day off the installation. That will not happen at this point. The other partner, Jeff, co-owner of Empire pools, was just as nasty to me when I called him. I wanted him to focus on the concept of what they had done to my mother, and he just blew it off like she was a piece of trash. He lied and said that he kept calling for the bill, in which three people were looking for phone records coming from Empire pools, and not one of their number came up.
1: They could have resolved this so quickly, and It did not happen.
2: Jeff, the co-owner of Empire pools, lied to her about his supposedly made phone calls.
3: The girl lied to her about the part not being in.
4: The girl was never reprimanded and trained on treating customers with respect and common courtesy.
5: They should have allowed my mother to pay the invoice on the day of the service, which they did not. They sent her the invoice seven months later. The invoice sent was written in a demeaning manner.
6: Both owners and the young girl that worked in the office never apologized to my mother for the way they treated her.
7: Jeff was just as nasty to me. I felt terrible after I swore at him after he gave me an ultimatum. I don't think anyone likes someone talking down to them.
8: The compromise was never there. Empire pools owners felt it was alright for them to treat someone like they were garbage, even after my mother bought a very expensive jacuzzi from them, was even going to buy a pool from them- no way-never.
The bottom line is that I get that there are nasty people out there. But, my mother was not. Even if my mother had been a tad loud so they could hear her, they had no right to do what they did. They made her feel insecure about herself, and they made her feel like a liar, a person that does not pay her bills, a person of lower rank. Their prejudiced ways toward my mom are unacceptable and to make her sick over the whole thing makes me think that they should be ashamed of themselves, but no, people like that don't have that type of empathy!! Buyers, be aware of what you're getting into before it happens to you!!!
Aug 21, 2020
I recently purchased a 24' round aboveground pool to replace my 25 year old pool... the company was very very accommodating to me. They did more than I asked and everything went smoothly from purchase to jumping in, and. Cooling off, everyone loves the new pool, I wish they sold swimsuits, in their store... excellent people and ownership.
Dec 28, 2018
I had a great experience with Empire. When we showed up they only had one person on staff and he was helping another customer, he took the time to say hello and let us know that he would be with us as soon as he can. The sales person was very helpful and went over all our options for an above ground pool. He went over all our options based on our yard and landscape. We ended up getting a pool for and excellent price. I though the customer service was excellent and I am looking forward to working with them this spring with the install.
May 21, 2015
I have used Empire pools to open and close my pool for the last year. Not only did they show on the day they said they would, I had questions yesterday and they stayed on the phone with me for half an hour while I tried to trouble shoot it. When I couldn't figure it out 100%, I asked for a service call and they came TODAY. next day and they called before arrival! My pool looks awesome and they are all great. Can't say enough positive things about them. I've heard so many other issues with pool service in Southern NH but these guys have been great and professional.
Retail Help (Seasonal) Fast paced swimming pool and hot tub store with two locations in Manchester and Concord NH is looking for in store help to work with customers *Test pool water help load cars and stock shelves *Must be neat in appearance *Able to lift 30 pounds *Be punctual *Have.
Our Concord location is MOVING! In a few short months we will be moving to 105 Manchester St Concord, NH 03301 Here's a little sneak peak at our new spot with a few before and after photos. Our crew has been hard at work getting this space all together for us. Haven't they done a fantastic job!?.
First of all, a huge THANK YOU to all of you who have supported our small local business during these crazy times. It's appreciated more than we can express and we couldn't still be here without all of you. We truly are grateful.
We will be closed Monday in observance of Columbus Day!
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