American Alarm

As technology advances, American Alarm will continue to integrate remote web operational and management services for both home and business security customers. Currently, we offer remote video monitoring of your home or business by our Command Center staff; remote management for your access control system; and direct secure access to your account information through MyAmericanAlarm.com. Our goal is to use emerging technology to enhance remote customer security and improve overall efficiency.

We believe that security is a service business, which is why American Alarm has been built and operates as a customer service organization. Our Customer Care team works 24-7, 365 days a year, so that whenever a customer calls they will find a real person on the other end of the phone able to handle their request. From our Security Command Center, we dispatch a field service team of over 100 vans staffed by experiencedtechnicians who are ready to handle alarm installation or customer service calls.

It's never a good idea to skip an annual appointment with your doctor or dentist. The same rules apply to the security and life-safety systems that protect your home or business. A routine check-up is essential to keep your system working reliably, and assure its longevity. At American Alarm, we know how critical a thorough service alarm inspection can be. That's why our inspection service team is staffed with only experienced, trained professionals. We provide comprehensive security wellness and fire alarm inspections to residential and commercial customers to assure you will always be protected.

What good is a home or business security system if it doesn't work when needed? At American Alarm, we follow a proactive service model to make sure our customers' security systems are always in proper working order. For our monitored residential customers, we provide a lifetime warrantee on the home security systems we install. We also offer a free annual wellness inspection for monitored residential customers in core coverage areas, so we can identify and fix any maintenance issues before they become real problems.

The proper installation of a security system is vital for its reliability. At American Alarm we employ only certified and licensed technicians, and we have a program of continuous training in place. We are proud to say that our staff turnover rate is extremely low, which means we have the highest levels of technical skill and years of experience on staff available for security system installations. We've worked in historic homes, museums and public buildings large and small. We understand the intricacies of complex commercial installations for banks, hospitals, high-tech manufacturing and biotechnology companies, because we've done extensive work in all those sectors.