Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Security Solutions in Rochester
Custom Alarm has been a trusted security solutions provider since 1968, dedicated to delivering customized protection for residential and commercial clients. Our locally owned and operated business in Rochester, MN, combines cutting-edge technology with personalized service to address unique security needs. With decades of experience, we specialize in fire alarm systems, intrusion detection, video surveillance, and access control, ensuring comprehensive safety for our community.Our team of certified professionals prioritizes customer satisfaction through prompt local installation, ongoing support, and a satisfaction guarantee. Recognized as a Best Place to Work in Southeastern Minnesota for nine consecutive years, we maintain a strong commitment to innovation and community engagement while providing 24/7 emergency services to protect what matters most to our clients.
Services
Fire Alarm Systems
Video Surveillance
Access Control
Home Automation
Life Safety
Details
- Year established: 1968
Highlights and features
- We design custom security systems tailored to your specific needs
- Local sales, installation, and service since 1968
- Community-focused company with award-winning workplace culture
- Satisfaction guarantee on all security solutions
- Comprehensive services covering fire alarms to access control
What people say
Courteous, professional and speedy
Excellent service
Great to work with
Above and beyond
Peace-of-mind
Services
Fire Alarm Systems
Our fire alarm systems provide early detection and notification for commercial and residential properties. Certified technicians design, install, and maintain code-compliant systems with 24/7 monitoring options. Systems integrate with building safety protocols to ensure occupant safety and property protection.
Video Surveillance
Custom video surveillance solutions protect homes and businesses with HD cameras, remote monitoring, and cloud storage. Systems deter crime, provide evidentiary support, and offer real-time alerts. Local technicians handle installation, maintenance, and system upgrades for continuous protection.
Access Control
Advanced access control systems manage building security through keycards, biometrics, and mobile credentials. Solutions include door controllers, visitor management, and integration with existing security systems. Custom designs accommodate businesses of all sizes with scalable options.
Home Automation
Integrated home automation systems combine security, lighting, climate control, and entertainment. Customizable solutions work through mobile apps for remote management. Systems enhance convenience, energy efficiency, and property security with centralized control features.
Life Safety
Life safety solutions include emergency communication systems, nurse call systems, and mass notification technology. Designed for healthcare facilities, schools, and commercial buildings to ensure rapid response during critical situations while meeting regulatory compliance requirements.
People
Melissa Brinkman
CEO
Leading Custom Alarm as CEO, Melissa Brinkman directs strategic growth while maintaining the company's community-focused values. With extensive industry experience, she ensures operational excellence across security system design, installation, and customer service in Southeastern Minnesota.
Craig Muenkel
COO
As COO, Craig Muenkel oversees daily operations and service delivery excellence. With 25+ years in security systems, he manages project execution, technical support, and team development to maintain Custom Alarm's reputation for reliable, cutting-edge solutions.
Brandon Clig
Vice President of Sales & Design
Brandon Clig leads sales and system design efforts, creating customized security solutions for commercial clients. His expertise in security architecture ensures optimal protection strategies that align with business operations and regulatory requirements across Southeastern Minnesota.
Ryan Miller
Vice President of Support Services
Ryan Miller directs customer support operations, ensuring prompt service delivery and technical assistance. With focus on client satisfaction, he manages maintenance programs, emergency response protocols, and system upgrades for residential and commercial accounts.
Todd Horgen
Installation Project Manager
Todd Horgen coordinates security system installations, managing timelines and technical execution. As a certified project manager, he ensures seamless implementation of fire alarm systems, video surveillance, and access control solutions for both residential and commercial clients.
Questions
What security services do you offer for homes?
We provide complete residential security including fire alarms, video surveillance, access control, and home automation systems tailored to individual safety needs.
Do you serve commercial businesses?
Yes, we offer customized commercial security solutions including fire alarm systems, access control, live video monitoring, and life safety systems for businesses of all sizes.
Are your services available 24/7?
Our emergency security services operate 24/7 with technicians available for immediate assistance and system monitoring.
How long does installation take?
Most residential installations complete in one day while commercial projects typically take 3-5 business days depending on system complexity.
Do you provide service after installation?
We offer ongoing maintenance, system upgrades, and technical support with local technicians available for service calls and emergency assistance.
What areas do you serve?
Primarily serving Rochester, MN and surrounding communities in Southeastern Minnesota with customized security solutions for homes and businesses.
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