Business Details
19 Years
experience
Emergency
services
Trusted Local Plumbing Services in Rochester, NY
Pride Plumbing of Rochester of Rochester has been Rochester's trusted plumbing provider since 2007. Our licensed master plumbers combine cutting-edge technology with decades of collective experience to deliver reliable solutions for water heaters, sump pumps, gas lines, and emergency plumbing needs. We maintain a fleet of fully stocked service vehicles to ensure first-time repairs while adhering to strict ethical standards through comprehensive background checks and drug testing for all technicians. Our three core principles - punctuality, competitive pricing, and technological innovation - have earned us over 3,000 customer reviews and recognition as a BBB Accredited A+ business.We guarantee on-time arrivals with advance notifications, transparent pricing with no hidden fees, and same-day emergency service completion across Monroe County. Our commitment to quality extends to using American-made products from trusted brands like Kohler and Delta while maintaining 24/7 communication channels through phone and online scheduling systems.
Services
Water Heaters
Sump Pumps
Bathroom Plumbing
Gas Lines
Kitchen Plumbing
Details
- Year established: 2007
Highlights and features
- We hold a full master plumber license (#332) with ongoing industry training
- Our on-time service guarantee includes advance arrival notifications
- We provide upfront pricing with no hidden fees or surprise charges
- Same-day emergency service available during normal business hours
- Fully stocked service vehicles handle 90% of repairs in one visit
Associations and certifications
- BBB Accredited A+ Rating
What people say
Excellent service
Highly recommend
Great experience
Prompt response
Professional technicians
Services
Water Heaters
We install, repair, and replace both traditional and tankless water heaters. Our technicians handle electric, gas, and hybrid models while providing energy efficiency recommendations. Emergency water heater services are available during business hours with guaranteed same-day completion.
Sump Pumps
Our sump pump services include primary system installation, battery backup units, and internet-connected monitoring. We offer maintenance agreements to prevent flooding and handle emergency pump failures with same-day response.
Gas Lines
We install, repair, and convert natural gas lines for residential appliances. Our licensed technicians handle gas line relocation, pressure testing, and connection for heating systems, stoves, and outdoor grills while maintaining strict safety protocols.
Bathroom Plumbing
We service all bathroom fixtures including toilets, sinks, showers, and bathtubs. Our ADA-compliant options include walk-in tubs, grab bars, and accessible faucets. Emergency repairs cover leaks, clogs, and pressure imbalances.
Kitchen Plumbing
Our kitchen services cover sink installations, garbage disposal repairs, refrigerator water lines, and dishwasher connections. We carry major brands like Insinkerator and offer water filtration system upgrades for improved drinking water quality.
People
Steve
Master Plumber
With over 15 years of experience, Steve specializes in complex water heater installations and emergency plumbing repairs. He maintains advanced certifications in gas line systems and energy-efficient plumbing technologies.
David Vaile
Senior Technician
David has served Rochester homeowners for a decade, focusing on drain cleaning and sewer line maintenance. His expertise includes video inspection technology and trenchless pipe repair methods.
Sam V.
Service Manager
As lead technician for bathroom renovations, Sam specializes in ADA-compliant installations and fixture upgrades. He has completed over 2,000 residential plumbing projects since joining in 2012.
Matt G
Emergency Response Lead
Matt oversees our same-day service team with expertise in urgent plumbing repairs. He holds certifications in pressure system diagnostics and rapid leak detection techniques.
James
Drain Specialist
James focuses on drain cleaning and sewer line maintenance with 12 years of field experience. He trains technicians in using hydro-jetting equipment and camera inspection systems.
Questions
What areas do you service?
We serve all of Monroe County including Rochester, Pittsford, Brighton, Fairport, Henrietta, Irondequoit, and surrounding communities.
Do you offer emergency plumbing services?
Yes, we provide same-day emergency service during normal business hours for urgent plumbing issues like burst pipes and sewer backups.
What plumbing services do you offer?
We handle water heaters, sump pumps, gas lines, bathroom fixtures, kitchen plumbing, drain cleaning, and ADA-compliant installations.
Are your plumbers licensed and insured?
Yes, all our technicians are licensed master plumbers with #332 license, undergo background checks, and carry full insurance coverage.
How do you handle pricing?
We provide upfront pricing at your location before starting work with no hidden fees or surprise charges.
What makes your service different?
We guarantee on-time arrivals with text notifications, carry 90% of needed parts in our trucks, and offer lifetime service agreements.
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