Grmetro Heating & Cooling

Our furnace repair service restores heating functionality quickly with expert diagnostics and quality parts. Technicians address ignition issues, thermostat problems, and system inefficiencies to ensure reliable warmth during cold seasons. We prioritize same-day service for emergency situations.

We install high-efficiency air conditioning systems tailored to home size and climate needs. Our replacement process includes proper sizing calculations, old unit removal, and integration with existing ductwork for optimal cooling performance and energy savings.

We service all water heater types including tankless, traditional tank, and indirect systems. Our technicians handle repairs, replacements, and maintenance to ensure consistent hot water supply while maximizing energy efficiency and system lifespan.

Our ductless mini-split installation provides efficient heating and cooling for homes without ductwork. We offer zoning solutions for targeted temperature control in specific rooms or additions, with expert placement of indoor and outdoor units.

We improve home air quality through filtration system installation, UV light purifiers, and humidity control solutions. Our services reduce allergens, eliminate odors, and maintain optimal moisture levels for healthier living environments.

We provide furnace repair, AC installation, water heater services, ductless mini-split systems, indoor air quality solutions, and HVAC maintenance programs in Metro Grand Rapids.

While we operate Monday-Saturday 7:30AM-6PM, we prioritize same-day service for urgent heating and cooling emergencies through our regular service channels.

We partner with financial institutions to offer monthly payment plans for HVAC upgrades, including new heating systems and tankless water heaters with approved credit.

Our Retro Club includes annual HVAC tune-ups, 10% repair discounts, special pricing, and exclusive member benefits like free diagnostics and water heater flushes.

We serve Grand Rapids, Walker, Wyoming, East Grand Rapids, Cascade, Kentwood, and surrounding Western Michigan communities for all HVAC needs.

We offer industry-leading manufacturer warranties on equipment plus labor warranties to ensure long-term satisfaction with our installation and repair work.

On 5/12/2022 I had GRmetro Heating and Cooling out to my house for an estimate for a installation of an central air conditioning. They told us that we also needed a new furnace and went over some quotes with us with price ranges from $16,000 to $10,000. None of these quotes showed models of the furnaces or air conditioning units. We selected the middle of the line unit
with a 10 year warranty, a verbal selection.

I then had to get a loan they recommended through MI Saves for the $11,503 as I wasn't planning pay that much. But at this point I was under the impression that I was getting very expensive units and they would increase my home value. The sales person began telling me that I would get a discount if I acted quickly and signed up for installation on 5/13/22 to "beat the rush". I agreed and pushed the finance company to make it happen quickly so I could get my loan for cheaper. GRmetro showed first thing in the morning the following day and installed the units.

I never signed a contract or received a break down for the furnace, A/C, labor, etc. NOTHING. It wasn't until I inspected the units and noticed that the company is part of a private label program that I realized that there was something wrong. Where the label of the original manufacturer's label is, GRmetro placed their label. I had to Google the serial numbers to find out what we actually had: Goodman furnace (GM9C960403) ~$1400-$1500 retail Goodman air conditioner (GSX140241) ~$1340 retail On 5/13/2022 I requested an invoice from Dwight as I never had received a copy of what I was ACTUALLY receiving.

He sent a copy that reads "4 Star furnace and AC 2430" price per unit $10,352.70 (club price) $11,503 (non-member price) quote accepted manually 5/13/22. I then tried to reach out to Dwight the remainder of 5/13/22, on 5/14/22, on 5/16/22 and finally reached him on 5/17/22. I told him I was unsatisfied with the ~$2800 worth of
units I received and would like a refund or for them to be uninstalled and for him to take them back as his website states it has a "100% satisfaction money back guarantee".

I explained that at no time did I approve of $2800 GOODMAN units to be install in my house with 400% markup. I was honestly expected Trane or Lennox units to be installed in my house for that price. I paid for a Porsche and he gave me a Kia. He told me they all work the same so it doesn't matter, to get lost, and it's my fault for not looking at the serial numbers the day they were installed. I 1000% DO NOT RECOMMEND!

I had GRmetro Heating and Cooling out to my house for an estimate for a installation of A/C. They told us that we also needed a new furnace and went over some quotes with us with price ranges from $16K to $10K. None of these quotes showed models of the furnaces or A/C units. We selected the middle of the line unit with a 10 year warranty, a verbal selection. I then had to get a loan they recommended through MI Saves for the $11,503 as I wasn't planning pay that much.

But at this point I was under the impression that I was getting very expensive units and they would increase my home value. The sales person began telling me that I would get a discount if I acted quickly and signed up for installation on the next day to "beat the rush". I agreed and pushed the finance company to make it happen quickly so I could get my loan for cheaper. GRmetro showed first thing in the morning and installed the units.

I never signed a contract or received a break down for the furnace, A/C, labor, etc. NOTHING. It wasn't until I inspected the units and noticed that the company is part of a private label program that I realized that there was something wrong. I had to Google the serial numbers to find out what we actually had: Goodman furnace (GM9C960403) ~$1400-$1500 retail & Goodman A/C (GSX140241) ~$1340 retail.

I requested an invoice from Dwight, the owner. He sent a copy that reads "4 Star furnace and AC 2430" price per unit $11,503 (non-member price) quote accepted manually 5/13/22. I then tried to reach out to Dwight for 3 days until he finally pick up. I let him know I was unsatisfied with the ~$2800 worth of units I received and would like a refund or for them to be uninstalled and for him to take them back as his website states it has a "100% satisfaction money back guarantee".

I explained that didn't approve of $2800 units to be install in my house with 400% markup. He told me they all work the same so it doesn't matter, to get lost, and it's my fault for not looking sooner

Very professional! They did a wonderful job installing our new hot water heater and were able to service us same day. Thank you Adam!

Dwight and his team are amazing. They installed a new furnace, air conditioner and water heating in my house last year and everything went smoothly. Dwight is also always there when I text or call him when I have some issues that I dont understand. He even will troubleshoot with me on the phone at 9 oclock at night. Id recommend this company to anybody that ask.

Adam was thorough and explained everything he did. All the work was nice and neat. He made sure i didn't have any questions.

Dwight is the best! I had an emergency issue with my hot water heat. Water was pouring out of a fitting. He arrived ASAP and took care of the leak right away. Dwight is a straight talking, honest repair man, who I not only trust in my home, but depend on for my furnace's maintenance and keeping my house warm in our cold winter months. I would highly recommend Grmetro Heating and Cooling LLC to anyone in need of repairs or installation. You will not be disappointed if you call Dwight!

Our furnace was not functioning having no heat during a difficult time. I found Grmetro Heating & Cooling to be sensitive to our needs. They were efficient & I now have heat. I also appreciated the calls before arriving with appointments. I would highly recommend them with your htg. needs.