Business Details
50+ Years
experience
Your Trusted Pool & Spa Experts in Ashland
Family Pools & Spas has been serving families across Ohio since 1975. Founded by Ken and Pam in their garage with just two employees, we have grown into a trusted provider of pool and spa solutions for thousands of customers. Our commitment to quality service and customer satisfaction has driven our 49-year legacy. We specialize in installation, maintenance, and repair of pools and hot tubs, offering a full range of products including chemicals, equipment, and accessories. Our team provides free water testing year-round, guiding clients through results and simplifying water care.With locations in Ashland and Wooster, we deliver professional-quality services tailored to backyard relaxation needs. Our family-owned business values personalized support, ensuring transparency and reliability in every interaction. From inground liners to automatic pool covers, we handle projects of all sizes with expertise. Customer feedback remains central to our growth, reflecting our dedication to continuous improvement. Celebrating nearly five decades in the industry, we remain focused on creating lasting relationships through exceptional service.
Services
Pool Installation
Spa Maintenance
Chemicals Supply
Liner Replacement
Water Testing
Equipment Repair
Hot Tub Sales
Pool Cleaning
Cover Installation
Leak Detection
Details
- Year established: 1975
Highlights and features
- We have 49 years of experience in pool and spa services.
- Our family-owned business prioritizes personalized customer support.
- We provide free water testing with expert analysis and guidance.
- We serve Ashland and Wooster, Ohio with local market expertise.
- Our team handles installations, repairs, and maintenance for all pool types.
Services
Pool Installation
We specialize in complete pool installation, including inground liners, above-ground systems, and automatic covers. Our team ensures precise construction and compliance with safety standards. Clients receive tailored design consultations to match their backyard needs.
Spa Maintenance
Our spa maintenance services cover chemical balancing, filter replacement, and equipment repair. We offer seasonal winterization and cover replacement to extend spa longevity. Regular maintenance plans ensure optimal performance and hygiene for hot tub owners.
Water Testing
We provide free year-round water testing with instant results and personalized guidance. Our technicians explain test outcomes and recommend treatments to maintain balanced pool chemistry. This service simplifies water care for residential pool owners.
Leak Detection
Our leak detection service identifies and fixes pool and spa leaks using pressure testing and visual inspections. We repair underground lines and replace damaged components like skimmers or pumps. This prevents water loss and structural damage.
Equipment Repair
We repair and replace pool equipment including pumps, filters, heaters, and automatic cleaners. Our technicians service both residential and commercial systems, ensuring efficient operation. Emergency repairs are available for critical equipment failures.
People
Ken
Founder
Ken co-founded Family Pools & Spas in 1975, transforming a small garage operation into Ohio's trusted pool service provider. He oversees strategic growth while maintaining hands-on involvement in customer relations.
Pam
Owner
Pam co-founded the business with Ken, establishing its family-oriented values. She manages daily operations and client interactions, ensuring service excellence across both Ashland and Wooster locations.
Becky
Daughter
Becky represents the next generation of leadership at Family Pools & Spas. She contributes to customer service and operational management, continuing the family tradition of personalized pool care solutions.
Mary
Daughter
Mary supports business operations and client relations at Family Pools & Spas. Her role focuses on maintaining the company's commitment to quality service while expanding community outreach efforts.
Questions
What pool services do you offer?
We provide installation, maintenance, repair, and chemical supply services for residential pools and spas. This includes liner replacement, leak detection, and automatic cover installation.
Do you service hot tubs?
Yes, we offer hot tub maintenance, repair, and accessory sales. Our technicians handle most major brands and provide winterization services to protect your investment.
Are your technicians certified?
Our team includes experienced technicians trained in pool chemistry, equipment repair, and safety standards. We maintain industry knowledge through ongoing professional development.
What areas do you serve?
We serve Ashland and Wooster, Ohio, with both locations offering full-service pool and spa support. Our service area includes residential neighborhoods and local commercial properties.
Do you offer emergency repairs?
We prioritize urgent equipment failures and leaks during regular business hours. For critical issues outside operating hours, we recommend contacting us first thing the next business day.
