Business Details
Emergency
services
Your Trusted Water and Utility Services Provider in Katy
Mason Creek Utility District has served the Katy, Texas community since its establishment, providing essential water services, waste management solutions, and infrastructure maintenance to nearly 2,300 residential homes and 100 commercial businesses. Our 24/7 emergency response team ensures uninterrupted service for critical water and sewer needs, while our partnership with Best Trash LLC guarantees reliable solid waste collection. We prioritize conservation through educational resources and sustainable practices, including energy-efficient water consumption guidance. The district maintains transparency with public budget disclosures and offers convenient online bill payment systems for customer convenience.Our dedicated staff manages infrastructure projects, including backflow prevention programs and facility upgrades, to ensure compliance with safety standards. Community resources like the Mason Creek Community Center and event spaces demonstrate our commitment to enhancing local quality of life. We maintain strict data privacy protocols while providing clear communication channels through multiple contact methods. Our team operates from our Katy headquarters, serving as a trusted utility partner for both residential and commercial customers in the region.
Services
Water Services
Street Maintenance
Solid Waste Collection
Backflow Prevention
Emergency Response
Highlights and features
- We offer 24/7 emergency water and sewer response services
- Our district serves nearly 2,300 residential homes and 100 commercial businesses
- We maintain strict compliance with safety and quality standards
- Our team provides transparent budget disclosures and public information access
- We partner with Best Trash LLC for reliable waste collection services
Services
Water Services
Mason Creek Utility District provides continuous water supply and sewer services to residential and commercial properties. Our infrastructure includes modern treatment systems and distribution networks that meet all regulatory standards. Customers benefit from 24/7 emergency maintenance and online account management tools for billing and service requests.
Solid Waste Collection
Through our partnership with Best Trash LLC, we offer scheduled waste collection services for district residents. This includes regular pickup routes and designated disposal methods that follow environmental regulations. Customers receive clear guidelines about collection schedules and proper waste preparation.
24/7 Emergency Response
Our emergency services team addresses critical water and sewer issues at any time. With dedicated phone lines and rapid response protocols, we handle pipe bursts, system failures, and other urgent situations. Service technicians maintain specialized equipment for immediate problem resolution.
Backflow Prevention
We implement comprehensive backflow prevention programs to protect water quality. This includes annual testing requirements, certified assembly maintenance, and compliance documentation for commercial properties. Our program follows state-mandated safety standards to prevent contamination risks.
Community Resources
The district manages community facilities including the Mason Creek Community Center and recreational amenities. We provide access to event spaces, swimming pools, and tennis courts while maintaining public infrastructure within our service boundary. Residents receive information about local programs and neighborhood updates.
Questions
How do I pay my utility bill?
Use our online bill payment system through your account portal or contact our office for payment options.
What should I do for a water emergency?
Call our 24/7 emergency line at (281) 578-7272 immediately for urgent water or sewer issues.
When does trash collection occur?
Solid waste collection schedules are provided to residents through our partnership with Best Trash LLC.
What areas do you serve?
We serve properties within the Mason Creek Utility District boundary in Katy, TX.
Are there conservation programs available?
Yes, we provide water conservation tips and resources through our website and community outreach.
