Business Details
22 Years
experience
Your Trusted Carpet Cleaning Experts in Lebanon, TN
Benchmark Carpet Cleaning was founded in 2004 by Craig Finch and Christie Finch, a husband-and-wife team with over 19 years of combined expertise in carpet, upholstery, and hardwood floor cleaning. As a family-owned business, we prioritize personalized service and long-term client relationships, serving Lebanon, Mt. Juliet, and surrounding Tennessee areas. Our comprehensive services include carpet cleaning, repair, area rug cleaning, hardwood floor maintenance, air duct cleaning, and upholstery restoration. We employ a patented 7-step cleaning process that ensures thorough results, including pre-treatment, deodorization, and carpet protection. Our commitment to transparency is reflected in upfront pricing, a 14-day satisfaction guarantee, and a no-upsell policy. With a team that includes our daughter Ashley and two sons, we maintain hands-on involvement in every project. Our technicians undergo rigorous training to meet industry standards for stain removal, pet odor treatment, and hardwood floor polishing.We emphasize eco-conscious practices through non-residue cleaning solutions and low-moisture systems that reduce drying times. Our reputation as Wilson County's Best Carpet Cleaners for two consecutive years reflects our dedication to quality and customer service. We provide detailed pre-inspections, furniture-moving assistance, and post-cleaning evaluations to ensure client satisfaction. Our specialized services address stubborn pet stains, deep-seated odors, and complex carpet repairs using matched replacement materials. We maintain membership in professional associations and adhere to strict safety protocols for air duct and dryer vent cleaning. Our family legacy continues through our children's involvement in daily operations, ensuring consistent service excellence across all projects.
Services
Carpet Cleaning
Carpet Repair
Hardwood Floor Cleaning
Area Rug Cleaning
Upholstery Cleaning
Air Duct Cleaning
Dryer Vent Cleaning
Details
- Year established: 2004
Highlights and features
- Family-owned with 19 years of technical expertise in carpet care
- Patented 7-step cleaning process with included carpet protection
- 14-day 100% satisfaction guarantee on all services
- Transparent pricing with no hidden fees or upsells
- Specialized pet odor removal and carpet repair techniques
What people say
Excellent results
Professional technicians
14-day guarantee
Pet odor removal
Transparent pricing
Services
Carpet Cleaning
Our patented 7-step carpet cleaning process includes pre-inspection, vacuuming, furniture moving, pre-treatment, low-moisture shampooing with deodorizer, pile lifting, and post-inspection. We use non-residue solutions that leave carpets dry within 2-3 hours while maintaining manufacturer protection. Our technicians address high-traffic areas and spot removal using enzyme treatments included at no extra charge.
Carpet Repair
We specialize in repairing pet-damaged carpets using matching replacement pieces from original installations or closet areas. Our techniques blend new patches with existing wear patterns through specialized aging methods. We assess each case individually and provide before-and-after photos to set realistic expectations for results that may vary based on carpet type and damage severity.
Hardwood Floor Cleaning
Our non-abrasive hardwood floor cleaning removes surface contaminants without sanding or refinishing. Using pH-balanced solutions, we restore shine by eliminating dirt buildup that causes finish degradation. The process includes thorough cleaning down to existing finishes and polishing to revive original luster while preserving floor integrity.
Area Rug Cleaning
We offer both on-site and off-site cleaning for oriental and area rugs using dry foam shampoo with color brighteners. The six-step process includes inspection, color fastness testing, deep vacuuming, pre-treatment, hand cleaning, and pile grooming. Our technicians handle both machine-made and handmade rugs with specialized care for delicate fibers.
Upholstery Cleaning
Our five-step upholstery cleaning includes fabric testing, vacuuming, spot treatment, dry foam shampooing, and strategic drying placement. We use non-residue solutions compatible with various fabric types, employing brushing, sponging, or hot water extraction methods as needed. The process removes embedded soils while maintaining fabric integrity and appearance.
People
Craig Finch
Owner/Operator
With 19 years of industry experience, Craig Finch founded Benchmark Carpet Cleaning in 2004. He oversees daily operations and technical training, ensuring all services meet exacting standards. His expertise spans carpet repair techniques, pet odor removal, and hardwood floor restoration.
Christie Finch
Co-Owner
Christie Finch co-founded the company with her husband Craig in 2004. She manages client relations and quality control, maintaining the company's commitment to personalized service. She works closely with customers during pre-inspection and post-cleaning evaluations.
Ashley Finch
Senior Technician
Ashley Finch, daughter of the founders, serves as a senior technician with over a decade of hands-on experience. She specializes in area rug cleaning and upholstery restoration, contributing to the company's technical excellence through direct client service involvement.
Questions
What areas do you service?
We serve Lebanon, Mt. Juliet, Hermitage, Nashville, Brentwood, Franklin, Hendersonville, Antioch, Donelson, and Murfreesboro, TN.
Do you offer a satisfaction guarantee?
Yes, we provide a 14-day 100% satisfaction guarantee on all cleaning services performed.
How often should carpets be cleaned?
Manufacturer recommendations and our experts suggest professional cleaning every 6-12 months depending on foot traffic and usage.
Can you remove pet odors?
Our standard service includes pet odor treatment, though severe cases may require specialized deep cleaning at additional cost.
Do you move furniture during cleaning?
We move standard furniture per request, but leave large/heavy items in place under regular pricing.
How long does drying take?
Our low-moisture system typically dries carpets within 2-3 hours, with upholstery taking 3-5 hours.