A Step Above Carpet & Flooring

Thank you for visiting A Step Above Carpet and Flooring Care, LLC. We are a full service commercial and residential flooring care company servicing Franklin, Brentwood and Nashville, TN. We use only state-of-the-art, well maintained equipment allowing for an optimum clean and superior stain removal. This exceptional clean allows our clients the opportunity to increase the life of one of the largest components of your home, therefore saving you money. We love our pets like children but when they have an accident, urine can cause permanent damage to your carpet and can create an unhealthy indoor environment.

A Step Above Carpet and Flooring Care, LLC is just that, a step above. We are a female owned and operated carpet cleaning company started in 2010 by Heather Pinckard serving the greater Nashville area. We pride ourselves on exceptional customer service and want to treat your home just as it is our own. We will call you after completion of your work to ensure your satisfaction and if you are unhappy with anything we'll be happy to come back out and take care of it for you. We always aim to over deliver to our clients and want to show you how we are different than companies you may have used in the past.

Tile can look amazing in any setting. Whether it's in an entry way, kitchen, or a custom bathroom. The tile itself is usually easy to maintain with routine cleanings, but the grout is another story. Simply mopping your tile is just going to swirl dirt around and cause dirty water to soak into your grout. So, save your back and let your mop rest, let us do a thorough cleaning on your tile and grout! Tile floors requires the same kind special attention and care as the rest of your floors. As much dirt, bacteria and debris as a carpet or rug may carry, tile floors may have the same embedded in the pores of the surface.

A Step Above's rug care staff is thoroughly trained to care for your quality rugs. We will thoroughly wash your rugs in our custom built cleaning area where they will receive a thorough cleaning process custom designed for your specific rug fiber and needs. We offer both offsite and on-site cleaning. Taking rugs offsite to our facility allows for thorough rinsing insuring the best clean possible. Sometimes you just want them freshened up. We can do that cost effectively at your home on some fiber types provided the rug has no major staining or pet issues.

A Step Above Carpet and Flooring Care, LLC is dedicated to providing honest services. We will not bait and switch or low-ball quotes then up-sell or add on. We will tell you what it will cost and live up to our quote. Our technicians are there to clean, not sell. We generally will give you a rough estimate over the phone when you schedule the job. Upon arrival, we understand you may want to add or remove services and your technician will be happy to go over this with you. Your technician will be honest with you about the best, yet most affordable cleaning options for your family's needs.

Upholstery and mattresses can take on a lot of damage and staining, and over time dirt and debris will build up on the surface. Mattresses can hold a lot of dust and even get dust mites on the surface. Routine sheet changes will not keep this from happening. Your mattress should be vacuumed regularly and steam cleaned once a year to remove debris and even perspiration that can be embedded into your mattress surface. We have enzymes we can treat your furniture or mattress with to help odor control after the cleaning process.

We offer a wide range of services for home and office - Contact us with questions about your specific flooring care needs.

A Step Above Carpet and Flooring Care help businesses look their very best for clients and improve the air quality for their employees. Commercial carpet usually sees quite a bit of foot traffic from everyday use, and morning coffee can leave it's mark. Most businesses are open when we are, so for minimal disruption, we are happy to work after your normal business hours during the week or on weekends to help accommodate your cleaning needs. We offer a variety of services to our commercial clients.

A Step Above Carpet and Flooring Care, LLC utilizes a new, innovative hardwood cleaning system to remove years worth of dirt and grime from your floors. No need to worry about dust from sanding or being off your floors for an extended period of time. Our hardwood cleaning machine uses specially designed products to get deep into the cracks and crevices of the wood to get debris that's normally not reachable with routine surface cleaning. Our walk behind machine uses a brush designed to scrub the wood without harming the polyurethane coat that helps protect the wood.

We are committed to providing you the best carpet cleaning possible at a reasonable price. We offer two different types of carpet cleaning. We offer the traditional hot water steam extraction cleaning, as well as an encapsulation cleaning. The encapsulation cleaning will dry faster and will get out your normal spills and stains, but we do not recommend this method for heavily soiled and pet stained carpet. We will be happy helping you choose which method will best fit your needs. As an IICRC certified firm, we follow industry leading standards to ensure you get the best clean possible.

We love our pets like children but when they have an accident, urine can cause permanent damage to your carpet and can create an unhealthy indoor environment. The acidic nature of urine offers a perfect breeding ground for bacteria and begins to react with the carpet fibers to create a sometimes permanent color change. Urine odor is more noticeable when the humidity is high because the salts attract moisture and put out a greater proportion of ammonia gas. We offer several pet odor and stain removal processes depending on severity and budget.