Business Details
18 Years
experience
Emergency
services
Trusted Water & Fire Damage Restoration Experts in Chicago
ServiceMaster Clean has been a trusted name in disaster recovery since 2008, providing 24/7 emergency services across Chicago and its suburbs. As a family-owned, WBENC-certified business, we combine industry-certified expertise with personalized care to address water damage, fire damage, mold remediation, and specialty cleaning. Our team of IICRC-certified professionals delivers rapid response within 60-90 minutes, backed by 85+ years of combined experience and a 1-year warranty on all construction services. We serve residential, commercial, and institutional clients, including healthcare facilities, educational institutions, and government properties, while maintaining deep roots in the Chicago community through local sponsorships and volunteer initiatives.Our three strategically located offices ensure swift service across Chicagoland, including Evanston, Northbrook, and Lake County. Backed by the national ServiceMaster brand, we prioritize transparent communication, insurance coordination, and comprehensive restoration solutions from mitigation to reconstruction.
Services
Water Damage Restoration
Fire Damage Restoration
Commercial Cleaning
Residential Cleaning
Biohazard Cleanup
Flood Damage Cleanup
Storm Damage Restoration
Hoarding Cleanup
Industrial Oil Spill Cleanup
Carpet Cleaning
Details
- Year established: 2008
Highlights and features
- 85+ years of combined restoration experience
- 60-90 minute guaranteed emergency response time
- 1-year warranty on all construction services
- Locally owned with three Chicago-area offices
- Preferred provider for major insurance companies
Associations and certifications
- IICRC
- NORMI
- WBENC
- BBB
What people say
Exceptional service and communication
Professional from start to finish
Saved thousands through timely intervention
Thorough and respectful employees
Saved custom wall paneling
Services
Water Damage Restoration
Specialized mitigation and repair services for residential and commercial properties affected by water intrusion, including flood damage, sewage cleanup, and basement flooding. Utilizes advanced drying equipment and techniques to restore structures to pre-loss condition while coordinating with insurance providers. Offers 24/7 emergency response with guaranteed arrival within 60-90 minutes.
Fire Damage Restoration
Comprehensive fire and smoke damage remediation for homes and businesses, including structural repairs, odor removal, and content cleaning. Employs industrial-grade equipment to restore properties after major incidents while managing insurance documentation. Provides emergency board-up and temporary protection services.
Commercial Cleaning
Customized cleaning solutions for commercial properties including office buildings, healthcare facilities, and industrial spaces. Services range from routine maintenance to deep cleaning of carpets, air ducts, and hard-to-reach areas. Offers specialized programs for biohazard remediation and post-construction cleanup in business environments.
Residential Cleaning
Professional home cleaning services covering carpets, upholstery, air ducts, and hard surfaces. Provides deep cleaning for basements, crawl spaces, and hardwood floors. Specializes in restoring living spaces after disasters while preserving personal property through pack-out and storage services.
Biohazard Cleanup
Certified biohazard decontamination for crime scenes, hoarding situations, and infectious disease outbreaks. Follows strict safety protocols to handle bloodborne pathogens and hazardous materials. Offers specialized cleaning for medical facilities and residential properties with proper disposal of contaminated materials.
People
Diana Rodriguez-Zaba
President
Co-founder of ServiceMaster Clean, Diana leads as a WBENC-certified woman business owner. With over 15 years in disaster recovery, she focuses on community engagement and strategic growth while maintaining hands-on project oversight.
Neil Omar
Partner
Co-founder Neil Omar manages operational strategy and large-loss projects. His expertise in commercial restoration has driven expansion to three locations and deployment for major hurricanes across the US since the company's 2008 founding.
Fernando Alvarado
General Manager
Fernando oversees daily operations and client relations. With a decade of restoration experience, he coordinates emergency response teams and ensures quality control across residential and commercial projects in the Chicagoland area.
Quinn Alexavier
Construction Manager
Quinn leads reconstruction efforts with 12 years of specialized experience in post-damage building restoration. Manages crews for structural repairs and ensures compliance with safety standards during complex commercial restoration projects.
Lorenzo McKiddy
Specialty Cleaning Manager
Lorenzo directs cleaning operations with expertise in industrial and medical facility sanitation. Develops customized cleaning protocols for sensitive environments including laboratories and healthcare centers while maintaining IICRC certification standards.
Questions
What happens during your first visit?
Our crews arrive within 60-90 minutes to assess damage, stop ongoing issues, and begin stabilization through water extraction, board-up, or drying equipment setup.
Can I stay in my property during restoration?
Depends on damage severity. Minor cases allow occupancy, but larger projects may require temporary relocation for safety and efficiency.
How do you handle personal belongings?
We inventory, pack out, and clean salvageable items in our temperature-controlled facility before securely returning them post-restoration.
What makes you different from other restoration companies?
Family-owned with WBENC certification, three local offices, and 85+ years combined experience. We handle all phases under one roof with direct project manager access.
Do you work with insurance companies?
Yes, we coordinate directly with insurers, providing documentation and estimates to streamline claims processing for residential and commercial clients.
Can you handle large commercial losses?
Our industrial equipment and experienced teams manage warehouse, lab, and multi-floor building restorations with rapid stabilization and comprehensive repair services.
