Business Details
17 Years
experience
Emergency
services
Trusted Commercial Restoration Services Charlotte NC
Reliable Restorations has been a trusted partner in commercial property restoration and construction since 2009. Founded by Johanna and Mauricio Suarez, our company was built on the principles of reliability, integrity, and exceptional service. With over two decades of combined experience, we specialize in water mitigation, fire restoration, mold remediation, storm damage repair, and comprehensive construction services. Our team of certified professionals utilizes advanced technology, including 3D imaging and thermal cameras, to deliver precise solutions tailored to each client's unique needs. We serve commercial property managers, asset managers, and owners across the Charlotte region, prioritizing clear communication and 24/7 emergency response.Our commitment to quality is reflected in our 95% client retention rate and over 7,758 completed jobs. We hold industry certifications and maintain strict adherence to safety and environmental standards. Our core values emphasize long-term relationships, teamwork, and continuous improvement, ensuring every project meets the highest standards of excellence. Whether addressing urgent disaster recovery or implementing capital improvement projects, we strive to exceed expectations while fostering trust within our community.
Services
Water Mitigation
Fire Restoration
Mold Remediation
Storm Damage Repair
Structural Repairs
Commercial Roofing
Tenant Upfits
Contents Pack-Out
Reconstruction
Capital Improvements
Details
- Year established: 2009
Highlights and features
- We offer 24/7 emergency response for immediate disaster recovery
- Our team holds NASCLA certification and industry-specific training
- We utilize 3D imaging technology for accurate property assessments
- 95% client retention rate demonstrates consistent service quality
- Over 20 years of experience in commercial restoration and construction
What people say
Highly recommended
Dependable service
Timely execution
Polite staff
Super efficient
Services
Water Mitigation
Our certified technicians provide 24/7 water damage response using thermal imaging and commercial-grade equipment. We identify hidden moisture sources, implement comprehensive drying protocols, and prevent mold growth through systematic moisture monitoring. The service includes emergency extraction, structural drying, and complete restoration to pre-loss conditions, ensuring properties remain safe and habitable.
Fire Restoration
We offer full-spectrum fire damage recovery including soot removal, odor elimination, and structural rehabilitation. Our process involves content pack-out, air scrubbing, and specialized cleaning techniques to restore commercial properties. Certified technicians follow strict safety protocols while coordinating with insurance adjusters to streamline the recovery process and minimize business disruption.
Mold Remediation
Our IICRC-certified specialists implement containment barriers and employ EPA-registered botanical treatments for complete mold eradication. The service includes third-party air quality testing, HEPA vacuuming, and antimicrobial application to prevent recurrence. We address moisture sources and implement preventive measures to maintain healthy indoor environments for commercial properties.
Storm Damage Repair
We provide emergency board-up, roof tarping, and structural stabilization for storm-impacted properties. Our comprehensive service includes debris removal, water extraction, and permanent repairs using industry-grade materials. Certified technicians assess wind and water damage to develop customized restoration plans that meet insurance requirements and building code standards.
Commercial Roofing
Our licensed contractors specialize in commercial roof inspections, repairs, and replacements. We address membrane damage, flashing issues, and structural concerns using durable materials and proper safety protocols. The service includes leak detection, insulation replacement, and preventive maintenance programs to extend roof lifespan and maintain property integrity.
People
Mauricio Suarez
Co-Founder and Director of Operations
With over 25 years in construction, Mauricio leads operations and quality control. He holds NASCLA certification and combines technical expertise with strategic leadership. Known for his client-focused approach, he ensures project excellence while maintaining a positive team environment.
Johanna Suarez
Co-Founder & CEO
Johanna drives strategic growth and financial oversight. Her entrepreneurial background shapes the company's vision and client relationships. She focuses on operational efficiency and maintaining the firm's commitment to reliability and integrity in all business practices.
Natalia Suarez
Senior Project Manager
Natalia oversees project execution from planning to completion. She ensures timely delivery while maintaining quality standards. Her organizational skills contribute to the company's 95% client retention rate through effective project coordination and client communication.
Robert Trautwein
Chief Financial Officer
With 24 years in finance, Robert manages financial operations across construction, hospitality, and retail sectors. His expertise ensures fiscal responsibility while supporting business growth through strategic financial planning and risk management.
Rick Morris
Field Operations Manager
Rick supervises field crews and project execution. He maintains safety standards and operational efficiency across job sites. His leadership ensures consistent service quality through proper resource allocation and team performance management.
Questions
What immediate actions should I take after property water damage?
Contact our 24/7 team for emergency extraction and drying services to prevent further damage.
Do you handle insurance claims for restoration work?
We provide documentation and coordinate with adjusters to streamline the claims process.
Can you restore properties to pre-loss condition?
Our comprehensive services include reconstruction and content restoration to original specifications.
Are your technicians certified for mold remediation?
Our specialists hold industry certifications and use EPA-registered products for safe removal.
Do you offer commercial roofing maintenance plans?
We provide preventive maintenance programs to extend roof lifespan and prevent emergencies.
How quickly can you respond to storm damage emergencies?
Our 24/7 service ensures immediate response with board-up and stabilization within hours.
