Business Details
Emergency
services
Your Trusted Utility Provider in Tacoma, WA
Tacoma Public Utilities has been dedicated to providing reliable electricity, water, and utility services to the Tacoma community since its establishment. Our team of experienced professionals is committed to maintaining and upgrading infrastructure to ensure uninterrupted service delivery. We prioritize environmental stewardship through sustainable practices and community engagement initiatives. Our services include power distribution, water management, electrical inspections, and energy efficiency programs. We offer budget billing options, emergency outage support, and customer assistance programs to meet diverse needs. With advanced metering technology and a focus on innovation, we empower customers to monitor and manage their utility usage effectively.Our partnerships with local organizations and participation in habitat restoration projects reflect our dedication to the community. We adhere to strict safety standards and maintain transparent communication with customers regarding service updates and maintenance schedules. Our 24/7 emergency response team ensures prompt resolution of critical issues. Through continuous investment in infrastructure and customer-centric policies, we strive to be a trusted partner in the region's growth and sustainability.
Services
Power Services
Water Services
Electrical Inspections
Energy Efficiency Programs
EV Charging Stations
Meter Management
Utility Maintenance
Payment Assistance
Tree Trimming
Water Conservation
Highlights and features
- We offer 24/7 emergency power outage response services
- Our budget billing program ensures predictable monthly utility payments
- We provide energy efficiency rebates and conservation programs
- Our advanced metering system enables real-time usage tracking
- We maintain a network of over 14,000 fire hydrants for public safety
What people say
Excellent outage response
Helpful budget billing
Great energy rebates
Responsive staff
Reliable service
Services
Power Services
We deliver reliable electricity distribution and power services to residential and commercial customers. Our infrastructure includes advanced metering systems and emergency response capabilities. We maintain power lines, transformers, and substations to ensure consistent energy supply while implementing safety protocols for system maintenance and repairs.
Water Services
Our comprehensive water management includes distribution, quality monitoring, and infrastructure maintenance. We operate treatment facilities and maintain 14,000+ fire hydrants while implementing conservation programs. Advanced metering helps track usage and detect leaks in real-time.
Electrical Inspections
We conduct residential and commercial electrical inspections for new installations and modifications. Our certified inspectors ensure compliance with safety codes and provide scheduling through online portals and automated systems. Inspections cover service connections, wiring, and equipment installations.
Energy Efficiency Programs
We offer rebates and incentives for energy-saving upgrades including heat pumps, insulation, and EV charging stations. Our programs support residential and business customers through financing options and technical guidance to reduce consumption and utility costs.
Emergency Response
Our 24/7 emergency services handle power outages, water leaks, and infrastructure failures. Customers can report issues through dedicated hotlines and online platforms. We prioritize critical repairs during extreme weather events and maintain rapid response teams for urgent situations.
People
John Martinson
New Services Supervisor
With over 15 years in utility engineering, John oversees new electrical service installations and infrastructure planning. He manages project coordination and technical reviews for commercial developments.
Heather Croston
New Project Coordinator
Heather coordinates electrical service projects with 12 years of experience in utility project management. She facilitates communication between customers and engineering teams for service installations.
Marshall Swayze
Chief Electrical Inspector
As chief inspector, Marshall leads electrical compliance checks with 20+ years of field experience. He ensures all installations meet safety standards and code requirements.
Questions
How do I report a power outage?
Call 253-502-8602 or use our online outage map to report power issues.
What payment options are available?
We accept online payments, credit cards, Pay Boxes, and mail-in checks.
How does budget billing work?
Budget Billing averages your annual usage for consistent monthly payments.
Are there energy efficiency rebates?
Yes, we offer rebates for insulation, heat pumps, EV chargers, and more.
How to schedule electrical inspections?
Use our online portal, IVR system, or text messaging for inspection scheduling.
What about tree trimming near power lines?
Contact our tree trimming line at 253-502-8729 for safety-related vegetation management.
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