Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in Garner, NC
Carroll Service has been serving the Garner community and surrounding areas for over four decades. Established in 1973, our family-owned business remains committed to providing reliable HVAC solutions tailored to residential needs. We specialize in heating, ventilation, and air conditioning services, including system replacements, installations, and maintenance. As a Prequalified Duke Energy Contractor, we partner with industry-leading brands to deliver energy-efficient systems that enhance home comfort. Our team of experienced technicians prioritizes personalized service, ensuring prompt responses during extreme weather conditions.With a philosophy centered on customer satisfaction, we approach every service call as the purpose of our worknot an interruption. Our mission emphasizes respect for clients' homes and time, reflected in our same-day service commitments and annual maintenance agreements. We offer financing options to support accessibility while maintaining competitive pricing. From equipment selection to warranty registration, our process ensures seamless transitions for homeowners upgrading their HVAC systems. Our reputation for quality service and community engagement has solidified our role as a trusted local contractor.
Services
HVAC Installation
System Replacement
Emergency Repairs
Maintenance Agreements
Energy Efficiency Upgrades
Details
- Year established: 1973
Highlights and features
- Family-owned operation with 40+ years serving Wake County residents
- Prequalified Duke Energy Contractor with industry-leading brand partnerships
- Personalized service approach with same-day emergency response capability
- Competitive pricing maintained through direct manufacturer relationships
- Financing options available for system upgrades and replacements
Associations and certifications
- Duke Energy Contractor
What people say
Friendly, professional and efficient
Competitive pricing
Real difference in comfort
Best customer service
Superb team performance
Services
HVAC Installation
We install top-brand HVAC systems including Trane, Carrier, Rheem, and Heil. Our technicians customize equipment to home specifications, handling permits and warranty registrations. Free estimates ensure transparent pricing while financing options make upgrades accessible for homeowners seeking improved energy efficiency.
Emergency Repairs
Our team responds to urgent HVAC failures during extreme weather conditions. Technicians prioritize same-day service calls to restore comfort quickly. With respect for homeowners' property, we diagnose and resolve critical system issues while maintaining clear communication throughout the repair process.
Maintenance Agreements
Annual contracts provide two seasonal equipment inspections at discounted rates. These preventive checks identify potential problems before they escalate, extending system lifespan. Prepaid plans ensure budget predictability while maintaining optimal HVAC performance year-round.
System Replacement
We replace aging HVAC systems with modern, energy-efficient models. Our selection includes gas furnaces, heat pumps, and packaged units with variable efficiency ratings. Free consultations help homeowners choose appropriate SEER-rated systems that reduce utility costs while improving indoor comfort levels.
Energy Efficiency Solutions
Our team implements solutions that reduce energy consumption while maintaining comfort. Services include thermostat optimization, filter replacement guidance, and system sizing recommendations. Upgrades to high-efficiency equipment often qualify for utility rebates, delivering measurable savings on electricity and natural gas bills.
People
Lee Carroll
Owner
Founder with over 40 years of HVAC expertise, Lee established the company in 1973. He oversees operations while maintaining direct customer relationships, ensuring service quality aligns with company values through hands-on leadership.
Brian Carroll
Co-Owner
Second-generation HVAC professional managing daily operations. Brian combines technical expertise with customer service focus, implementing modern solutions while maintaining family business principles established by his father.
Brandon Carroll
Co-Owner
Actively involved in technical operations, Brandon brings contemporary HVAC knowledge to the family business. He works directly with installation teams to ensure proper system configuration and performance optimization for residential clients.
Questions
What HVAC services do you offer?
We provide complete residential HVAC solutions including system installation, repair, maintenance, and replacement. Our services cover gas furnaces, heat pumps, air conditioning units, and packaged systems.
Do you serve areas outside Garner?
Yes, we serve all of Wake County and the Clayton, NC area. Our technicians travel throughout our service region to provide consistent HVAC care for homeowners.
Are emergency services available after hours?
We offer emergency HVAC repairs during extreme weather conditions. Our team responds to urgent service calls to restore system functionality and home comfort quickly.
Can financing help with system replacements?
Yes, we offer financing options for HVAC upgrades. This makes energy-efficient system replacements more accessible while maintaining competitive pricing for our customers.
What maintenance plans are available?
Our annual service contracts include two seasonal inspections at discounted rates. These preventive maintenance visits help identify potential issues early and extend equipment lifespan through regular professional care.
How do I schedule service?
Contact us at (919) 772-8546 for immediate assistance. Our team can schedule emergency repairs, routine maintenance, or system consultations based on your availability and HVAC needs.
