Business Details
Emergency
services
Your Trusted Water Treatment Partner in Westminster, TX
Westminster Special Utility District has been steadfast in its mission to deliver clean, safe water to all residents since its founding. Our team prioritizes water quality, system reliability, and community engagement to ensure uninterrupted service. We operate under rigorous standards set by the Texas Commission on Environmental Quality, maintaining a Superior Water System designation. Our dedicated staff works 24/7 to resolve emergencies, manage infrastructure upgrades, and provide transparent reporting through annual water quality assessments. We offer flexible bill payment options, including online and phone transactions, and encourage conservation through educational outreach.Our emergency response team, led by Evelyn, ensures rapid resolution for critical issues like water outages. We maintain strict compliance with state regulations and public record requirements, upholding transparency in all operations. Current projects focus on system enhancements to improve long-term service efficiency. Our office hours provide direct customer support Monday through Friday, complemented by after-hours emergency availability. We remain committed to adapting to community needs while maintaining the highest standards of water treatment and distribution.
Services
Water Supply
Quality Testing
Emergency Repairs
Drought Management
Meter Readings
Highlights and features
- We offer 24/7 emergency water services with direct contact to Evelyn at 972-880-1884.
- We maintain TCEQ-certified Superior Water System standards for quality assurance.
- We provide multiple bill payment options, including online transactions before 3pm deadlines.
- Our office hours ensure personalized support Monday-Friday for service requests and inquiries.
- We implement drought contingency plans to safeguard water supply during dry conditions.
Associations and certifications
- Texas Commission on Environmental Quality (TCEQ)
Services
Water Supply
Westminster SUD ensures continuous delivery of treated water through a network of pipes and pumping stations. Our system serves residential, commercial, and public facilities across the district. Regular maintenance and emergency repairs prevent service interruptions.
Quality Testing
We conduct comprehensive testing for contaminants including bacteria, lead, and chemicals. Annual reports detail compliance with federal and state safety standards. Testing ensures potable water reaches every customer without compromising health or quality.
Emergency Repairs
Our team addresses urgent issues like pipe bursts or outages at any hour. Customers contact Evelyn directly at 972-880-1884 for immediate assistance. Rapid response minimizes property damage and restores service within hours.
Drought Management
Proactive measures during dry periods include usage restrictions and public outreach. We monitor reservoir levels and implement contingency plans to maintain supply. Educational resources help residents reduce consumption without compromising essential needs.
Meter Readings
Monthly meter checks track water consumption for accurate billing. Automated systems detect anomalies indicating leaks or excessive use. Customers receive notifications to address issues before final billing cycles.
People
Evelyn
Emergency Response Coordinator
Evelyn manages after-hours water emergencies, ensuring rapid resolution for critical issues like outages and pipe bursts. She coordinates field crews during extreme weather events.
Questions
How do I report a water emergency?
Call Evelyn directly at 972-880-1884 for urgent issues like outages, leaks, or pipe bursts. Our team responds 24/7.
When is the last day to pay my bill without late fees?
Payments must clear before 3pm on the 15th of each month to avoid late charges.
How can I check my water quality report?
Annual water quality reports are available on our website under 'Water Quality Report' or by requesting a physical copy.
What drought contingency measures are in place?
We enforce usage restrictions during shortages and provide conservation tips. Emergency plans prioritize critical infrastructure and residential needs.
How do I start new water service?
Submit a New Service Request through our website or contact office staff during business hours for application assistance and fee details.
Can I access my account online?
Yes, use your account number and registered phone number to log in. Call us if you need technical support or password resets.
