Business Details
50+ Years
experience
Emergency
services
Your Trusted Water Utility Partner in Aubrey, TX
Established in 1966, Marilee Special Utility has grown to serve over 42,000 homes and businesses across 220 square miles in North Texas. As a Superior Water Company recognized by the Texas Commission on Environmental Quality, we prioritize quality drinking water delivery and sustainable development. Our team of dedicated professionals manages infrastructure for current and future community needs, emphasizing transparency and efficiency through digital tools like our Online Development Portal. Core values of integrity and customer focus guide our operations, from meter management to emergency service restoration.With decades of experience, we maintain rigorous compliance standards while fostering partnerships to address evolving utility challenges. Our leadership in water quality management is complemented by accessible customer resources, including real-time outage tracking and streamlined payment systems. Through consistent performance improvements and community engagement initiatives, we uphold our mission to deliver reliable, safe water services to residents and developers in our service area.
Services
Water Quality Monitoring
Development Permits
Customer Resources
Service Interruption Reporting
Online Development Portal
Details
- Year established: 1966
Highlights and features
- Established in 1966 with 58 years of water service expertise
- Recognized Superior Water Company by Texas Commission on Environmental Quality
- Serves 42,000+ homes across 220 square miles
- Real-time service interruption tracking available 24/7
- Streamlined online development portal for efficient project management
Services
Water Quality Monitoring
Our team ensures safe drinking water through continuous quality monitoring and regulatory compliance. We implement advanced treatment processes to meet and exceed EPA standards. Customers receive annual water quality reports detailing composition and safety metrics.
Development Services
We coordinate water and wastewater solutions for new construction projects across our service area. Our development department processes over 42,000 connections with technical expertise. Online portals streamline permit applications and project tracking for builders and residents.
Customer Support
We offer comprehensive residential and commercial account management solutions. Services include automatic payments, service termination requests, and outage reporting. Our team assists customers through phone, online forms, and in-person office visits during business hours.
Service Interruption Management
Our real-time interactive map tracks current utility outages across the service area. Customers without online access can report issues directly through multiple contact channels. Non-payment related interruptions receive immediate attention during business hours.
Online Development Portal
This digital platform streamlines development processes with centralized submissions and communication. Builders access design reviews, feasibility studies, and material approvals through an organized interface. Team invitations enable collaborative project management with document sharing and discussion tracking.
Questions
How do I report a water outage or leak?
Use our Service Interruption Map to check for active outages. Contact us directly through the online form or call 940-440-9561 for unlisted issues.
What payment methods are accepted?
We accept checks and money orders in person at our Aubrey location. Online payments require standard payment processing methods.
How can developers submit permit applications?
Visit our Online Development Portal for centralized submissions, design reviews, and project communication tracking.
What are office hours for in-person visits?
Our Aubrey headquarters is open Monday-Friday 8:00 a.m. - 4:30 p.m. with after-hours payment drop-box availability.
Where can I find water quality reports?
Annual quality reports and testing data are available through the Water Quality section of our website.
