Business Details
37 Years
experience
Emergency
services
Trusted Pool Services in Houston, Texas
Big State Pools has been a trusted name in the swimming pool industry for over 35 years. Founded in 1989, our locally owned and operated business is committed to delivering honest, dependable service that meets the highest standards of quality. Our team of licensed professionals specializes in repair, sales, and installation of Hayward/Goldline equipment, including pumps, filters, heaters, and salt systems. We offer comprehensive services such as pool draining and cleaning, filter and salt cell cleaning, flagstone sealing, and quarterly maintenance checkups.With decades of combined experience, our staff brings technical expertise and personalized care to every project. We prioritize customer satisfaction through transparent communication, prompt service, and a deep understanding of pool maintenance needs. Our dedication to excellence has earned us recognition as one of the first Hayward warranty stations in the Houston area. From emergency repairs to energy-efficient equipment upgrades, we strive to ensure every client receives reliable solutions tailored to their specific requirements.
Services
Pool Equipment Repair
New Equipment Installation
Drain & Clean Services
Filter Cleaning
Salt Cell Cleaning
Flagstone Sealing
Quarterly Maintenance
Warranty Repairs
Pool School Training
Emergency Maintenance
Details
- Year established: 1989
Highlights and features
- We offer 35+ years of specialized expertise in pool repair and maintenance.
- Our team includes licensed technicians with extensive Hayward product knowledge.
- We provide energy-efficient equipment upgrades for long-term cost savings.
- Our staff delivers personalized service with a proven track record of reliability.
- We maintain transparent communication and prioritize customer satisfaction.
Associations and certifications
- Hayward Pool Products Authorized Service Center
What people say
Expert technical knowledge
Prompt service
Professional staff
Reliable maintenance
Clear communication
Services
Pool Equipment Repair
We repair all major pool equipment including pumps, filters, heaters, and salt systems. Our licensed technicians diagnose and fix issues with Hayward/Goldline products, ensuring optimal performance. Emergency repair services are available for urgent maintenance needs.
New Equipment Installation
We install energy-efficient Hayward/Goldline equipment such as pumps, filters, and salt systems. Our team ensures proper setup and calibration for long-term reliability. Customers receive warranty coverage and expert guidance on equipment selection.
Drain & Clean Services
We perform complete pool draining, cleaning, and refilling services. This includes removing debris, scrubbing surfaces, and balancing water chemistry. Regular cleanings help maintain water clarity and prevent equipment damage.
Filter Cleaning
Our technicians clean and maintain pool filters to ensure efficient operation. Regular filter servicing extends equipment lifespan and improves water quality. We handle cartridge, sand, and DE filter types.
Salt Cell Cleaning
We clean and maintain salt chlorine generators to prevent mineral buildup. Proper salt cell maintenance ensures consistent sanitization and reduces chemical dependency. This service optimizes system efficiency and longevity.
People
David Harling
Owner/Operator
David founded Big State Pools in 1989 after working in the pool industry since 1986. He gained specialized knowledge during his tenure at Hayward Pool Products (1997-2005) and restarted Big State Pools as a Hayward warranty station. He focuses on technical excellence and customer service.
Adam Harling
Senior Service Tech
Adam joined Big State Pools in 2007 while in high school. He became licensed early in his career and is known for professionalism and customer care. He handles complex repairs and maintains strong client relationships through consistent, ethical service.
Angela Robertson
Customer Care Representative
Angela has managed customer service operations since 2008. She coordinates scheduling, warranty claims, inventory, and technician support. Her organizational skills ensure smooth operations while maintaining a customer-first approach to problem resolution.
Mike Robertson
Weekly Maintenance Specialist
Mike has provided weekly maintenance services since 2011. He proactively identifies issues and maintains long-term client relationships. His consistent work ethic ensures reliable service for customers with ongoing pool care needs.
Randy Rubac
Service Technician
Randy joined Big State Pools in 2021, bringing plumbing expertise from his previous career. He obtained his license in 2022 and handles repairs and maintenance routes. His positive attitude and flexibility support efficient service delivery.
Questions
What services does Big State Pools offer?
We provide pool equipment repair, new equipment sales/installation, drain and clean services, filter and salt cell cleaning, flagstone sealing, and quarterly maintenance checkups.
Are you licensed and insured?
Yes, we are fully licensed and insured with TICL#535 certification for pool repair services in Texas.
Do you offer emergency repair services?
Yes, we provide emergency maintenance for urgent pool equipment issues during business hours.
What areas do you serve?
We service Northwest Houston, The Woodlands, Katy, Spring, Tomball, Conroe, and surrounding areas in Texas.
Can you help with Hayward/Goldline equipment?
We specialize in Hayward/Goldline products as an authorized service center and warranty repair station.
Do you offer pool maintenance training?
Yes, we provide personalized 'Pool School' training for new pool owners or those needing refresher instruction.
