Business Details
50 Years
experience
Your Trusted Kitchen Appliance Experts in Atlanta
Howard Payne has been a family-owned and operated business since its founding in 1976 by Howard Payne, Jr. Our commitment to customer satisfaction is rooted in the values of hard work, honesty, and integrity, guided by the principle of serving with excellence. Over the decades, we have expanded our expertise while maintaining a personal touch, with multiple generations of the Payne family actively involved in daily operations. We specialize in providing premium kitchen appliances from renowned brands like Wolf, Viking, and Sub-Zero, complemented by expert consultation, professional installation, and maintenance services. Our participation in prestigious events such as the Street of Dreams and Atlanta Showcase Homes reflects our dedication to industry leadership and innovation.With a focus on building long-term customer relationships, we prioritize personalized service, ensuring every client receives tailored guidance for their unique needs. Our experienced team, including family members and veteran staff, brings decades of knowledge to help customers make informed decisions. We take pride in offering precise delivery scheduling, meticulous installation, and comprehensive maintenance programs to protect appliance investments. Our concierge-level repair services, supported by factory-authorized technicians, ensure lasting performance and reliability. Through consistent excellence, we have earned recognition as Atlanta's premier kitchen appliance dealer, serving both residential and commercial clients with unwavering dedication.
Services
Consultation
Delivery
Installation
Maintenance
Repair
Details
- Year established: 1976
Highlights and features
- Family-owned since 1976 with multi-generational expertise
- Expert consultation from experienced, personable sales staff
- Professional in-house installation and maintenance services
- Participation in industry-leading events like Street of Dreams
- Precise delivery scheduling with narrow time windows
Services
Consultation
Our knowledgeable sales team provides personalized appliance selection guidance, leveraging decades of experience to address unique customer needs. We help clients navigate brand options, features, and specifications to ensure optimal choices for their kitchens. Our consultation service ensures informed decisions aligned with lifestyle and budget requirements.
Installation
Professional in-house installers handle appliance setup with precision, adhering to manufacturer specifications. We coordinate projects requiring 4-6 weeks lead time, ensuring proper mechanical and cabinet preparations. Our team provides clear guidelines to prevent scheduling conflicts and guarantees proper functionality of purchased appliances.
Maintenance
We offer scheduled maintenance programs to preserve appliance performance and longevity. Services include ice machine cleaning, refrigerator condenser maintenance, and filter replacements. Our trained technicians ensure equipment operates at peak efficiency, protecting customer investments in premium kitchen appliances.
Delivery
Our delivery service provides precise scheduling with narrow time windows, accommodating special circumstances. We offer multiple delivery options from basic to in-house white-glove service, ensuring careful handling of property and clear communication throughout the delivery process.
Repair
Factory-authorized repair services address appliance issues through a network of trusted technicians. We coordinate concierge-level scheduling for prompt resolution, offering support for both warranty and post-warranty repairs while maintaining strict quality standards for service execution.
People
Howard Payne, Jr.
Founder
Established the company in 1976 with a commitment to biblical work ethic and customer satisfaction. Set foundational values that continue guiding the family business through multiple generations.
Jeff Payne
Co-Owner
Actively involved in daily operations, maintaining family legacy of excellence. Brings decades of industry experience to business management and customer relations.
Jon Payne
Co-Owner
Contributes to operational leadership alongside his brother Jeff. Ensures continuity of family values in business practices and client interactions.
Jason Payne
Team Member
Third-generation family member participating in business operations. Represents the ongoing commitment to personalized service and industry expertise.
Drew Payne
Team Member
Active in daily business activities, upholding family traditions of quality service and customer care. Contributes to maintaining high operational standards.
Questions
What services does Howard Payne Company offer?
We provide kitchen appliance sales, expert consultation, professional installation, maintenance programs, and repair coordination for residential and commercial clients.
How can I schedule an appointment?
Appointments are available Monday-Friday by phone. Saturday appointments require prior arrangement. We recommend scheduling to ensure dedicated consultation time.
What delivery options are available?
We offer precise delivery scheduling with narrow time windows, including basic delivery and premium in-house white-glove service options.
Do you install appliances purchased elsewhere?
Our installation services are limited to appliances purchased through Howard Payne Company due to liability and quality assurance requirements.
What maintenance services are included?
Our maintenance programs cover ice machine cleaning, refrigerator condenser service, and filter replacements to maintain optimal appliance performance.
How do repair services work?
We coordinate factory-authorized repair services through our network of trusted technicians, offering concierge-level scheduling for prompt resolution of appliance issues.
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Reviews (3)
Cindy Lu
Nov 11, 2017
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Love this company. The showroom is top notch, yet not intimidating. The front desk asked what I am looking for and the sales person Linda came out to greet me. She is not only knowledgeable but also easy to work with. Placing the order over the phone with her after I made the decision is easy. The installation was done within a few days of placing the order. Wes and Blake came out installing the microwave/oven combo for me. They both are very professional and did an excellent work. Highly recommend this company for future appliance needs.
Richard Brown
Aug 21, 2017
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We only buy our home appliances here. Their service staff are knowledgeable and we've never had issues with the installations. I highly recommend them.
Kelly Thompson Forbus
Feb 10, 2017
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There's no better place in Atlanta to buy appliances. The Payne family and the rest of the staff are very attentive to the customers needs. Their showroom is amazing! A must see!
