Business Details
39 Years
experience
Emergency
services
Trusted Water & Fire Damage Restoration Services in Asheville, NC
First Restoration Services has been a trusted leader in disaster restoration since 1987, serving Western North Carolina and Upstate South Carolina. As a family-owned business, we combine over 30 years of experience with a commitment to integrity, speed, and quality. Our team specializes in water damage restoration, fire damage mitigation, mold removal, and crime scene cleanup, offering 24/7 emergency services to residential and commercial clients.With a 93% customer satisfaction score and a perfect 5-star Google rating, we prioritize transparency, community involvement, and rigorous employee vetting through background checks and drug screenings. Our mission is to restore properties while providing compassionate support during challenging times, ensuring every project is completed efficiently and to the highest standard.
Services
Water Damage Restoration
Fire Damage Mitigation
Mold Removal
Crime Scene Cleanup
Kitchen Remodeling
Details
- Year established: 1987
Highlights and features
- We have over 30 years of experience in disaster restoration services.
- Our team provides 24/7 emergency response for urgent situations.
- All employees undergo rigorous background checks and drug screenings.
- We maintain a 93% customer satisfaction score and 5-star Google rating.
- Family-owned business committed to local community service and integrity.
What people say
Prompt response
Professional team
Thorough job
Kept calm
Excellent communication
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies like burst pipes, floods, and sewage backups. Using advanced equipment, we extract water, dry affected areas, and repair structural damage. Customers appreciate our rapid 24/7 response and ability to restore properties to pre-damage condition while coordinating with insurance providers.
Fire Damage Mitigation
Fire damage mitigation includes board-up services, smoke removal, and structural repairs. We clean soot-damaged surfaces, replace ruined materials, and deodorize affected spaces. Clients value our compassionate approach during traumatic situations and our expertise in handling complete property restoration from minor smoke damage to total loss scenarios.
Mold Removal
Professional mold removal services identify and eliminate mold infestations using containment protocols and HEPA filtration. We address moisture sources to prevent recurrence while preserving property integrity. Customers report confidence in our thorough inspections and effective solutions for both visible mold and hidden spore contamination in residential and commercial settings.
Crime Scene Cleanup
Specialized crime scene cleanup handles bloodborne pathogens and biohazardous materials following traumatic events. Our technicians follow OSHA standards for safe disposal while maintaining discretion and sensitivity. Clients appreciate our ability to manage complex cleaning tasks, including unattended death scenarios, while allowing families to focus on emotional recovery.
Kitchen Remodeling
Kitchen remodeling services transform outdated spaces into functional modern kitchens. As licensed general contractors, we handle complete renovations including cabinetry, countertops, and plumbing. Customers praise our attention to detail, timely execution, and seamless integration with insurance claims processes for post-damage kitchen rebuilds.
People
Chris Silliman
Co-Founder
Chris Silliman co-founded First Restoration Services in 1987. With decades of experience in disaster restoration, he remains actively involved in daily operations while mentoring the next generation of leadership.
Shelley Silliman
Co-Founder
Shelley Silliman co-founded the company with her husband Chris. She contributes extensive industry knowledge and maintains active involvement in business operations while fostering community relationships.
Shawn Silliman
Successor
Shawn Silliman represents the second generation of family leadership. With hands-on experience in all aspects of restoration services, he prepares to assume full operational responsibility while maintaining company values.
Kelly Silliman
Manager
Kelly Silliman serves as a key manager and future leader. She brings organizational expertise to daily operations while working closely with clients and coordinating project teams.
Questions
What emergency services do you offer?
We provide 24/7 water damage restoration, fire damage mitigation, and mold removal services across Western North Carolina and Upstate South Carolina.
Do you handle insurance claims?
Yes, we work directly with insurance providers to streamline the claims process for water, fire, and mold damage restoration projects.
What areas do you service?
We serve Asheville, Hendersonville, Brevard, NC and Greenville, Spartanburg, SC with both emergency restoration and remodeling services.
Are your employees vetted?
All team members undergo background checks and drug screening to ensure safety and trustworthiness in client homes and businesses.
What remodeling services are available?
We offer kitchen, bathroom, basement, and office remodeling services as a licensed general contractor with insurance coordination expertise.
