Floorz

Alison Maready

Oct 10, 2022

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From my first correspondence to final install, my experience with Floorz was phenomenal. Stephanie worked with me to select the exact flooring I was looking for - one that fit the style, feel and budget I wanted. She worked with my builder seamlessly as well. On install day the crew was super helpful, kind and obviously took care in putting my floors in. Our LVP looks great and I know it will hold up to our crazy, dog-loving, farm-living family for years! Thank you!

Elizabeth B.

Aug 12, 2019

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Absolutely loved my experience with Floorz! We ended up booking with Floorz after a bad experience with another company left us stranded at the last minute. Floorz got us on their schedule quickly, the crew was extremely professional, multiple finance options and we didn't have to hire an additional company to move our furniture....they handled EVERYTHING! I have recommended them to all of our neighbors and I truly wouldn't put my name on a company that I didn't stand behind! Love love love my floors!!

Catcher B.

Jul 30, 2019

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How do you get better than Floors spelled "FloorZ"?!? You can't!!! All kidding aside, my project (and budget) changed quite a few times, but my tight installation timeline did not.
CeCe was amazing from A to Z....my wife and I had completely opposite ideas of what we wanted out of our new flooring, and CeCe was adamant about finding a solution that pleased everyone... Which she ultimately did! Lots of calls, texts, etc, and I have a happy wife, and aesthetically pleasing new flooring!!! Thanks CeCe and the Floorz crew (Mike, Tommy, etc.). We'll be back for sure!!

Randee S.

Aug 01, 2018

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I had the carpet in the upstairs of my house replaced about a month after I moved in. When they came to do the initial measurements and offered me a quote, they promised that my carpet would be installed within a week or two. The carpet we ended up wanting was unavailable so we had to wait about four weeks for the installation. Not a huge deal. I worked with Tommy who was very nice to work with. Tommy really tried to go out of his way to give us updates on the status of the carpet and was always available for questions which I really appreciated.

Why the four stars? I am comparing this carpet installation with a previous carpet installation I had done in a home we just sold in California in May and I have to say that the quality of work that we had for this carpet installation was not nearly as good. The carpet installation I had done in California was in May of this year so it was all very recent.

When the carpet installers came I was actually really worried. They did not have a shirt, a truck or even a hat that indicated that they were associated with the Floorz company at all. Just very, very strange to me. I was a little apprehensive when I let them inside my house because they were total strangers without a single piece of paperwork that indicated they were from Floorz.

They took the screen off of my upstairs windows to throw out the old carpet from the upstairs window to my front lawn so they did not have to go up and down the flight of stairs as much. Lazy! I am not paying $5,000 for new carpet so you can cut corners. It was just really unprofessional and they overheard my comments to my husband regarding this and stopped the behavior.

They also took so many smoke breaks. It was ridiculous. They also left their cigarette butts and fast food garbage outside of my house on my curb and driveway. It was almost 7 PM at night and they still were not done because they were on another 30 minute smoke break. I was getting really annoyed because I wanted to put my four month old baby to sleep and I couldn't until they left. They could have finished much sooner if they weren't so busy chain smoking.

After they finished, there were some areas on the stairs that were not stapled down correctly. I had them re-do them and then looked fine.

The carpet looks okay, however, there are some areas where I feel like the carpet doesn't sit right or has loose strands coming up here and there. It is not terrible but it doesn't look 100% perfect so I can't give a full five stars.

I have gone back and cut the carpet in the places where it doesn't look perfect and that has helped a little but I don't feel like my carpet looks as pristine and perfect as the carpet did in my California home and it is the exact same carpet.

Susam A.

Jul 23, 2017

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I almost did not visit this store because the picture of the store and name look like a Big Box store to me. But as it was just a couple miles from me I thought I should check it out simply for price comparisons.

It is not Big Box - the opposite it true. It is a small store with excellent personal Customer Service. Jason Burrage was my Sales Person and he made excellent suggestions based on my conversation with him that in fact I had not noticed myself when browsing thru the store. Every time I visited the store I was greeted timely and treated Courteously. Scheduling and installation went just
fine. Good prompt communication thru out the process with Jason. I had cortex flooring installed in my downstairs. I expect to revisit them soon to discuss flooring options for my bedroom as well. I noticed that they had a nice array of higher quality/ price carpets to less expensive to choose from and I trust Jason to make recommendations for me. No bright light chain store feel here - infact had they handed me a cup of coffee I would have felt quite at home browsing their flooring selections .